Administrative Assistant Data Entry

Kisha D. Williams

*****.******.*********@*****.***

Qualification

● Type 55 wpm /10key

● Highly motivated professional with strong administrative skills

● Detail driven & exceptionally organized

● Ability to multi-task and work well under pressure

● Excellent communicator, self starter and team player

● Experience in Microsoft Applications such as Excel, Word, Outlook & Internet Savvy

● Some experience with Quickbooks

Professional Experience:

Freeway Communications 2010-May~2012

Los Angeles, California

CustomerService/Administrative Assistant

• Data entry, type proposals etc

• Create and manage Trouble Tickets and Service Order in TigerPaw CRM as well as the Freeway database

• Responsible for ordering internal infrastructure such as DS3’s, E911 trunks, local

in and out trunks.

• Handle Return Merchant Authorization (RMA).

• Responsible for interacting with customers, pbx vendors, outside sales agents and internal employees.

• Answer multi-telephone lines

• Utilize Internet, Excel, Word and Microsoft Outlook.

• Add Customers and Direct Inward Dials (DIDs) to Freeway’s database

• Activate and deactivate numbers from the Freeway’s database

• Operate standard office equipment to include word-processing and data processing equipment, copiers,

laminators etc.

• Prepare and maintain files and records.

• Utilize FreePBX

• Responsible for DID Porting.

• Monitor Customers DS1 in Zenoss Multilink4

• Maintain confidential information of office related information

• Prepare shipping labels for UPS and Fed Ex

Phase One Telecom

Bell, California 2007-2009

Administrative Assistant

• Data Entry

• Billing, contracts, policies and invoices.

• Greet visitors, answer multi-telephone lines, prepare and maintain files and records.

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems

and personal computers.

MGA Healthcare Inc 2005-2007

Santa Ana, California

Human Resource Manager

• Personal Background Check

• Maintain appointment calendar, schedule appointments, conferences, and meetings.

• Maintain records and generate appropriate reports.

• Requisition supplies and materials for office and office copy equipment.

• Maintain filing system.

• Operate standard office equipment to include word-processing and data processing equipment, copiers,

laminators, etc.;

• Maintain confidential information of office related information..

Swissport Cargo Inc 2003-2004

Inglewood, California

Office Agent

• Data Entry

• Filing

• Answering Phones

• Billing

• Import and Export Sales

Immaculate Consulting LLC. 1997-2003

Studio City, California

Administrative Assistant

• Serve as secretary to the assigned supervisor; greet visitors and answer telephone,prepare and maintain files and records.

• Completed and mailed bills, contracts, policies and invoices

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

EDUCATION

Carson High School/ Diploma Southeast ROP/ Medical Record Certificate

Some College courses completed

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