Manager Customer Service

e mail ************@*****.***

**** * ***** **** #*** • long beach, CA 90810 • Phone 562-***-****

Rainier Jamir

objective

To work in a position that would allow me to develop my skills, attain a high level of

performance, and gain more experience while contributing to organizational goals.

Experience

06/2009 – Present REMA Long Beach, CA

Property Manager /Leasing Consultant

Coordinates marketing and leasing of properties, shows space, qualify prospective

tenants, and negotiates new leases and lease renewals. Coordinates tenant move ins

and move outs, and a walk through spaces with tenants and tenant improvement

department.

Oversees the collection of rent, payment of expenses, compliance with lease terms

and preparation of all required legal notices. Recommends and coordinates legal action

as necessary.

Responds to tenant needs and coordinates with maintenance staff to resolve

problems. Maintains positive relationships and high retention levels with all tenants.

Responds to all problems and concerns and ensures compliance with rules and

regulations.

Supervises the planning, budgeting and control of operating and capital expenditures.

Oversees and approves the calculation of all special billings. Prepares annual budgets,

forecasts, management plans, monthly performance reports, and variance reports.

Understands and provides explanation for variances.

Performs regular inspections of property. Recommends and directs alterations,

maintenance and reconditioning of property as necessary. Contracts for vendor

services and supervises as required. Requires basic understanding of tenant and capital

improvements.

11/2008 04/2009 ING Direct FSB Los Angeles, CA

Account Manager

Actively manage existing customers accounts; troubleshooting online problems with

clients

Marketing internet banking services to prospective clients via telephone

Setup 40 accounts per month with $500,000 on production average for existing and

new customers

8/2005–10/2008 Liberty Capital Funding Buena Park, CA

Senior Mortgage Consultant

Train new loan officers in processing loans of commercial/residential with purchase

and refinancing properties

Shop around and negotiate with lenders for better rates and payments for clients

Prepare, gather, and organize documents from borrowers necessary to process

financing

Design suitable payment plans to cater household spending and budgetary needs

Device strategy for domestic money management

Process commercial loans and search for commercial lenders with over 5 million

dollar construction loan

Provided assistance to homeowners and potential clients obtaining loans and

financing

Cold called to seek prospective borrowers for mortgage loan

7/2004–9/2005 Household Finance/HSBC Brea, CA

Account Executive

Market contemporary financial and insurance products to new and existing

customers.

Achieved personal sales goals through internal and external marketing of loan

products.

Assist Branch Sales Manager with loan documentation, disbursement of proceeds,

processing counter payments and audit.

Assisted customers with their open accounts.

Responded quickly and competently to client requests

Market different credit card services; provided general customer service to existing

clients

Provided customer outstanding assistance by walk through invoice, fee explanations,

and terminology used

11/2002–6/2004 World Access Marketing Denver, CO

Account Manager

Direct marketing

Business to Business sales

Taught and trained new distributors

In charge of 2nd round interviews on a daily basis

Processed account balances and general ledger

Learned techniques in public speaking, different speech tactics, self confidence, and

self development

Planned and organized seminars, lead, controlled and designated task to members.

Instructed employees in the implementation and evaluation of the quality

management program.

Consulted with clients to verify accuracy of published training promotions

Education

2011 – Present Independence University

• Respiratory Therapy

2000–2002 Mount San Antonio College Walnut, CA

Marketing

1997–2001 John Rowland High School Rowland Heights, CA

High School diploma

Personal skills

Fluent in speaking, reading, and writing English and Tagalog

Proficient in the use of Microsoft Office programs such as Word, Excel, Outlook

and Power Point

Proficient in Calyx Point

2 years experience in Quickbooks

Experienced in organizing and handling high demand projects and activities

A leader and a team player who has passion for success and excellence; assertive,

self motivated, hard working, competitive, confident, resourceful, honest, goal

oriented, sociable, creative and friendly

Contact this candidate