Customer Service Sales
Resume:
SHERIF T. TAWFIK
*-** ******** ******, *******, NS, B3M 2 X1
SHERIF.TAWFIK@ HOTMAIL .COM
OBJECTIVE:
To obtain a challenging and rewarding position, fully utilizing my educational background and skills,
and offering an opportunity for growth and advancement.
HIGHLIGHTS OF QUALIFICATIONS
• Four years of work experience in customer service
• Bachelor of Business Administration in Marketing from Cape Breton University
• Fluent in Arabic and English
• Strong background in customer relations and excellent customer service skills
• Skilled in MS Access, MS Word, Visual Basic6, Internet and Email by Creating successful
marketing plans and executed them with 100% efficiency
• Ability to type 40 w.p.m.
• Very compassionate and also committed
• Extensive interest in the care and well-being of people
• Responsible, flexible and reliable, able to act efficiently under stress
RELATED WORK EXPERIENCE
Customer care representative 2012-present
HGS Canada, Dartmouth, NS
• Managed incoming calls and answer customer request in professional manner.
• Promote for fibre op in Atlantic province.
• Processing new orders and follow up with customers after sale service.
Order Support Sales Agent (Sprint project) 2009 - 2011
Teletech, Halifax, NS
• Managed incoming calls or emails promptly and in accordance with established
call or email handling procedure.
• Researched and answered customer questions or concerns to solve a wide
variety of technical problems and complete requests to a full satisfaction in professional
and courteous manner for clients.
• Ability to multitask and work on computer with multiple screens opens at once.
Credit Operations Assistant Jun – Aug, 2007
Citibank, Cairo, Egypt
• Maintained computer banking terminal, managed security procedures by tellers,
and balanced transactions.
• Experienced in computerized cash register function and balancing cash.
• Delivered fast and efficient service completing financial transactions such as
deposits, withdrawals, money ordering, and handling money.
Credit Operations Assistant Jun – Aug, 2006
Piraeus Bank, Cairo, Egypt
• Processed bill payments, money orders, transfers, and exchanged foreign
currency.
• Experienced in sales opportunities with all type of clients, business or
individual.
OTHER
Food Service Associate 2008 – 2009
Wal-Mart Head Office, Mississauga, ON
• Dealt with clients problems and complains and responsible of closing the shift.
• Trained 6 new employees in practices and procedures and supported kitchen staff.
• Handled cash, debit, and credit transactions.
• Answered the business calls and assisted where needed by acting as manager on duty.
EDUCATION
Bachelor of Business Administration in Marketing 2008
Cape Breton University, Sydney, NS
Highlights of the study
• Advertising
• Accounting
• Finance
• Marketing and Sales
• Customer relations banking
TRAINING
Food Service and Handlers Certificate 2009
Wal-Mart, Mississauga, ON
Practical legal education certificate
Isis, Halifax, NS 2012
COMMUNITY INVOLVEMENT
Treasurer 2011 – Present
Saint Paul Youth Group, Halifax, NS
• Collect and track donations used to sponsor and support 5 – 10 orphans in need.
Case worker 2012- present
Halifax Refugee Clinic, Halifax, NS
• Helped refugee status improving their English language and understand their
legal rights in Canada.
References available upon request.
Contact this candidate