Customer Service Sales
Resume:
Terry Williams
Los Angles, CA
**********@*****.***
Dear H R Manager:
Please accept the enclosed resume as an expression of interest in exploring
employment opportunities with your organization.
As you will note on the enclosed resume, the breadth of my expertise covers
a wide area of responsibilities. I am a hard working, ambitious leader and
motivator. I am recognized for flexibility, adaptability, and for a high
degree of expertise in the customer service field. I give my all to my
store and my team, and with no other outside obligations, I have full open
availability.
Though my resume is detailed and comprehensive, it cannot fully demonstrate
the manner in which I have achieved success. Character, personality, and
the ability to work in a team environment can be demonstrated in a personal
meeting. I would welcome an interview at your earliest convenience. Thank
you for your time and consideration. I am certain that I would become a
valuable addition to your staff.
Sincerely,
Terry Williams
Resume Below
Terry Williams
**********@*****.***
Objective
A customer service position utilizing my expertise and experience in the
customer service industry.
Qualification Highlights
• Regularly made sales quotas. Rapidly mastered new product data.
• Maintained responsibility for management of in-store promotional
activities and advertising materials.
• Mediation and problem solving skills.
• Competent using software including: Windows, Word, PowerPoint, E-mail,
and the Internet.
• Effective management, technical, and supervisory skills.
• Demonstrated ability to meet the needs of patrons, dependable, hard
working, reliable, and punctual.
• Recognized for long hours, commitment to customers, attention to detail,
professionalism, and follow-up.
• Use clear, concise communication skills in conjunction with
organizational skills to perform daily duties.
• Work well as a team member or independently.
• Met or exceeded all performance goals to date.
• Resourceful, energetic, competent, multi-task and results-oriented.
• Advised customers on the location, selection, price, and use of goods
available from the store, with the aim of encouraging them to buy and to
return to buy in the future.
• Reputed as a competent trouble-shooter; customers were prepared to wait
in line for a considerable time confident that issues would be thoroughly
investigated and resolved.
• Provided a high level of customer service and client relations based on
outstanding communication and interpersonal skills.
• Developed a thorough understanding of operating cash registers, automatic
ticket issue machines, and other computerized equipment within the store.
• Promptly answered telephone calls to reflect professional corporate image.
• Verified quote system data with customer orders to ensure accurate
processing.
• Received numerous accolades and letters of appreciation from customers
and visitors.
Experience
Tobacco Source, Lauderhill, FL
Store Clerk / Cashier / Customer Service, 2011 - Feb. 2013
• Received extensive store training and developed valuable leadership skills
• Recognized merchandise assortment and pricing opportunities, and used
them to bolster sales
• Dealt tactfully and effectively with difficult customers
• Demonstrated effective management skills and encouraged team concepts
• Advised customers on purchases
• Provided exceptional customer service and support
• Counted cash; and reconciled charge sales and cash receipts with total
sales to verify accuracy of transactions
• Balanced cash drawer daily
• Compiled reports, such as cash receipts, customer-bill charges, and sales
for accounting and management purposes, or supervised clerical workers
preparing reports
• Observed checking, billing, and cashiering activities
• Accurately and efficiently operated cash register and filled orders,
keeping waiting time for customers to a minimum
• Trained workers
AT & T 2 go, Stuart, FL
KeyHolder, 2009 - 2011
• Compliance with targeted sales quotas
• Resurrected inactive accounts through consistent sales calls
• Performed sales and developed strategic marketing campaigns
• Developed loyal customer base and increased sales volume through personal
attention to customer
• Developed relationships with clients to ensure customer loyalty and
retention
• Ensured the highest levels of customer service and satisfaction
• Acquired an expertise in customer service and "closing the sale"
• Sent thank-you notes for patronage, and cards on special occasions
• Maintained detailed record of individual customers' buying habits and
preferences
• Participated in receiving, check-in, and stocking of merchandise,
prepared products for sale, updated and maintained existing client
accounts, demonstrated new products, and trained clients in use and
application of new products
• Handled stock, customer special and repair shop orders
• Designed monthly sales flyers, brochures, and line cards featuring all
products sold
• Contacted customers to notify them of special sales and new merchandise
shipments
• Coordinated in-store promotional activities and off-site special events
Electronic Image, orlando, FL
Manager, 2006 - 2009
• Supervised ten store employees
• Reduced shrinkage
• Completed all facets of retail store management including client
relations, training, scheduling, visual merchandising, sales, marketing,
inventory control, employee supervision, and acted as liaison between
managers, staff, and owners
• Selected items for display
• Handled merchandise placement and presentation
• Conducted retail sales staff training sessions
• Directed display of product knowledge information
• Trained and mentored employees in daily job responsibilities
• Enforced store and company standards, windows, displays, and fixtures
• Merchandised the store and developed unique presentations
• Set responsibilities and goals for selling employees
• Reviewed sales figures and prepared month, season, and year projections
• Managed employee performance evaluations and incentive programs to
increase employee productivity
Education
University of Central Florida, Orlando, FL
Skills
• Back and Front Office Operations
• Safety Inspection
• Workflow Management
• Customer Relations
• Customer Retention
• Staff Supervision/Training
• Effective Coaching
• Complaint/Enquiry Resolution
• Records Management
• End-of-Day Reconciliations
• Inventory
• Critical Problem Analysis/Resolution
References
• Scott Lipton
-Manager Att 2 Go; Stuart, FL
•R. Dandes
-Manager Tobacco Source; Tamarac, FL
•Jerry Legister
-Manager Electronic Image; Orlando, FL
Contact this candidate