Customer Service Administrative Assistant

Doreen Miller - 574-***-****/321-***-**** *********@*********.***

Career Overview

Excellent interpersonal communication skills both written and verbal

Strong ability to effectively multitask in a fast paced environment

Motivated towards achieving set goals and deadlines in a timely manner

Professional and energetic attitude

Skill Highlights

Administrative support/Executive

Schedule management

Knowledgeable in administrative functions

Meets - exceeds goals

Meeting deadlines

Attention to detail

Microsoft office skills

Meeting minutes

Staff motivation

Business correspondence

Filing and data achieving

Insurance eligibility verification

Patient scheduling

Core Accomplishments

Executive calendar management

Appointment scheduling

Meeting organization and documentation

Create and proof read documents and agendas

Office proficient

Computer knowledge in MS word, document, excel, office and outlook

Telephone switchboard

Customer service

Professional Experience

Claims Support - Temporary Placement Assignment

March 2012 to August 3, 2012

Auto Owners Insurance Company - Mishawaka, Indiana

* Assist customers via telephone for claims purposes

* Daily ISO's sent via computer to agents within the company for daily tasks

* Organize incoming/outgoing mail for paper free environment

* Processes incoming/outgoing checks for payment

* Excel, Outlook Calendar, MS Word documents, CICS; Image Right

computer systems

* Copier, Fax, Postage Machine, Document Scanner

Administrative Assistant

July 2011 to August 2011

Xavier School of Excellence - South Bend, Indiana

Organize and maintain front office business, switchboard, customer

service

Update computer users, create and organize excel spreadsheets

Maintain individual student and employee files

Create and proof read documents for distribution

Customer service for community and parent involvement

Upholding confidential information

Create and submit State required enrollment forms

Maintained documents using Excel, MS Word Documents, Outlook

Carlendar, Power School and Real time programs

Executive Administrative Assistant

January 2004 to June 2010

South Bend Community School Corporation (SBCSC) - South Bend, Indiana

Direct assistant to the director/principal

Coordinated all schedules, appointments, and calendars for the executive

Record and transcribe minutes of meetings, organized emails, and

telephone call-backs for the principal

Created and proof read documents for distribution

Organize and maintain front school office along with switchboard, and

customer service

Excellent interpersonal communication skills both written and verbal

Utilized MS word document, excel, outlook and AS-400 programs

Maintained school web page

Maintained employee payroll, files, purchase orders, account payables

and receivables

Ordered and maintained office supplies

Part time Receptionist

September 2007 to January 2008

Northern Brace/Northern Prosthetics - South Bend, Indiana

Schedule appointments for fittings of medically necessary items ordered

by the physicians

Assisted in completion of necessary registration and insurance paperwork

Organize and maintain front office, maintained switchboard, customer

service

Created new patient files, updated existing files

Insurance verification

Administrative Assistant/Health Services

November 1995 to June 2003

South Bend Community School Corporation (SBCSC) - South Bend, Indiana

Filing, faxing, and organizational needs for the building principal

Executive calendar management, meeting organization and

documentation, appointment

scheduling

Ordered and maintained office supplies, equipment

Organize and maintain front office within the school

Utilized AS-400 computer program, Windows 98 and Excel

Handled all employee payroll, employee files, and attendance

documentation

Processed purchase orders, invoicing, account payables and receivables

Create and proof read documents for the executive

Maintained strong verbal and written documentation for executive along

with on-line research

Assisted school nurse with health related care to students

Receptionist

April 1984 to October 1989

Bath Associates Insurance Company - South Bend, Indiana

Receptionist to 12 incoming lines and 47 extensions

Organized and maintained front business reception

Requested driver background check through the DMV to quote auto

insurance

Quoted Auto and Homeowners Insurance for agents for perspective

clients

Organized all departmental mail (incoming and outgoing)

Created new customer files

Performed all company filing (Alphabetical/Color-coded files)

Responsible for microfilming files for archive

Student Service Aide

September 1982 to May 1983

Circle of Mercy Day School - South Bend, Indiana

Monitored children upon arrival

Assisted with breakfast

Teacher aide during learning period

Education

LaSalle High School, 1983

South Bend, Indiana, United States

Business/General studies

Graduate - Diploma

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