Customer Service Representative

Angela S. Kennedy

Tel: 310-***-****

**** *** ****** *** *******, CA 90018

Email: *************@*****.***

Summary of Qualifications:

. Customer Service Representative providing swift resolution to customer

inquiries, complaint, and ultimately repairing trust and winning

loyalty.

. Demonstrated sense of urgency in busy call center environment

. Possess exceptional ability to build productive relationship, resolve

complex issues and win customers loyalty

. Demonstrate outstanding problem solving and active listening skills,

able to diffuse difficult customer situations with tack and ease.

. Limo magic and paragon

Objective:

To acquire a challenging position at a growth-oriented firm, this will

allow me to further utilize my exceptional customer service skills, thereby

increasing the service and revenues for the firm.

Technical skills:

Advanced MS Outlook, Word, Excel, PowerPoint, and Internet Research, Arriba

Spend Management, PeopleSoft, ORO, Clarity Labor Management, Peach Tree

Accounting, Goldmine, 10 Key by touch, Data Entry, Procurement, Lotus

Notes, MFP printer

Employment History:

Cooking.com 10/1012-

Current

Customer service: In bound call center responsible for incoming customer

orders, provide tracking information, product inquiry, credit refund,

product review, scheduling shipments and back orders. Other responsibly

include- out bound calling for order inquire resolution. Created UPS

shipping/return labels. Processed and closes E-gain tickets

Wireless Watchdogs

12/ 2010 - 8/2012

Customer Service Rep: In bound call center for telecommunications. Handle

all customer requests via ticketing system and customer complaint

resolution. Issued credits for error billing. Update data base with

client changes and worked as an independent dealer for Sprint - Verizon -

AT&T and T-Mobile

Wilshire Limousine Service

11/2009 - 7/2010

Dispatch/Reservations: Responsible for securing transportation for

chauffeured limousine pick up/drop off. Create and confirm reservations.

Assisting lead dispatcher with locations and updating database for status.

Submitted daily greeter report for assisted service pick up.

American Honda Motor Co, Inc.

5/2007 - 07/2009

Sr. Executive Assistant: Responsible for all ISD pre-requisitions.

Approved all telecommunication & vendor invoices. Prepared quotes for ISD

projects, both capital and MLS. Scheduled travel arrangements for both

business and personal. Arrange executive round table meetings & coordinate

town hall meetings for ISD. Maintained, ordered, and distributed calling

cards, and Instant meetings. Procurement (cell phone and Blackberry).

Distribute mail, Fed Ex shipping, international and domestic. Manage

calendar entries and Telecom Coordinator for video

Contact this candidate