Customer Service Administrative Assistant
Resume:
Christina Best
Gilbert, AZ **234
***********@***.***
Professional Profile
Proficient in Word, Excel, Publisher
Typing: 100 wpm
Excellent time management and organizational skills
Demonstrated ability to work inependently
Creative
Fast learner
Follows directives well utilizing common sense and an extensive knowledge of office practices
Excellent customer service skills
High level of organization
Work well as a part of a team
Professional
Professional Experience
DriveTime
Mesa, AZ
December, 2009 - March 2013
Wholesale Titles Clerk
Responsibilities:
Receiving and processing titles for all states
Working directly with buyers, dealerships, and auctions to process titles and registration in a timely manner
Overseeing the Texas, Oklahoma, Tennessee region
Delinquent titles and issues
Title inventory
Experian/AutoCheck issues
Aidant Fire Protection
Scottsdale, AZ
May 2009 - December 2009
Administrative Assistant
Responsibilities:
Scheduling service appointments, both from customer service calls and monthly and annual service appointments for fire safety equipment
Payroll (staff of 50)
Billing
Inventory
Dispatching service technicians for emergency calls
Managing the service calendar for Service Manager and Technicians
Training office support staff
Answering phones
Greeting customers
Filing
Harder Mechanical Contractors (Subcontractor at Intel)
Chandler, AZ
May 2008 - May 2009
Payroll Clerk
Responsibilities
Administer payroll for a steamfitting/plumbing company
Answer phones
Greet vendors
Order Supplies
Assist Billing Clerk and Purchasing Clerk as needed
Provide support to Program Manager with correspondence, appointment scheduling
Routing/delivering reports to other subcontractors daily
Campbell Lodging, Inc
Mesa, AZ
July 2007 - May 2008
Administrative Assistant
Responsibilities
Providing administrative support to two regional Sales Directors
Answering phones
Purchasing
Collecting weekly, monthly, and quarterly sales reports
Preparing flyers and advertisement materials for sales blitzes, trade shows, and other hospitality industry events
Conducting mystery calls to 20 properties weekly to ensure customer service standards were met
Internet research
Processing travel and training arrangements
Serving as a liason between Sales Directors and Sales Managers while in constant travel status
Colville Tribal Gaming Commission
Omak, WA
November, 2006 - July, 2007
Recording Secretary
Responsibilities
Timely coordination and preparation of agenda for Commission meetings
Transcribing verbatim meeting minutes and presenting them at meetings for approval
Attending all Commission meetings and ensuring that they were conducted efficiently and productively by utilizing Roberts Rules of Order
Familiarization with all applicable laws, rules, and regulations pertaining to the Gaming Commission and its duties (National Indian Gaming Commission, Washington State Gambling Commission, Indian Gaming Regulatory Act, State Compact)
Maintaining and distributing a "follow-up list" for all staff based on discussion during meetings during and through to completion
Timely preparation and distribution of meeting agenda, information, and materials for Commissioners each week
Scheduling promotion committee meetings and maintaining any correspondence between Commission staff and Marketing staff
Preparing and distributing promotions for finalization and approval by the Commission prior to their implementation
Processing travel and training arrangements for Commissioners
Aiding the Gaming Director in indoctrination/orientation of new staff
Maintaining up-to-date and accurate records of all Commission business and correspondence
Children and Family Services
Nespelem, WA
Office Assistant IV/Transporter Supervisor
Responsibilities
Supervising court-ordered visitation with clients and providing documentation to Social Worker
Supervising a staff of 4 Transporters
Processing foster payments
Purchasing
Billing
Training
Payroll
Accounts Payable/Receivable
Greeting visitors including logging names and phone calls for records
Managing a front office in a high-stress environment
Ordering supplies, materials, and business equipment
Filing court orders and distributing them
Travel and training arrangements
Personnel duties including interviewing, termination, employee evaluations and corrective action plans
Transporting clients to court-ordered appointments
Maintaining the highest level of confidentiality
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