Project Manager Management
Resume:
JAIME L. RIVERA-PEREZ
**** ******* ***, *********, ** 95367
QUALIFICATIONS
A career in management consists of all aspects of business operations and staff development. An expert in efficiency, I provide budgeting, strategic planning, monitoring activities and developing procedures to maximize productivity. Goal-oriented, the ability to manage projects, analyze performance, quickly identify problems and implement corrective measures contributions to cost savings, increased revenue and top awards. Bilingual, fluent in Spanish, excellent communication and problem solving skills have proven to be a great asset and provides for successful interpersonal relations. Also, I served a 20 years military career in operations management throughout the US, in foreign conflicts and was decorated and honorably discharged.
PROFESSIONAL SKILLS
•Operations Management •Coordinator/Project Manager •Bilingual/Fluent Spanish
•Sales/Marketing/Production •Strategic Planning/Budgeting •Analysis/Problem Solving
•Procedures Development •Assess Performance/Coaching •Conflict Management
•Staffing/Training/Support •Purchasing/Inventory Control •Interpersonal Relations
WORK HISTORY
2005-2012. DIRECTLINE TECHNOLOGIES, INC. Modesto, CA.
Vice President of Production. A call center that manages fundraising projects for clients throughout the Nation including the University of Berkeley, UCLA, McGeorge School of Law, Children’s Hospital and Research Center, in Oakland, Orlando Health Foundation, etc. Solicited donations from a client-provided list of contacts. Hired, trained, supervised, evaluated and coached over 75 employees including management. Coordinated and monitored daily activities. Developed a training manual and implemented procedures and sales techniques to maximum billable hours and ensure client satisfaction resulting in return business. Responsible for budgeting, strategic planning, record keeping, problem solving, developed successful customer relations, etc.
•Increased billable hours by 18% within the first year, highest in 22 year history.
•Earned Highest 'Billable Hours & Income' awards.
•Developed an employee training certification program.
•Developed and instituted a 'Drug Free Company' program.
1985-2005. UNITED STATES ARMY. Fort Shafter, HI.
Advisor/Fire Support Specialist. Throughout the US, managed, trained, evaluated and certified personnel in close combat support. Analyzed, developed, modified and implemented procedures to authorize and verify weapon systems. Created and implemented a training program for use by 915 personnel deployed to Iraq. Responsible for $11 million inventory and equipment maintenance. Served as a recruiter for three years. Stationed throughout the US, served in Korea, Desert Storm and Desert Shield. (Decorated and Honorably Discharged.)
EDUCATION / TRAINING
University of Puerto Rico. Rio Piedras, Puerto Rico. United States Army. San Juan, Puerto Rico.
Bachelor of Arts, Labor Relations/Psychology. Sergeant First Class.
(Additional information and supporting documentation upon request.)
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