Customer Service Data Entry

RAJESH KUMAR .K

E mail: ************@*****.*** Mob :+91-889*******

Objective

Seeking a challenging environment that provides new ideas stimulates personal and

professional growth and development to achieve a challenging position in a dynamic

organization.

Work Experience

Worked as Data Entry operator in Mayur Enterprises for 3Months Rajajinagar

Bangalore .

Worked as Data Entry operator in Ricoh India Limited under the pay roll of Ikya

Human Solutions pvt ltd from 3years (June 2007- December 2010) .

Worked as Customer Care Executive in National service desk New Delhi in the

Roll of Ricoh India Limited from (December 2010 –October-2012) .

Academic Credentials

B.COM : Indira Gandhi National Open University Bangalore

PUC: Department of pre university Education Bangalore

SSLC: St. Alphonsus High Education Bangalore

Additional Qualifications

Accounting & Computer (With vat) in Karnataka State Electronics Development

Corporation Ltd

Professional Training Certified Human Resource Management Professional

(C.H.R.M.P) IN November December 2012

Completed Certification Program with Practical training & Hands on experience on

Core HR Domain Areas, Manpower Planning, Recruitment and selection Process

Training & Development, Policy Implementation, Compensation & Benefits

Advanced Excel Reports, Performance Management & GD, Competency Mapping, ER Management,

P.F., E.S.I & P.T, Payroll Processing, Income Tax and Tax Planning for Employees.

Achievement

1st Employee of the month award for excellent performance at National Call Centre

for the month of February 2012 in New Delhi in Ricoh India Limited .

Professional Profile

A competent, results oriented professional with more than 1year 10 months of experience in

Customer Service and skills to drive business growth, and manage all aspects of daily business

operations.

I am motivated, success driven, and a team player with a very strong background in Customer

Service. Also, highly organized And have an exceptional ability to learn things and efficiently to new

challenges and meet project goals in a timely manner.

Strength

• Optimistic and self motivated.

• Good written and Oral Communication.

• Good Rapport with internal and external customer.

• Dependable.

• Good Assisting.

• Ability to work under pressure, Accept challenges and work towards the goal

Over View

More than 1year10 months of experience good knowledge Customer Service Executive (call centre).

Deliver class customer service and build customer satisfaction and loyalty. Provide effective and

timely resolution of a range of customer inquiries.

Present Position

Worked as Customer Care Executive in National service desk New Delhi at Ricoh India Limited from

(December 2010 –October 2012 )

Duties & Responsibilities

• Deal with the customers via emails, over the phone, or face to face

• Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve,

then forward the problem to the superiors.

• Respond to the problems of the customer promptly

• Draft the necessary documents, letter or statements, as required by the customer

• Maintain records of interactions with the customers in an orderly manner

• Coordinate with the internal department to find solutions and resolve matters

• Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied

with your answer.

Extra Skills

• Should be able to use the computer extremely well

• Should have great communication skills: written and verbal communication

• Should be able to handle a lot of data that is available, and all of this has to be done at good

pace

• Should have a lot of patience when communicating with the customer

• Should be able to maintain their composure even if the customer is being rude

• Should have good listening skills, since most of the time, communication with the customers

is done over the phone

• Should be attentive to detailing

• Should have the skill of versatility; they will have to adapt to many situations regarding the

customer .

Personal Profile

Father Name : Unni Krishnan.K

Date of Birth : 12.05.1985

Sex : Male

Languages Known Read : English, Kannada, Hindi

Write : English, Kannada, Hindi

Speak : English, Kannada, Hindi,

Tamil, Telugu, Malayalam.

Address : No 51 Ambadi

4th D Cross Muni nanjappa Garden

Kavalbyrasandra R T Nagar P O

Bangalore -560032

Declaration

I hereby declare that the above furnished information is true to the best of my

Knowledge .

Date: 12.04.2013

Place : Bangalore Rajesh Kumar. K

( Signature )

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