Customer Service Administrative Assistant

Alexandra M. Vinez

**** ****** ***** • Columbus, Ohio 43228 • 330-***-**** • ********@*****.***

Objective

To obtain a long-term career that will enable me to utilize my experience in the field of business

administration. Business Management degree with customer service, administration, and serving skills.

A sound knowledge of principles and methods for showing, promoting, and selling products or services.

Remarkable ability to multi-task and to work without supervision. Incredible management skills with the

ability to train and develop others. Excellent computer literacy skills.

Education

Bachelor of Business Administration (2011)

Kent State University, Kent, Ohio

Major: Business Management

Special Skills

Computer: Windows (Vista, XP), Microsoft Office (Microsoft Word (2003 -2007), Power Point, Excel,

Access), Citrix.

Internships

AFLAC, Akron, Ohio

Administrative Assistant/Intern (June 2007 – August 2007)

Managed day to day administrative functions, which consist of greeting, assisting, scheduling and

confirming appointments, and data entry.

Created and modified documents using Microsoft Office.

Performed general clerical duties that included but were not limited to: photocopying, faxing, mailing,

and filing.

Related Experience

BMW GROUP FINANCIAL SERVICES, Hilliard, Ohio

Canada Post Repossession Administrator (November 2011 - Current)

Communicate with bailiff and legal counsel to ensure repossession of delinquent units.

Ensure that consigned and terminated vehicles are forwarded to the appropriate auction location

Review and analyze accounts to determine reinstatement options to minimize loss.

Manage post repossession reinstatement inquires, billing questions, complaints, and payments.

Establish and execute document uploading regarding new bankruptcy filings and repossessions

(including all communication with customer, legal, bailiff, and storage lot/auction).

Billing and itemization of bailiff and legal invoices to corresponding accounts.

Reconcile account balances internally against BMW Canada ledger.

Maintain file records and spreadsheets, ensuring all documents can be accessed immediately.

COSIBELLA AGENCY, LTD., Dublin, Ohio

Brand Ambassador (December 2012- Current)

Responsible for being enthusiastic, personable & engaging at all required events sharing full product

knowledge including brand messaging & functional benefits as well as retail purchase information.

Distributed product samples and promotional items (when applicable) with the objective of creating

customer loyalty.

Collected qualitative feedback from consumers and provided recaps for each event.

SUMNER ON RIDGEWOOD, Copley, Ohio

Dining Room Supervisor (March 2009- November 2011)

Facilitated staff education in accordance with the staff education plan, and further provided on-the-

job-training for dining room personal.

Provided excellent customer service to the elite elder

Collaborated with supervisors for planning, scheduling, supervising, and counseling dining room

personnel.

Successful in multitasking while remaining professional and courteous in fast-paced environments.

VENTURE DATA, Kent, Ohio

Interviewer (October 2008- February 2009)

Interviewed individuals to obtain relevant information by asking questions from a prepared outline.

Compiled, recorded and coded results and data from interview or survey, using computer or specified

form.

RUBY TUESDAY, Medina, Ohio

Hostess/Server (February 2007 – August 2007)

Ensured thorough, effective supervision of all Food and Beverage services.

Accountable for assigning seating and checking with customers to ensure satisfaction, taking necessary

action to resolve issues.

Explained how various menu items are prepared, describing ingredients and cooking methods.

Activities

Member of College of Business Colleagues

Member of the Columbus Young Professionals Club

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