Administrative Assistant

Ana Mercedes Aponte *** Delmonico St NE - Palm Bay, FL 32907

321-***-**** (Cellular) - 321-***-****

(Fax)

OBJECTIVE: Customer Service/Office Management/Project Management/Data

Management

Hardworking, reliable and able to learn fast, with strong communication and

organizational skills I am looking for an administrative or assistant

position to apply my knowledge and experience and benefit the company by

providing effective and quality work performance.

SKILLS AND AREA OF EXPERTISE & EDUCATION

Customer Service and Order Processing Creating Procedures

Personnel training Channel information to fix problems

Project planning and management Situation analysis

Purchasing Telecommunication

Account (Receivable/Payable) Office Management

Computer Literacy Trouble Shooting

Other Skills:

. Bi-Lingual (English/Spanish) - fluent

. Microsoft: Word, Excel, Power Point/ Windows XP, Eftia, Goldmine,

Oracle, Brunet

. Worded in multiple access databases and operating systems

. Typing

. Basic Accounting and Marketing

Education: Puerto Rico Junior College - Associate Degree in Secretarial

Sciences

University of Puerto Rico - Marketing Principles

PROFESSIONAL EXPERIENCE

Customer Service/Dispatcher 6/2003 - 12/2012

OCE North America a Canon Group Company

. Call center - attended incoming calls and handled questions from

callers

. Managed data entry, installs and de-installs of equipment

. Escalation of customer issues to appropriate department

. Attend managers and directors requests

. Process technicians debrief information

Customer Service Representative/Provisioner

KMC Telecom 2/2000 - 4/2001

. Managed and execute customers request for new telephone lines

installed

. Coordinate all issues concerning these installs

. Order entry into Eftia system for billing purposes, reconcile customer

charges

PROFESSIONAL EXPERIENCE 2nd Page

Provisioner / Customer Service / Adm. Assistant 6/1997

- 1/2000

Melbourne International Comm. LTD

. Attend all income calls to office and office visits

. Promoted to Customer Service Dept

. Organized new department and implemented procedures of operation

. Reconciled account payable concerning telecommunication installs

. Promoted to Provision Dept and supervised Customer Service Dept

. Managed all connections/disconnection of Telecommunication circuits

. Keep customer notified when troubles arises: like fiber cuts, solar

flares issues, etc

Office Manager

M & J Systems and Supplies, Inc. 6/1990 -

2/1997

. Maintained and updated filing, mailing, database system

. Managed the inventory, stocking, shipping and receiving

. Managed account payable / receivable, payroll, merchant statements and

purchase orders

. Prepared reconciliation statements and bank deposits

. Trained new employees

. Administered office

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