Criminal Justice Graduate

Ronica Banks

**** *. **** ** - *********, WI ****5

******.*@*******.*** - 414-***-****

PROFESSIONAL PROFILE

Seeking a position in the field of Criminal Justice/Law

Enforcement

. Highly motivated law enforcement graduate with strong work

ethics

. Over 8 years high accuracy data entry and office support

. Over 12 years experience with internal and external

customer relations

EDUCATION

2013 - 2014 B.S. in Criminal Justice Admin/Human Services,

University of Phoenix online - Phoenix, AZ

2010 - Feb, 2013 A.A.S. in Criminal Justice, University of Phoenix

online - Phoenix, AZ 3.2 GPA

2001 - 2002 Microcomputer Business Accounting, M.B.T.I. - Milwaukee, WI

WORK HISTORY

2011 - 2013 Claims Examiner United Health Group- Wauwatosa, WI

. Process 23 claims per hour daily, each within an average of

4 minutes.

. Responsible for weekly/monthly production and quality

goals.

. Evaluates each clam for appropriate coding of CPT and ICD

codes against charges that are being billed and entered.

. Responsible for inputting accurate batch accounts, invoice

numbers, status codes to ensure accurate entry into Claims

Processing system.

2009 - 2011 Order Entry Representative Time Warner Cable - Milwaukee, WI

. Exceed departmental goals in talk time, order entry time,

accuracy, and call quality.

. Process 201 inbound and outbound orders daily, each within

an average of 6 minutes order entry time and 99% accuracy.

Receive incoming calls from Direct Sales Representatives

and Telemarketing orders with the use of an automated

dialer.

. Maintain hard and electronic copy filing systems in strict

compliance with departmental policies.

2007 - 2008 Order Entry Specialist Amarr Garage Doors - Lawrence,

KS

. Completed clerical, administrative, and technical

obligations within the department.

. Processed data orders with speed and accuracy. Entered

various information using multiple screens and applications

simultaneously. Handled incoming calls from customers and

vendors regarding garage door parts.

2005 - 2007 General Manager/Human Resources/Accountant Midwest Fish Frye

- Lawrence, KS

. Primary person responsible for all aspects of the

restaurant, employees, inventory, cash flow, accounts

payable, accounts receivable, and advertising.

. Maintained all paperwork within the company. Performed data

entry services and research inquiries for the enhancement

of each business relationship.

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