Customer Service Sales

Israel Smith

**** *. **** **. *****: 323-***-****

Los Angeles, CA 90047 Cell: 323-***-****

*************@***.***

Career Overview

Highly enthusiastic customer service representative with 10+ year’s client interface experience.

Core Strengths

• Conflict resolution • Suite, Microsoft Outlook, Microsoft PowerPoint,

• Strong organizational skills Microsoft Word, Minute Taking, Multi-Task

• Creative problem solver Management, Organizational Skills,

• Developed listening skills Prioritization, Proofreading, Reading

• Excellent communication skills Comprehension, Calendaring, Client relations,

• Fast learner with a wide range of practical skills Computer proficiency, Coordination, Creative

• Telephone inquiries problem solving, Critical thinking, Customer

service, Data collection, Data entry,

Documentation, Email, Executive management

support, Filing, Grammar, Internet research,

Letters and Memos, Microsoft Excel, Microsoft

Office Suite, Microsoft Outlook, Microsoft

PowerPoint, Microsoft Word,

Accomplishments

Customer Relations:

• Team earned highest marks for customer satisfaction, company-wide.

• Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-

term relationships with customers.

• Handle customer complaints. Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assist customers over the phone regarding store operations, product, promotions and orders.

• Professionally process 80+ calls per day. Provide information and service to ensure customer

satisfaction.

• Conflict Resolution

Work Experience

04/2008 - 02/2009

Telesales Lead

ARS Rescue Rooter Corona, CA

Implemented new processes and systems for improving customer service satisfaction. Successfully acquire an average

of 180 new customers per month generating a 12% growth in revenue. Earn “Top Seller” for two consecutive quarters in

2008. Organize weekly sales reports for the sales department to track product success. Described product to customers

and accurately explained details and procedures. Cross-train and provided back -up for other customer service

representatives when needed. Promptly respond to general inquiries from members, staff, and clients via mail, e-mail

and fax.

09/2003 - 09/2007

Customer Service Manager

E-Z UP Direct Colton, CA

Implemented new processes and systems for improving customer service satisfaction. Earned “Top Seller” for two

Consecutive quarters in 2003. Organize weekly sales reports for our sales team to track product success.

Earn management trust by serving as a key holder, responsibly opening and closing store. Describe product to

customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and

obtain out-of-stock product based on customer requests. Maintain up-to-date knowledge of store policies regarding

payments, returns and exchanges. Compute accurate sales prices for purchase transaction . Receive multiple reviews

acknowledging my level of dedication to excellent customer service. Guaranteed positive customer experiences and

resolved all customer complaints. Built long-term customer relationships and advised customers on purchases and

promotions. Compile weekly monetary reports and records for store managers. Helped drive sales goals and achieve

monthly quota figures. Assist customers in person and via telephone. Communicate with vendors regarding back order

availability, future inventory and special orders. Serve as main liaison between customers, management and sales

team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving

problems on the spot.

Educational Background

2014

Barstow Community College – Business

Barstow, CA

Keywords

GED, call center environment, customer service, phone skills, outbound calls, customer requests, internet, counseling,

product knowledge, telecommunications, market research. Customer service, customer retention, sales, MS Excel, MS

Word, cash handling, data entry. Microsoft Excel, Microsoft Outlook, MS Excel, MS Word, Product up-sell.

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