Customer Service Medical
Resume:
Columbus, OH *****
Mobile: 937-***-****
Email: *********@*****.***
Shari Nirmala Jayawardhana
EDUCATION
Jul ‘09 - Dec ‘09 Master of Public Health (MPH)
University of Queensland (Australia)
Feb ‘08 - Jun ‘09 Master of International Public Health (MIPH)
University Of Queensland (Australia)
Aug ‘03 - May ‘06 Bachelor of Arts (Communication & Sociology)
Wittenberg University, Ohio, U.S.A
ACADEMIC AWARDS & ACHIEVEMENTS
1. University of Queensland, Emmanuel College, Award for Academic Excellence
(Sem 1, 2009)
1. University of Queensland, Dean’s Recommendation for High Achievement
(Sem 2, 2009), (Sem 1, 2009), (Sem 2, 2008)
1. Wittenberg University International Student Scholarship
2. Delegate at the Indian Model United Nations 2002 – New Delhi, India
PROFESSIONAL TRAINING
1. Social Mobilisation &CBO Management Training-Conducted by ETC Lanka (Private) Limited (10-12 October 2006)
TECHNICAL SKILLS
1. MS Word/MS Excel/MS Power Point
2. Internet and Email
LANGUAGE SKILLS
1. English - Fluent in reading, writing and speaking
2. Sinhala- Fluent in reading, writing and speaking
PROFESSIONAL EXPERIENCE
Communication and Reporting Officer Jun ‘12 – Jan ‘13
United Nations Office for Project Services (UNOPS), Sri Lanka
Responsibilities and Achievements:
1. Developed an overall reporting plan to ensure that all internal and external reporting requirements are met.
2. Created and undated UNOPS M& E framework to support UNOPS strategy in 2012-2013.
3. Supported UNOPS management to develop new proposals
4. Collected data on UNOPS projects and from different units and compiled overall reports on UNOPS achievements and progress
5. Prepared succinct reports on specific issues as requested by management
6. Participated at relevant meetings with Government and other UN agencies in the absence of the Director
7. Proof read and edited all reports written in English
Community Mobilization and Communication Coordinator Feb’11 – Aug ‘11
Tropical and Environmental Disease Health Associates (TEDHA), Sri Lanka
Responsibilities and Achievements:
1. Planned and developed community mobilization activities in consultation with the Program Director on a monthly basis
2. Instructed the implementation of the community mobilization activities at field level
3. Obtained key information from various channels in the organization to produce the organization’s “Weekly Report”
Records Management Administrator June ‘10
Queensland Health, Australia
Responsibilities and Achievements:
1. Conducted a systematic review of patient medical records on a daily basis and removed any files that were obsolete
2. Ensured that new patient record files were created when the existing one lacked space
3. Updated well over 200 patient medical records per day and was commended by my supervisor for my efforts
4. Collaborated with other departments to complete urgent administrative tasks and thereby strengthened inter-departmental ties
Interviewer Jun ‘09 – Sep ‘09
Mater-University of Queensland Study of Pregnancy (MUSP)
University of Queensland, Australia
Responsibilities and Achievements:
1. Provided accurate measurements of the study participant’s anthropometric, blood pressure and lung function indicators to the research group
2. Collected vital information on mental health and nutrition for the research project through the administration of computer-based and oral questioners
3. Stored all computerised information on a backup network
4. Exercised confidentiality by not discussing the participant’s medical history and other sensitive information with fellow interviewers and other staff members
Volunteer Administrative Assistant Apr ‘08 - Oct ‘08
Royal Brisbane Women’s Hospital Foundation, Australia
Responsibilities and Achievements:
1. Approached potential donors at Brisbane Caravan, Camping and Touring show, Mother and Baby Expo and Kookaburra River Queen Boat cruise tour and successfully encouraged them to make a financial contribution towards the Foundation
2. Responsible for collecting and storing money at the above fund- raising events
3. Maintained and monitored data-bases for all charity events organized by the Foundation
4. Assisted in the setting-up and collecting of donations at special events
International Marketing Liaison Jul ‘07 - Dec ‘07
Lanka Hospitals (Formally Apollo Hospital)
Responsibilities and Achievements:
1. Liaised with a medical garment supplier, hotel managements and a travel agency to provide the patients’ medical, accommodation and travel needs
2. Maintained patient confidentiality by not discussing sensitive medical and personal information of patients with hospital staff and outside entities
3. Transcribed interviews of specialists discussing cosmetic surgery procedures and other speciality procedures
4. Raised public awareness on current health issues by creating informative posters
5. Produced posters and brochures to promote specialised medical treatment to international patients
6. Promptly attended to the non- medical needs of the international cosmetic surgery patients
7. Received written feedback from international patients commending my quality of customer service
School Health and Hygiene Promoter (Matara District) Sep ‘06 - Mar ‘07
Malteser International (project funded by UNICEF), Sri Lanka
Responsibilities and Achievements:
1. Compiled progress reports for UNICEF on each of the assigned schools
2. Developed and conducted health assessments in rural schools
3. Conducted focus group discussions with school children and other stakeholders
4. Taught health education to school children using participatory activities
5. Contributed to the capacity building of school teachers
6. Mobilised school children to address public health issues in their communities
7. Met donor requirements of pilot project
Marketing Intern Jun ‘05 – Aug ‘05 Community Health Partners, U.S.A
Responsibilities and Achievements:
1. Composed letters, invitations and marketing material for fund-raising projects
2. Reviewed about 60 confidential files and labelled each one appropriately
Trainee Accounts Executive Jun ‘04 – Jul ’04
J. Walter Thompson (JWT), Sri Lanka
Responsibilities and Achievements:
1. Assisted the coordination of KFC-Pepsi Dole Out Promotion and advertising campaigns for Sri Lanka Insurance Limited (SLI) and Celltel mobile phone company
2. Conducted a market survey for Sunsilk Shampoo (a Unilever brand)
3. Assisted the implementation of the Sunsilk Shampoo Outdoor Promotion
Coordinating Assistant
Audio Visuals Department – Wittenberg University Sep ’03 – May ‘06
1. Assisted staff, students and guests in checking out AV materials including CDs and VHS
2. Instructed staff and students on using AV equipment and material
3. Responsible for teaching staff, students and guests in using the AV carrels and theatre
EXTRACURICULAR ACTIVITIES
Vice President Apr ‘05 - Apr ‘06
American International Association, Wittenberg University
Programming Director Apr ‘04 - Apr ‘05
American International Association, Wittenberg University
Volunteer Aug ‘04 – Dec ‘04
Paediatrics Department, Community Mercy Hospital, U.S.A
International Writer Aug ‘05 - Apr ‘06
The Torch (University Newspaper), Wittenberg University
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