Customer Service High School

Shelia Owens

*** ******* **. *****: 413-***-****

Springfield, MA 01109 Cell: 413-***-****

*********@*****.***

Summary

Highly-motivated individual offering an extensive background in customer service, sales, communication,

record keeping, and merchandising. Self-directed and self-motivated team player who also works well

independently.

Highlights

Inventory control procedures Staff development

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Employee scheduling Supervision and training

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Cash handling accuracy Sound judgment

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● Store planning and design Computer-savvy

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Organized ● Filing and data archiving

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Time management Excellent communication skills

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0● Detail-oriented

0● Excellent multi-task

Accomplishments

0● Received [5] “exceeds expectations” ratings on performance reviews.

Experience

Walmart August 2001 to Current

Department Manager / Mod price change team

Springfield, MA

Answered customers' questions and addressed problems and complaints in person and via phone.Helped

customers select products that best fit their personal needs.Maintained visually appealing and effective

displays for the entire store.Educated customers on product and service offerings.Built customer

confidence by actively listening to their concerns and giving appropriate feedback.Recruited, hired,

developed and retained retail talent for the company.Processed shipments and maintained organized stock

shelves.Marked clearance products with updated price tags.Managed team of [8] of professionals.kept

detail records of customer information and orders. Kept detail records of departments inventory,

damages,recalls, and gold and diamond audits.Introduced a filing system for the department that is still

being used today.

Education

1993

Brookhaven High School

college prep

High School Diploma

Brookhaven, MS, USA

Copiah Lincoln Community College

General

Wesson, MS, USA

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