Project Manager Management

GREGORY S WOOLF

*** ********* *****, ******, ** *5318

763-***-**** . ******@*******.***

EMPLOYMENT

March 2013 - April 2013 PowerObjects

CRM Consultant

. Lead and facilitate design and architecture sessions with clients

. Gather and document business processes (some current state, mostly future

state)

. Help customers define processes when there are no processes in place

. Advise customers on best practices for CRM processes, user interface, and

architecture

. Assist technical consultants with architecting CRM or xRM system and

related customizations and reports to model the client's organizational

processes

. Create Functional and Technical Specifications documentation for the

project

. Create a detailed project plan (Statement of Work) for the customer,

which includes both estimates for the tasks that will be completed and

the project schedule in Microsoft Project

. Write specifications for customizations, data migrations, and system

integrations

. Facilitate team resources in the implementation of data migration and

translation, data integration, training, custom development, and reports

. Schedule work to be done and follows up to ensure completion within the

project schedule. Maintains risks and issues lists (usually in

SharePoint)

. Conduct risk mitigation with client project team

. Guide the project through daily communications with the customer

. Conduct weekly status meeting and send weekly status updates

. Conduct design review sessions with the customer to demonstrate completed

work and gather adjustments and changes

October 2010 - March 2013 United Health Group

Senior Enterprise Resource Planning Analyst

. Responsible for full life cycle implementation of SharePoint web

application portal built for Human Resources within United Health Group

. Trained consultants on the correct use of source control repositories,

build process, and continuous integration process and the various

software packages used in the monitor and control of these governance

processes.

. Instructed development teams on the use of requirements and solutions

analysis to properly develop applications associated with real business

values that are within scope, within budget and on time.

. Served as a project manager between infrastructure, developers, and

business customers to ensure communications between parties was timely

and status of action items was on task.

. Worked with security teams to create a solution for providing content to

United Health employees while keeping personally identifiable information

as well as personal health information away from unauthorized

individuals.

. Scheduled and participated in performance, regression, penetration and

user acceptance tests on SharePoint applications and components under my

responsibility.

. Scheduled and performed agile inspections for requirements documentation.

May 2006 - May 2010 Pinal County

Web Specialist/Database Administrator

. Developer for County Internet presence which was built using Microsoft

Office SharePoint 2007.

. Administrator for the county's various domain names (9+) and the complex

registration of dot.gov domains through that federal agency.

. Worked in Active Directory to ensure proper security and access controls

are implemented with all applications and throughout the organization.

. Developed new reports and maintained existing ones using SQL Reporting

Services in Visual Studio 2008 on a web server running IIS.

. Wrote stored procedures, SQL and Crystal Reports as well as created

several Microsoft Access Databases when required.

. Upper Tier support for county applications including public defender case

management and web-based meeting agenda systems.

. Provided database administration of 3 SQL 2005 servers which included

backup/restore, DB tuning, and Scripted modification of database tables

through SSIS Packages in Clustered environment.

. Served as a subject matter expert for various web projects.

. Maintained existing web applications built in .NET, C#, VB.NET and

Classic ASP deployed on Internet Information Server (IIS).

. Implemented quality management practices by creating various quality

measures in line with the strategic business plan.

. Led the organization in designing and refining written documentation,

tutorials and instructional outlines to improve knowledge transfer on new

software implementation.

. Managed software implementation projects with outside vendors by writing

scope of work documents, communication plans, and project charters.

. Performed business rules analysis, resource planning, created work

breakdown structures, and established standards for change order

requests.

. Co-authored policies and procedures, design documentation, and knowledge-

base articles for implementation of ITIL (Information Technology

Infrastructure Library) best practices or IT Service Management within

the IT department of the County.

April 2006 - May 2006 America Online

XML/XSLT Web programmer

. Worked with knowledge management team to build well-formed XML documents

and XSL style sheets.

. Transformed single source library content elements into usable

documents/web pages for their various support channels.

. Built regular expressions to parse complex string data in various help

desk documentation.

December 2005 - January 2006 Triad Personnel

Applications Developer

. Support and development for Claims management software. Both thin client

(ASP.NET) and thick client (VB6) interfaces with a SQL backend.

. Worked in ASP.NET, VB6, and T-SQL. Maintained code in Visual SourceSafe

and used project management software (ACE) to log hours toward tasks.

March 2005 - September 2005 High-Tech Institute

Web Applications Developer, Senior

. Internet application development for the corporate office of High-Tech

Institutes and Anthem Online College creating XML posts to Java web

services for Oracle iLearning product.

. Created .NET scripts to automate batch transfers of XML data and

conversion scripts to format the results of SQL stored procedures into

XML formats for data migration.

January 2005 - February 2005 Caritor

Systems Analyst

. Performed the integration and implementation of a web application.

. Configured Coldfusion Server settings, Internet Information Server

Settings.

. Installed database tables, stored procedures, and user-defined functions.

. Installed and tested web code.

. Trained users on the many functions of the application.

. Reported to project management status of the training and user acceptance

testing.

. Daily communication with client to ensure implementation stayed on task.

August 2001 - January 2005 East Valley Tribune

IT Director, Applications Development

. Developed editorial content tools using PHP, JavaScript, XML posts to JSP

and Servlets.

. Hand-coded HTML for Interactive Newspapers Division.

. Built and maintained SQL and mySQL databases used in storage and

retrieval of internet data.

. Managed migration project of print ads to online newspaper ads as well as

set department standards for website management and control.

. Managed requirements gathering and documentation, with detailed analysis

and design.

. Managed the rollout of a pioneer software product (Olive ActivePaper) for

the use of Electronic Newspaper distribution to deliver content 'exactly

as it appears in print'.

. Maintained and provided support daily for the computing infrastructure

(MAC/PC maintenance - Server administration - Digital Asset Management

System) of the interactive division.

May 1996 - August 2001 Insight/Direct Alliance Corporation

Web Applications Developer

. Internet application development for partners of Direct Alliance.

. Developed online shopping carts.

. XML posts to Java middleware.

. Macromedia ColdFusion Server maintenance and advanced ColdFusion

applications.

. Photoshop image creation and optimization.

. Cascading style sheets.

. DHTML using JavaScript, and application creation and design using

Macromedia Spectra.

Inbound Sales/Intranet Webmaster

Inbound sales position, assisting customers with service issues, returns

and exchanges, order status, and offer hardware and software solutions to

the layperson and the technical professional. Applied every electronic

resource to quickly automate daily processes, namely; intranet, Internet,

email and fax tools.

EDUCATION

Certification

Microsoft Certified Professional - Microsoft Dynamics CRM 2011

2013

Keller Graduate School 2011

Master of Business Administration; Project Management emphasis

DeVry University 2000

Bachelor of Science; Computer Information Systems

TECHNOLOGIES

Microsoft Office Products (2013)

Microsoft Dynamics CRM 2011

Microsoft PowerShell

Windows XP/7

Internet Information Server

APACHE /Tomcat Web Server

HTML/AJAX/CSS

XML/XSLT

JavaScript

Java/Java Server Pages

Microsoft SharePoint Server 2007

Visual Studio

ASP .NET

Adobe Photoshop CS5

.NET Technologies

C++, C#

.NET Technologies

Microsoft SQL Server

MySQL

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