Customer Service Sales
Resume:
William McKinley
Lawndale, CA *0260
Contact: 310-***-****
*********@*****.***
Professional Summary
Working manager for Customer Service/Website tech support. Call Center
environment. 100-250 calls per shift. Managing up to 3 CS representatives.
Primary Customer Service Representative. Phone/Email/Social Media
Hardware, software, and website support for small company. (10 pc's, peer
to peer network, printers.)
Education
9/86-10/88 El Camino Community College
AS-Business
Professional Skills
Microsoft Office 2003/2007 Word, Excel, Access, Powerpoint, Outlook,
Onenote.
Public Speaking - 2 years with ToastMasters.
Work Experience
6/2008-Present LandRoller, Inc
Operations/Customer Service Manager
Management of all Customer Service issues via phone and email.
Primary Customer Service Representative. Phone/Email/Social Media
Ecommerce site tech support. Customer education, order walkthrough...etc.
Office Manager
Pre-sales customer support/closing.
Post-sale customer support. Issue resolution.
Retail distributor coordination.
Fulfillment warehouse liaison.
Facebook, Myspace, and Twitter Laison. (Development of Facebook from 0 to
1000 members in 1 months time.)
In house IT support. Basic tech support for small office environment.
Upgrades, troubleshooting, new unit set up. Wireless Networking.
Daily website content update using HTML and CSS
Coordination of Ebay outlet store and Paypal payment account.
Ecommerce credit transaction coordination. Payments and refunds.
Virtual marketing. (ie...Facebook, Twitter, Myspace)
Inventory management.
7/2007-4/2008 Stanley Steemer
Crew Chief
In-home presentation sales.
Customer Service
Carpet and upholstery cleaning.
Truck and Carpet engine maintenance and troubleshooting.
Training and supervision of new-hire assistant.
1/2007-9/2007 XpressBet.com
Online Account Executive
Inbound wager processing.
200-350 calls per shift.
Customer Service.
Customer Support in website navigation and usage.
Online industry research.
2/2007-7/2007 New Horizons
Account Executive
Daily Prospecting thru telephone cold calling.
Customer Service.
Business Development.
Recruiting of new students.
Heavy outbound phones environment.
Development of short and long term calling strategy for Portland Metro
area.
Daily education in Product and Services.
8/2006-2/2007 Home USA Warehouse
Store/Sales Manager
Retail Furniture Sales.
Open/Close. . .etc. All operational needs of store.
Customer Service.
Days receipts and cash handling.
Inventory of all product.
Hiring/Firing of sales and warehouse personnel.
Daily update of inventory and financial tracking.
Conducting daily sales training of personnel.
11/2005-7/2006 Staffing Now
National Admissions Advisor
Heavy Hot/Warm/Cold Calling. 150-300 dials per day environment.
Telephone admissions interviewing of potential students.
Large Call Center environment.
Oversight of entire admissions process.
1/2003-11/2005 Forest Lawn Memorial Parks
Assistant Regional Sales Manager/Sales
Inside and outside sales of Pre-Need Memorial Property.
Customer Service.
Mentoring of all new sales staff in cold call prospecting techniques and
full sales cycle process.
Interviewing, hiring and firing sales staff.
Trade show/Lead event prospecting, coordination and management.
Sales team administrative support.
7/2000-12/2002 Marclin Group
Sr. Recruiter/Director of Business Development
Business development of new and existing clients through heavy cold-calling
and warm lead follow up.
Customer Service.
Training and Mentoring of new staffing agents in cold calling skills.
Development of both short term and long term calling strategy for several
hundred potential clients.
Researching/sourcing new clients using industry periodicals and internet
resources.
Small Call Center environment.
Constant evaluation and revising of business development process.
Extensive documentation of any and all client contacts, conversations and
correspondence.
5/1998-4/2000 Creative Computers Inc.
Senior Education Sales Executive
Inside sales of IT products and services to Government and Education
market.
Large Call Center environment.
Business development of new and existing educational system clients through
heavy cold calling and warm lead follow up.
Mentoring of new sales associates in cold calling and relationship building
techniques.
Customer service.
Phone support for new pc setup/roll out.
Level 1 Tech Support of all products sold.
Assisted in QA/Implementation of in-house contact manager/inventory/online
transaction software. Training of sales team members in new system.
1/1991-5/1998 Ambient Environmental
Environmental Consultant/Project Manager
Project management/administration for hazardous waste removal.
Extensive documentation of procedures and processes for extent of project.
Coordinated regulatory agency project audits.
Hazardous material building inspection.
Managed Contractor relationships.
Tech Support of office and field office computer HW/SW
Customer service.
Sales.
1/1986-1/1991 Pacer Darts
Machinist
Retail Store Management
Sales.
Customer Service. In person, phone and mail.
Raw stock handling.
Stock analysis and manufacture schedule planning.
Lathe set up for brass darts.
Machining brass darts.
Final prep of brass darts.
Machining Nickel-Tungsten darts.
Final prep of Nickel-Tungsten darts.
Retail and mail-order operations management.
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