Customer Service Manager

Fraidon Adalat

***** ********* **

Chantilly, VA 20152

Mobil: 571-***-****

E-Mail: *************@*****.***

Clearance Level : TS/SCI with CI Polygraph by U.S Defense Department

Objectives:

Seeking a challenging position in the Federal Government to utilize my management and

Language skills

Experience:

Mission Essential Personnel Linguist Oct 2009 to Feb2013 Afghanistan

- Providing operational contract linguist support to U.S. Army operations in Afghanistan

- Providing general linguistic support for military operations and interpret during interviews, meetings,

and conferences

- Interpret and translation of written and spoken communications

- Transcribing and analyzing of communications

- Performing document exploitation

- Scan, research, and analyzing foreign language documents, for key information and Intel

- Translating foreign language documents

- Identifying and extracting information components meeting military information requirements

- Providing input and translation of all the reports from Afghan National Directorate of security and other

Military, Police and Border police units and distributed to the Coalition Forces units via e-mail.

Citi Bank Personal Banker July 2008 to Sep2009 Fairfax, VA

Discussed personal financial information, and secured the advice and guidance they received. The

objective is to offer one-stop availability of products and services for every stage of a client’s financial

life.

BB&T bank Relationship Banker Nov 2007 to May 2008 Fairfax, VA

Office / Administrative / Client Service Primary Purpose: Proactively initiated, developed, and managed

long-term, profitable relationships. Managed existing client relationships to identify future needs and

consultatively address them. Profile prospects and clients to identify additional financial needs and

referred to appropriate financial partners, Delivered superior quality service in person or by phone such

that client needs are met on a consistent, positive basis.

SunTrust Mortgage Sr Loan Consultant July 2006 to Oct2006 Fairfax, VA

Processed residential loan applications, including ordering and reviewing necessary supporting

documentation and appraisal review on all loans underwritten by AUS.

Reconciled all loans underwritten by a selected Automated Underwriting System (AUS)

Ensured data integrity, program eligibility, and proper use of AUS

Recommended Best Fit loan programs based on applicant eligibility

Ensured that documentation is complete on all loans and was responsible for accurately completing

designated sections of Compliance Checklist.

Effectively communicated with borrower/realtor/builder to provide current status reports; may issue

commitment letters.

Home Mortgage Resources Sr Loan Consultant Sep 2005 to July2006 Fairfax, VA

Processed residential loan applications, including ordering and reviewing necessary supporting

documentation and appraisal review on all loans underwritten by AUS.

Reconciled all loans underwritten by a selected Automated Underwriting System (AUS)

Ensured data integrity, program eligibility, and proper use of AUS

Recommended Best Fit loan program based on applicant eligibility

Ensured that documentation is complete on all loans and was responsible for accurately completing

-Designated sections of Compliance Checklist.

Effectively communicated with borrower/realtor/builder to provide current status reports; may issue

commitment letters.

Washington Mutual Sir Loan Consultant Mar 2005 to Sep 2005 Fairfax, VA

Reconciled all loans underwritten by a selected Automated Underwriting System (AUS)

Ensured data integrity, program eligibility, and proper use of AUS

Recommended Best Fit loan program based on applicant eligibility

Ensured that documentation is complete on all loans and was responsible for accurately completing

designated sections of Compliance Checklist.

Effectively communicated with borrower/realtor/builder to provide current status reports; may issue

commitment letters.

Wachovia Bank Customer Service Mar 2003 to Mar2005 Fairfax, VA

Daily Branch operations, high quality client service, security and awareness of the branch,

Helped Afghan and Iranian clients that didn’t spoke English with their translation in Dari, Made

sure the branch goals met.

Claremont Hotel &Resort Dining Room Manager Sep 1986 to Dec 2002 Berkley, Ca

Recruited, hired, managed and trained a staff of 20.Enhance customer service and increased

Profits. Investigated and resolved food and beverage Quality and service complaints. Ensuring

Customer satisfaction

Ariana Afghan Airlines Claim Supervisor May 1977 to June 1978 Kabul/Afghanistan

Supervised a staff of 10, resolved issues with lost and found baggage, helped translating

documents that was received from Pan Am airlines, US and other foreign Embassies in

Afghanistan.

Afghan Air Defense Intel office Clark July1978- Dec1979 Kabul/Afghanistan

While served I was assigned to secret police office in the base. My duties were daily office

operations, typed and distributed classified documents to other division of the air defense bases

around Kabul.

Education:

British Council Offered by British embassy, English Grammar 1972-1976 Kabul /Afg

Diablo Valley College 1983-1985 A.A in Business Administration Pleasant Hill, CA

Licenses Achieved Real Estate, Life and Health Insurance

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