Hotelier by profession

[pic]

Saurav Kumar Batabyal

Present Employment: The Taj Mahal Palace & Tower, Mumbai-A multinational,

super luxury 5 Star deluxe Hotel in South Mumbai with 568 room inventory

and 15 Food and Beverage Outlets and state of the art Banquets.

Employed since: July 2007

Designation: Assistant Restaurant Manager: Food and Beverage Outlet-Golden

Dragon Restaurant(Award winning Chinese restaurant which won the best

Chinese Restaurant in South Mumbai in the Times Food Award 2012and 2013

consecutively).Grossing almost Rs.9.7Cr revenue for 2012.Working with a

team of 14 service professionals since March,12.

Total Experience: 5.9years.

Previously worked in "Grand Hyatt", Mumbai(South Asia's Largest

multidimensional lifestyle complex with approx. 700 rooms and

apartments)since July,2007 till Feb,2012.Worked as Waiter in Celini( Award

winning Italian restaurant which won the best Italian Restaurant in the

Times Food Award 2007 and 2008 consecutively) Worked as Team Leader since

Feb,10 till Feb,12 in Gourmet Store(A retail outlet with a large selection

of gourmet delicatessen items)&China House(Award winning Chinese restaurant

which won the best Chinese Restaurant in North Mumbai in the Times Food

Award 2011 and 2012 consecutively.

Main Duties and General Scope of Role: To assist the outlet manager in

managing the outlet as a successful independent profit center, ensuring

maximum guest satisfaction in consistent with Taj Standards, through

planning, organizing, directing and controlling the Food & Beverage

operation and administration.

Main Duties:

General

1. To understand and strictly adhere to the Rules & regulations established

in the Employees Handbook and the Hotel's policy on Fire,

Hygiene, Health and safety.

2. To report for duty punctually wearing the correct uniform and name tag

at all times.

3. To maintain a good rapport and working relationship with staff in the

outlet and all other departments.

4. To attend and contribute to all staff meetings Departmental and hotel

trainings scheduled and other related activities.

5. To fully support the departmental trainers function in the Department

assigned

6. To undertake any reasonable tasks and secondary duties as assigned by

the Restaurant Manager.

7. To respond to any changes in the restaurant function as dictated by the

hotel.

8. To project at all times a positive and motivated attitude and excise

self-control.

9. To have a complete understanding of the Income Audit section in the

Operations Manual and Policies & Procedures.

10. To provide a courteous and professional service at all times.

11. To attend all meetings as required by Executive Management.

Operational

1. To assist the Outlet Manager in efficiently managing the outlet

according to the established concept statement providing a

courteous, professional, efficient and flexible service at all

times, following Standards of Performance.

2. To have a full working knowledge and capability to supervise, correct

and demonstrate all duties and tasks in the assigned Place of

work to the standard set. Please note that Master Task Lists are

reviewed and changed on a regular bases reflecting change in trends,

guest expectations and operating philosophies.

3. To assign responsibilities to subordinates implementing Multi-Tasking

principle and check their performance periodically.

4. To maintain a pool of qualified part time employees in conjunction

with the Human Resources Department.

5. To implement a flexible scheduling based on business patterns.

6. To ensure that the par stocks for all operating equipment and supplies

are strictly adhered to and that the outlet is adequately equipped.

7. To assist in conducting monthly inventory, checks on all operating

equipment and supplies.

8. To assist in controlling the requisitioning,storage and careful use of

all operating equipment and supplies

9. To conduct daily pre-shift briefings to employees on preparation,

service and menu.

10. To be fully conversant with all all aspects of the Micros System.

11. To assist to liaise with the Kitchen and Beverage Department on daily

operations and quality control.

12. To have a thorough understanding and knowledge of all food & beverage

items in the menu and the ability to recommend Food &

Beverage combinations and upsell alternatives.

13. To handle guest enquiries in a courteous and efficient manner and

report guest complaints or problems to supervisors if no immediate

solution can be found and assure follow up with guests.

14. To establish a rapport with guests maintaining good customer

relationship.

15. To ensure that the outlet cashiering procedures are strictly adhered

to.

Administration

1. Top assist in the revision and updating of the outlet Departmental

Operations Manual on an as needed basis.

2. To assist in the formulation of the Annual Marketing Plan to establish a

list of marketing activities in line with the compilation of the Annual

Business Plan.

3. To maintain the Daily Log Book.

4. To assist in planning the outlet weekly roster and work schedules to

ensure that the outlet is adequately staffed to handle the level of

business.

5. To maintain the outlet bulletin board.

6. To submit all guest/staff incident reports.

7. To report "Lost & Found" items.

8. To attend Daily Operations meeting in the absence of the Outlet Manager.

Financial

1. To assist in effective payroll control through a flexible work force,

maximizing utilization of part time employees and close cooperation with

other Food & Beverage outlets.

2. To participate in the formulation of the Annual Operating Budget in

determining outlet projected revenues and expenses, operating equipment

and FF&E requirements in line with the compilation of the Annual

Business Plan.

3. To strictly adhere to the established operating expenses and that all

costs are controlled.

4. In the absence of the Outlet Manager:

To obtain and account for the correct settlement of all sales

To handle voiding, correcting, changing of restaurant, checks in

accordance with the prescribed procedures.

To account for all guest checks-those used during the shift, those

remaining and those voided.

To identify and correct any errors.

To assist in the training of Food & Beverage Cashiers ensuring that they

have the necessary skills to perform their duties with the maximum

efficiency.

Housekeeping and Engineering

1. To ensure that the outlet is kept clean and organizes, both at the front

as well as the back of house.

2. To liaise and organize with Housekeeping department that the established

cleaning schedules are strictly adhered to.

3. To coordinate all Repair and Maintenance and issue repair and

maintenance job orders to ensure the proper maintenance of the outlet.

Marketing

1. To identify market needs for the Food & Beverage outlet.

2. To implement consistent guest recognition programs.

Training:

. Completed 6 months Industrial Training in The Grand, NewDelhi.

. Completed Fire Safety Training from National Power Training institute Of

India.

. Undergone Training Proramme on HACCP and FOOD SAFETY.

Completed Diploma Course in Information Technology Application of 12 months

from July'05 to June "06 with grade "A+" from the department of Sports

and Youth Services.

Education and Qualification:

.

. Bachelor Degree in Hotel Management and Catering Technology from

Durgapur Society Of Management and Science under West

Bengal University of Technology.

. Schooling from Santaldih Thermal Plant High School.

Awards and achievements:

. Achieving 2 times HYSTAR Diamond Award in first and second quarter of

2011.

. Securing 2nd position in Magic Blend (Cocktail) Competition in College

food Feast.

Extra-Curricular Activities:

Taking Part in sports, social work, active participation in college

food feast, organizing departmental communication meeting on

Monthly basis.

Hobby: Traveling.

Other Details:

D.O.B-20.01.1985

Sex-Male

Marital Status-Married

Passport No-F 5033303.

Contact No-+919*********,+919*********.

E-mail:***************@*****.**.**

Address-11 Wr Mumbai Central A-W Bldg no 147 Rly Colony Santacruz (E)

Mumbai-400055.

References: Will be provided on request.

Contact this candidate