Administrative Assistant Customer Service
Resume:
Yelennis H. Paez
Norcross, GA 30071
********.****@*****.***
SUMMARY:
O ver 15 years of administration, management, and accounting experience in the insurance
industry . Yelennis expertise is in accounting; with a long track record of resolving long standing
reconciliation issues, eliminating general ledger, and banking discrepancies. Yelennis is currently
serving as Business Manager for Resurgens Risk Management, Inc. Yelennis is relocating to the State
of Florida seeking a challenging position in Corporate America or firm that allows me to utilize my
extensive skills and train others in an atmosphere where professional growth exists.
WORK HISTORY:
1999 – Present
RESURGENS RISK MANAGEMENT, ATLANTA, GA
Accounting/Business Manager
Handle customer service responsibilities related to all types of insurance policies
Supervise staff, improve internal financial controls, and procedure
Bookkeeper, accounts payable, accounts receivable, purchase orders, general ledger, customer
service, reconciliation, inventory control, office management, and process payroll
Monitor financial reports daily (Balance Sheet, Profit & Loss, Trail Balance Sheet, A/R, A/P,
Producer Commissions, and more)
Prepare annual budget reports as well as monthly and quarterly forecasting
Maintain the agenc y’s books, while monitoring the agencies financial position
Implementing company procedures and maintaining chart of accounts
Invoice/Collect premiums and fees from municipality accounts such as the City of Atlanta, Fulton
County, Marta, City of East Point, Federal Accounts, and more
Invoice/Collect insured’s for his or her premiums/verify that the agency’s commission is correct
Agency commission reconciliation
Renew business licensing, certifications, agents license, and more
Make financial decisions for the company’s best interest
Agency Management System (AMS, Nexsure, Quickbooks, DocStar, Sentryfile)
1999 – 2001
THOMAS Y. CHOI & ASSOCIATES, ATLANTA, GA
Legal Administrative Assistant
Handle all types of clerical work
Responsible for all in and outgoing correspondence
Responsible for preparing all types of Litigation, Real Estate, Criminal (DUI, etc.) Divorces
(contested and uncontested), Civil, Personal Injury, Workers Compensation and Immigration
cases
Translate all types of documents from Spanish to English, also attended the Courts and Jails
with the attorneys to interpret to Spanish speaking clients
Supported four (4) attorneys
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Yelennis H. Paez
2325 East Hill W ay
Norcross, GA 30071
********.****@*****.***
1998 – 1999
HOMER, BONNER, & DELGADO P.A., MIAMI, FL
Legal Secretary
Greeted the general public, and answered 99-line switchboard
Data entry, accounts receivable and accounts payable
Supported twenty (20) attorneys
Updated accounts using the following programs – Data Entry, Fox Pro, Word Perfect, Excel,
Lotus, Microsoft, Internet, and E-mail
1995 – 1997
STANLEY GOODMAN, HIALEAH, FL
Legal Secretary
Scheduled meetings and appointments
Supported one (1) attorney
Responsible for preparing all types of Litigation, Real Estate, Criminal (DUI, etc.), Divorces
(contested and uncontested), and Civil cases
Updated and organized the filing system
Assisted the general public
EDUCATION/CERTIFICATIONS:
1997 – Graduate
Miami Springs Sr. High School, Miami, FL
National Center for Paralegal Training, Atlanta, GA
Legal Administrative Assistant 2000 – Graduate
Georgia Perimeter College
Business Administration 2005 – Transfer
University of Phoenix
Bachelor of Science in Accounting 2010 – Current
2013 – Current
Insurance Sub-Agent License (State of Georgia)
Property and Casualty/Life and Health
2001 – 2013
Notary Public in the State of Georgia
LANGUAGES:
Fluent in English and Spanish (read, write, and speak)
REFERENCE:
Zaida Dolmo Vincent Harris Cherry Heredia
4021 McGinnis Ferry Rd #2032 1201 Peachtree St NE #1730 103 South Lincoln Trace Ave
Suwanee, GA 30024 Atlanta, GA 30361 Smyrna, GA 30080
404-***-**** 678-***-**** 404-***-****
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