Customer Service Sales
Resume:
Tracey L. Ryan
Waterford Township, MI 48327
***************@*****.***
Objective:
Seeking a position using my acquired skills. Very dependable, hard working,
focused, and great people skills. Can work independently or in a group
environment.
Employment History:
Budco Financial Services 6/2011-2/2012
Highland Park, MI
Dealer Concierge
Established relationships and provided services to Finance managers of
various Ford dealership. Assisted to correct financial contracts. Trained
new F&I managers how to use FMC Dealer online. Trained on electronic
contracting. Processed contracts to finance Ford customers. Improved and
continued ongoing communication through phone, email, and fax. Promoted
new Ford launches. Established relationships with Ford reps.
Crossmark 1/2010-Current
Plano, TX (work in Waterford, MI)
Sales and Marketing
Promoted products and services; generated leads and initiated sales.
Established and improved client communications; maintained ongoing
relationships. Addressed customer inquiries; interpreted and delivered
information; proposed suggestions; provided guidance; identified,
investigated and negotiated conflicts. Conducted surveys and analyzed
results. Served as representative and liaison. Trained, coached, supervised
and evaluated staff members. Analyze competitive product offerings in terms
of features and benefits as well as price points.
Panoramic Promotions and Advertising 1/2006-11/2009
Troy, MI
Owner
I opened my own business promoting and advertising for local businesses.
CBS Radio/WYCD 3/2005-10/2010
Southfield, MI
Event Team
Working in a group (sometimes alone) to appear at scheduled events to
promote a Detroit radio station. Assisting with the help of setting up,
customer service, public relations, community outreach, and interacting
with the public.
VSI Automation Assembly 11/2004-5/2005
Auburn Hills, MI
Office Manager/Inside Sales
Started in as 'office help' doing misc. office work and working my way into
a position of Inside sales/Office Manager. I worked with the sales team in
the office as well as other reps around the world. Assisted in job
proposals. Interviewed for other office positions. Did tasks to ensure
office would run smoothly. Worked along side of the President and General
Manager.
AAA-Insurance 10/2004-5/2009
Attendant Care/Medical Billing
Caring for patients who has experienced a closed head injury. Organizing
medical documents, medical plans and procedures, and submitting the
insurance claims to AAA.
WJR 5/2002-9/2002
Detroit, MI
Assistant Producer
Temporary position assisting the producer of The Mitch Albom show.
Education:
Specs Howard School of Broadcasting
MI
Broadcasting -Radio and television broadcasting
St. Clair Community College
MI
Business Management
Certificates and Licenses:
State certified nursing assistant, MI
Skills and Abilities:
I have many different skills, including great people skills. Quality
leadership with a strong background organizing and managing special events
and social gatherings. Effective in establishing and maintaining
relationships with peers, community members, and superiors. Successful in
completing assignments within high-pressure settings. Worked various
positions in retail, the restaurant industry, office environment, and both
radio and television. Held both entry levels as well professional
positions.
AREAS OF EXPERTISE:
. Event Management
. Team Leadership
. Communications
. Event Planning
. Social Networking
. Guest Lists
. Strategic Planning
. Instruction/Mentoring
. Client Relations
. Customer Service
Contact this candidate