Software Medical
Resume:
IVAN S. KO
**** ***** ****** ***** ****** #B
Rosemead, California 91770-3275
FAX: 810-***-****
*******@*********.***
EDUCATION
B.A. Sociology, 1998
Minor Public Administration
California State University, Los Angeles
EXPERTISE
( Experience with business-to-business technical support and customer
service at a call center environment
( Familiar with HIPAA compliant Electronic Data Exchange (EDI)
transactions such as ANSI 277CA, 835 and 837
( Ability to implement software programs within the healthcare
industry.
( Ability to train users to utilize software programs within the
healthcare industry.
( Familiar with MS Windows XP Professional, MS Telnet, Secure File
Transfer Protocol (sftp), MS Office Suite (including FrontPage),
WS_ftp and Real Producer Basic
WORK EXPERIENCE
Member Service Representative (Temp Seasonal Work) 12/2012 to 02/2013
Medical Professionals & Professional Staffing, Long Beach, CA
( Answered member questions regarding their HMO healthcare insurance
benefits with the Centers for Medicare & Medicaid guidelines in a call
center environment
( Retained members by resolving their issues until their satisfaction
Technical Writer (Contract Work) 11/2011 to 02/2012
Clinivate, LLC., Pasadena, CA
( Wrote workflow on electronic prescription programming requirements
( Researched on Meaningful Use Incentive technical documentations for
Electronic Records software.
Technical Support Representative 03/2005 to 11/2011
Pacific Medical Communications, Inc., Arcadia, CA
( Researched HIPAA compliant electronic medical claim submission
documentations.
( Conducted software tests to ensure that the Billing software is HIPAA
compliant and it is compatible with all insurance payers and
clearinghouses including Medicare and Medi-Cal, Blue Cross, Aetna,
Office Ally and Mdeon (formerly Web M.D.)
( Tested electronic medical record (EMR) solution software for user
friendliness and stability
( Worked with SureScripts on software testing for electronic
prescription implementation
( Assisted customers (both on-site and via remote desktop connection
platforms such as Log Me In or Go To Assist) to implement software and
to perform system reconfigurations at a call center environment
( Assisted medical facilities transition from a previously paper-based
operation to an electronic medical records-based operation. The
transition includes staff training, apply electronic billing
electronic submitter IDs, and obtained regulatory approvals to submit
electronic claims.
( Ensured all clients complete the lifecycle of an EDI billing
operation.(ANSI 837 creation and transmission, reviewed 277CA (claim
acknowledgements, and reconciled ANSI 835 electronic remittance advise
(ERA)
( Documented customers' feedback and software bugs. Reported these
issues to the programming team
( Provide suggestions to the programming team to improve the software
( Demonstrate software at industry trade shows such as Pri-Med West
Freelance Grant Researcher/Request for Funding Proposals (RFP) Developer
03/2003-03/2005
( Identified and assessed the needs of non-profit organizations
( Located appropriate private foundations to provide funding to meet
the organizations' financial and technical needs
( Developed Request for Funding Proposals (RFP) and write Letter of
Intent
( Developed a budget and a timeline for each RFP
( Submitted letters and proposals along with required documentations
(i.e. IRS 501(c))(3) certification letter, budget, timeline and
logistical requirements) to the funding agencies
( Make appropriate changes, submit additional documents and to update
RFPs due to applicable regulation changes when required by the funding
agencies
( In one project, for example, I am able to secure $80,000 of funding
and additional technical assistance for an organization from different
funding sources
Vocational Rehabilitation Counselor 07/2001-12/2002
California Department of Rehabilitation, Fountain Valley, CA
( Provided major contribution to a regulatory relief (sole source)
request by developing technical documentations to address the need to
purchase a home loan processing and amortization software to a
visually impaired consumer without going through the bidding process
( Determined the appropriate operating system, application software,
assistive hardware and software that could best meet professional
needs and to integrate well with the loan processing software for that
visually impaired consumer
( Screened prospective applicants over the phone and scheduled them for
orientation
( Interviewed applicants for eligibility of service and reviewed their
records
( Determined applicants' eligibility and rated their significance of
disabilities
( Developed employment plans with consumers and referred them to other
agencies for comparable services and similar benefits if necessary
( Implemented employment plan by authorizing services such as
vocational training and purchase of assistive technology equipment if
necessary
( Evaluated consumers' progress by conducting annual reviews
( Worked with other entities such as schools, community agencies and
employers and to ensure that the consumers received timely and proper
services and to keep them on track with their plan
( Conducted labor market analysis with consumers
( Taught and assisted consumers to locate employment opportunities
Internet Researcher 01/2000-09/2000
HRD Infosys, Inc., Los Angeles, CA
( Applied disability accessibility techniques in the business setting
by ensuring the company's Web Site was user friendly and accessible to
all visitors with and without disabilities
( Searched for potential e-commerce partners and prospective customers
via the Internet
( Located and documented programming bugs and potential problems to Web
Site developers
( Maintained Web Site
Assistive Technologies Computer Lab Assistant 05/1999-03/2000
California State University, Los Angeles, CA
( Provided disabled students with information in Braille format by
using Duxbury Braille Translator for Windows
( Assisted students with disabilities on how to use campus computer
network and the Internet in conjunction with assistive software
programs such as Job Access With Speech (JAWS), and Magic
( Addressed student network login problems
INTERNSHIPS
Computer Instructor Assistant 06/1997-04/1998
Braille Institute, Los Angeles, CA
( Assisted visually impaired students on how to use the Internet and
other word processing software in conjunction with assistive software
programs such as Window Eyes and ZoomText Xtra
( Assisted instructors with editing the Institute's Learning Center
curriculum for the purpose of migration from Windows 3.1 to Windows 95
Client Services Representative 06/1996-08/1996
Chinatown Service Center, Los Angeles, CA
( Translated from Cantonese to English on behalf of the Social Security
Administration staff and for Monolingual Cantonese populations seeking
Social Security Benefits
( Wrote fund raising letters and conducted research for funding
purposes on JTPA and Youth Build
( Managed databases by using File Maker Pro
References
Dana Smith
Professional Staffing Resources
5000 E. Spring Street, # 260
Long Beach, CA 90630
Winnie Leung, CEO
Pacific Medical Communications
159 E. Live Oak Avenue, Suite 206
Arcadia, CA 91006
John Cheung, Office Manager
Southern California Heart Center
Debbie Tanaka, Rehabilitation Supervisor
California Department of Rehabilitation
Michael Herrera
Joseph Wong
Christopher Lim
***********@*******.***
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