Customer Service Sales
Resume:
RESUME
Blake Trokan
Muskego, WI 53150
*********@*****.***
Profile
*Great leadership, interpersonal, planning and communications abilities.
*Strong background in management roles and training. Ability to adapt in various situations
*Passionate and eager to grow with a company while improving myself and others
*Skilled at anticipating and fulfilling customers/coworkers needs
Experience
New Berlin Ale House 1600 W. Cleveland Ave. New Berlin WI
November 2010-Current. While working at the ale house, I rewrote/improved our training
process. I worked with employees, ensuring the growth of our restaurant. I consistently
achieved the highest sales totals on any given night. I was recognized as Lead Server,
overseeing open/closing procedures, training new and current employees regarding policies
and procedures, and often consulted on improvements or changes needed to be made to
grow as a company.
B&T Lawn Care S81W12469 Hi View Dr. Muskego WI
January- July 2010. (seasonal) While working for B&T Lawn care, my duties consisted of
snow removal and plowing, salting and cleaning up commercial and residential properties.
During the summer season, we would start our lawn care work by pulling and planting
flowers, shrubs and trees. Also, mulching, weeding, cutting grass, trimming, stump grinding
and any other lawn care that was needed, we provided.
That's Amore Hwy 100 and Edgerton Hales Corners, WI
March-July 2009. I worked as a server full time. My job mostly consisted of waiting on tables
or helping out in front of the house. Other duties included opening and closing the
restaurant, preparing food for lunch/dinner, and working together with other employees. My
experience in a fine-dining atmosphere allowed me to accommodate and fulfill various
customers needs.
Buy Seasons 5915 S Moorland Road New Berlin, WI 53151
September-November 2008. (seasonal) I worked in the call center dealing with sales,
issues and returns at this internet based company. Clients would call up and I would assist
them with the web site, place orders, explain new products, fix accounting problems and
assist with anything related to the company. I did a lot of tech support while learning how an
internet based company is run.
Nature’s Nook National and Calhoun Rd. New Berlin, WI
April-August 2008. (seasonal) I worked as a cashier and did upkeep of grounds. Duties
included open and closing of the store, watering, placing and running orders for delivery,
upkeep of the nursery and customer service. I learned a lot about horticulture and the
importance of daily maintenance.
Tri City National Bank 124th and Capitol Wauwatosa, WI
January-June 2007. I worked at Tri City as a bank teller. I gained great cash handling
experience while working in a fast paced financial environment. While working as a team, I
learned important computer skills, a vast knowledge of the banks services and products,
and also how to accommodate each individual customer. I also spent a lot of time
answering calls and taking messages, opening new accounts, adhering to weekly goals and
conferencing with my supervisors on the day to day issues.
Jetz Convience Center Moorland and Janesville Muskego, WI
Sept.2004-Dec.2006 Started out as a cashier but soon acclimated myself to other
responsibilities. I learned a great deal about how to deal with customers and what goes into
running a business. Opening and closing the store, cleaning, problem solving and customer
service were the key points to my job.
Mia Familia Restaurante Hales Comers, WI
November-June 2001-2003 I started out as a busser, bussing tables, filling orders and
making the guest as happy as possible. I also acted as a host, being the “face” of the
restaurant and accommodating customers in any way I could. While working there I also
was a cook, working on busy weeknights and weekends, preparing dishes and working as a
team with the other chefs. I would arrive early to prep for the night and stay late to make
sure everything was ready for the following day. My diversity allowed me to learn every
aspect of a restaurant.
EDUCATION
Muskego High School- Diploma
University of Wisconsin Waukesha: 3 yrs.
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