Customer Service Representative
Resume:
Deidre Thomas
Spring, TX **373
******.*******@*****.***
******.*********@*****.***
Summary of Qualifications:
*Over 14 years of related experience
Highly self-motivated and able to work well under stress in a fast-paced environment.
Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
Demonstrated leadership and motivation skills.
Effective verbal and written communication skills.
Strong analytical and problem-solving skills.
Ability to train employees on all products and processes; ability to drive change.t
* 60wpm
* Proficient in a variety of software including: WordPerfect Office, Microsoft Office, Excel, Power Point
Employment History:
Coventry HealthCare INC Feb 2012-Present
Associate Customer Service Representative
Researches customer information in response to difficult inquiries including, but not limited to, authorization, payments, denials,
coordination of benefits, and eligibility; interfaces with customers by telephone, correspondence
Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction and takes responsibility for following through and bringing issues to closure.
- Completes transactions including simple adjustments.
- Maintains complete accurate documentation of all customer interactions.
- Perform other duties as required.
Texas Car Title, 2009-2011
Customer Service Representative
Assist customers with applications
Conduct outbound calls
Produce consistent customer and financial growth
Answer inbound calls
Process and post customer payments accurately
Handle and safeguard cash per standard
Input customers’ information into the FACS System
Insurex, INC, 2003- 2008
Subrogation Specialist
Answered inbound calls in support of customers needs
Managed que of 250 customers
Constructed repayment arrangements
Process and post customers’ payments
Document accounts
faxing, typing, copying
mailed customer invoices
FMA, ALLIANCE, 1999- Nov. 2003
Collector/Team lead
Managed que of 300 debtors
Ensured collection letters are mailed per standard
Persistent contact of past due customers until delinquent status is resolved
Trained co-workers in all aspects of job operations within 60 days
Managed co-worker performance properly and effectively
Developed co-workers to perform their duties skillfully
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