Customer Service Assistant

Davida Brown

*** **** ***** *********, ** *****

414-***-**** ******-*****@***.***

OBJECTIVE

To obtain an administrative medical position using professional skills and training within a progressive team-oriented environment

EDUCATION

San Joaquin Valley College Online

Medical Office Administration; Certificate of Completion 04/11

Rasmussen College Online

Medical Administration; Associates Degree 12/09

Community Healthcare, Milwaukee, WI

Certified Nursing Assistant; Certificate of Completion 04/09

CERTIFICATIONS

• CPR/First Aid: Certified 04/09

• Certified Nursing Assistant: Certified 04/09

COURSE COMPETENCIES/TECHNICAL SKILLS

• Medical Terminology; Patient Care; Vital Signs; Medication Administration

• Records Management; Customer Service; Office Management/Procedures

• Appointment Scheduling; Accounts Payable/Receivable; Telephone Management

• MS Word/Excel/PowerPoint; MOSS Practice Management Software

• HIPAA Compliance; Alphanumeric Filing; Data Entry/Keyboarding

• Coding ICD-9-CM/CPT/HCPS; Medical/Hospital Billing; Insurance Processing

QUALIFICATIONS

• Ability to follow directives; supportive team player; exceed employer expectations

• Maintain a positive attitude; enjoy learning and meeting new people

• Excellent attendance record; strong work ethic; ability to meet deadlines

WORK EXPERIENCE

Certified Nursing Assistant

08/10 – 09/11; Applewood Senior Living; New Berlin, WI

Provide compassionate and loving care to the elderly; assist resident with activities of daily living; administer medications; assist with meal preparation; perform light housekeeping

Certified Nursing Assistant

01/10 – 04/10; Countryview Group Homes; Glendale, WI

Provided excellent patient care; assisted resident with activities of daily living; assisted with meal preparation; performed light housekeeping

Security Officer

03/01 – 03/02; Titan Security; Chicago, IL

Monitored lobby and monitors; performed rounds; completed logs and daily activity reports

VOLUNTEER ACTIVITIES

Care Giver and Food Service

02/00 – 09/00; West Suburban Hospital; Chicago, IL

Auto Show Crew Member Volunteer

05/97 – 10/97; McCormick Place; Chicago, IL

Contact this candidate