Customer Service Manager
Resume:
Karin Q. Cuizon
#** **** *****-*****, ****, IIoilo City
+639*********; *********@*****.***
1. OBJECTIVE
1. To be a part of an organization where I can skillfully employ my knowledge in sales, quality monitoring and coaching with the opportunity for continuous learning and career growth
1. 2. 3. EDUCATION
2007 - 2010 University of the Philippines - Visayas
Bachelor of Science in Business Administration Major in Marketing
Awards: 1st Place Extemporaneous Speaking, ’07 – ‘09
2003 - 2007 University of the Philippines High School - Iloilo
Awards: 1st Place Extemporaneous Speaking, ’03 – ‘07
1st Place Prepared Speech, ’05 – ‘07
WORK EXPERIENCE
Aug. 2012 – Present Transcom Worldwide
Customer Service Representative
1. Handles technical and billing calls from British telco customers
Apr. 2011 – Aug. 2012 Hinduja Global Solutions
Sales Auditor / Back Office Specialist (Aug. 2011 - Aug. 2012)
1. Reviews internet, television service and wireless sales to check for validity and legitimacy
2. Fixing service order errors to ensure sales process completion
3. Listens to sales calls of chargeback outliers and spots improvement areas
4. Coaches representatives on sales and process opportunities using the manager academy tactics
5. Creates training modules and participates in new hire training and refresher courses
Sales and Service Representative (Apr. 2011 - Jul. 2011)
1. Resolves billing issues and up-sells DSL, Wireless & DirecTV
Aug. 2010 – Apr. 2011 SPI Global
Advanced Customer Service Representative
1. Handles technical & billing calls from Dish Network customers
Karin Q. Cuizon
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SEMINARS / TRAININGS ATTENDED
June 2012 Manager Academy Training – AT&T Coaching Tactics
Russell Saludares, Operations Manager
2/F Ayala Technhub, Mandurriao IIoilo City
November 2011 eSCM Workshop
Valentino Atienza, Business Excellence Director
2/F Ayala Technhub, Mandurriao IIoilo City
PERSONAL BACKGROUND
Born on the 18th of November 1990 in IIoilo City, Philippines; fluent in English and Filipino; knowledgeable in MS Project, Excel, Microsoft Word and Power Point; enthusiastic, has an attitude for excellence, able to multi-task in a fast-paced environment, internally motivated and goal-oriented with above average interpersonal, analytical and organizational skills; interests include writing, watching movies, and reading books.
REFERENCES
Russell John Saludares
Senior Manager, Hinduja Global Solutions
Jeffrey Tablante
QA Supervisor, Hinduja Global Solutions
Mark Anthony Mallorca
Operations Manager, Teletech (Bacolod)
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