Quality Assurance Manager

JOE LAW

Certified Software Quality Assurance Manager and Test Team Leader

**** ****** ***, ****, ***** Carolina 27539 *********@*****.*** 571-***-****

OBJECTIVE

Clearable U. S. citizen available April 2013 for temporary contract engagements and consulting project assignments

Flexible and open to out-of-town travel, temporary relocation at client job site, or telecommuting arrangements

OVERVIEW

~20 years of software testing experience as an independent contractor with ~30 consulting engagements ranging

from 2 to 40 months in duration, including ~10 years as a quality assurance manager and test team leader

PROFESSIONAL CERTIFICATIONS

Earned 24 certifications spanning the breadth of the quality assurance function and software testing arena:

QAI Certified Software Test Engineer, No. 2560 ASQ Certified Software Quality Engineer, No. 1166

QAI Certified Software Quality Analyst, No. 6480 ASQ Certified Quality Auditor, No. 25975

ASTQB Certified Software Tester, No. 04-CTFL-22-USA ASQ Certified Quality Manager, No. 5469

BCS Software Testing Foundation Certification, No. 9156 ASQ Certified Quality Engineer, No. 42838

Brainbench Software Quality Assurance Cert., 10/2004 ASQ Certified Quality Inspector, No. 11131

Brainbench Software Testing Cert, Master Level, 12/2004 ASQ Certified Quality Technician, No. 17341

SIIA Certified Software Manager, 10/2000 ASQ Certified Quality Improvement Associate, No. 186

SIIA Certified Advanced Software Manager, 12/2005 Scrum Alliance Certified Scrum Master, 11/2008

SIIA Certified Content Rights Manager, 06/2008 Scrum Alliance Certified Scrum Product Owner, 02/2009

NVCC Webmaster Certification, 07/2004 NVCC Oracle DBA Certification, 08/2006

NVCC Java Developer Certification, 06/2005 NVCC W eb Developer Certification, 08/2007

NVCC JavaScript Programmer Certification, 12/2005 FCPS IT Project Management Certification, 04/2006

CAREER SUMMARY

Experienced in planning, developing, executing, conducting, and managing various test types including:

Beta tests System tests Scalability tests End to End tests Requirements tests

Load tests Security tests Functional tests Compatibility tests Documentation tests

Stress tests Platform tests Installation tests Performance tests User Acceptance tests

Smoke tests Usability tests Regression tests Configuration tests Use Case Scenario tests

Experienced in conducting and performing quality best practices to support and accomplish the test effort:

Finding defects Generating test data Formulating test criteria Tracking test performance

W riting test plans Configuring test labs Outlining test objectives Automating test processes

Building test suites Designing test cases Conducting test reviews Establishing test standards

Selecting test tools Managing test teams Supervising testing staff Producing test deliverables

Defining test scope Executing test scripts Monitoring test progress Developing test procedures

Drafting test reports Determining testability Evaluating test readiness Validating test requirements

Assessing test risks Charting defect metrics Calculating test coverage Preparing test environments

Training new testers Devising test scenarios Estimating test resources suring test effectiveness

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Verifying test results Planning test strategies Documenting test findings Organizing test infrastructure

Experienced in executing performance, load, stress, volume, scalability, and reliability tests on websites to:

Measure throughput rates Pinpoint potential bottlenecks Verify transaction handling capabilities

Determine server scalability Identify concurrent user limits Predict response times under peak load

Analyze resource contention Detect degradation thresholds Confirm expected levels of performance

Estimate production capacity Simulate scenarios under load Locate areas for tuning and optimization

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TECHNICAL SKILLSET and PROFESSIONAL EXPERTISE

W inRunner 7.5 Rational Robot 2002 Segue SilkTest 5.0

TestDirector 7.5i

LoadRunner 7.5 Quality Center 9.1 Rational TestManager 2002 Segue SilkPerformer 4.0

Skilled at utilizing popular Windows applications to produce test documents, artifacts, and deliverables:

Word: to write test plans, test scripts, test cases, test scenarios, test summaries, and test reports

Excel: to create test logs, traceability matrices, manual test scripts, and test readiness checklists

PowerPoint: to produce slide presentations to show test metrics, results, statuses, and executive summaries

Access: to build and maintain databases for tracking test items, scripts, defects, and requirements

Project: to develop and maintain test schedules, timelines, milestones, and track test activities

Visio: to draw diagrams illustrating test life cycle, bug transition states, and te st lab configuration

Experienced in using auxiliary development tools to support test activities and to accomplish the test effort:

Defect Tracking Tools: (PVCS Tracker, ClearQuest, Jira, etc.) to report, track and manage defects

Requirements Tools: (DOORS, RequisitePro, etc.) to retrieve requirements and use cases to write test cases

CM Tools: (PVCS, PCMS, CVS, etc.) to propagate and install new builds in the test environment

Change Mngt Tools: (Rational ClearCase, etc.) to manage different versions of test documents and artifacts

Database Tools: (Oracle, Sybase, SQL, TOAD, etc.) to import test data from production, to reload test

data for next test cycle, to query tables to verify test results during back-end testing

Test Script Languages: (TSL, SQABasic, 4Test, BDL, etc.) to manually modify and enhance existing test scripts

generated during GUI recording, to program specialized scripts from scratch

Tested, validated, & verified mission-critical systems involving multiple technologies on disparate platforms:

Java, Javascript, HTML, DHTML, JSP, ASP .NET, CGI, perl, Apache, Tomcat, W ebLogic, JQuery, JBoss, AJAX, IIS,

ColdFusion, WebLogic, python, perl, php, Ruby on Rails, EJB, SOA, SaaS, IIOP, DOM, COM+, Visual Basic, VBA,

VB.NET, Visual C++, C, PowerBuilder, Oracle, Sybase, MySQL, Microsoft SQL Server, UDB/DB2, Cognos, Crystal

Reports, Business Objects, W indows, Informatica ETL, ODBC, JDBC, MFC, JFC, JDK, LDAP, ActiveX, VBScript,

UML, XML, XSL, Unix, SunOS, Solaris, HP-UX, AIX, Linux, LAMP

Experienced practitioner at applying IT project management skills as a QA manager and test team leader:

Defining WBSs Acquiring staff Prioritizing tasks Assessing impacts Mitigating risks Calculating PERT

Estimating LOEs Assigning resources Managing scope creep Determining critical paths Drafting SOWs

Designed, produced, and delivered software testing training to junior members of the test team:

How to write a test plan Principles of test case design Introduction to test automation Creating test metrics

ABCs of evaluating automated test tools Developing test script standards How to write testable requirements

Implemented and deployed the true QA function across the corporate software development life cycle:

Performing test case reviews Conducting artifact inspections Developing test standards Preparing quality

gate assessments Preparing for test audits Improving test processes Evaluating test risks

Devised and crafted test cases using both traditional and innovative test design techniques including:

Equivalence class partitioning Boundary value analysis Pairwise orthogonal arrays Decision tables

State Transition Diagramming Control flow basis paths Cause effect graphing Static data flow

Managed the testing effort in various agile, incremental, and iterative software development environments:

Scrum Rational Unified Process Extreme Programming Test-Driven Development

Implemented quality best practices using industry standard quality initiatives and frameworks including:

SEI CMMI ISO 9000 TQM Six Sigma Lean Manufacturing Malcolm Baldridge quality criteria

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EXECUTIVE LEADERSHIP ACCOMPLISHMENTS

and NOTEWORTHY INDUSTRY ACHIEVEMENTS

Volunteer efforts resulted in the coveted honor and rarefied privilege of serving in the following quality management executive leadership roles:

President, American Society for Quality, Northern Virginia Chapter, 2001 -2002; Also Vice President, 2000-2001

Both Board of Directors and Board of Examiners, U. S. Senate Productivity and Quality Award for Virginia, 2001-2003

HQDA Board of Examiners, President’s Quality Award, The Executive Office of the President, W ashington DC, 2001

NGS Panel of Judges, President’s Conference on Performance Excellence, Fort Myer, V A, 07/16/2001

Treasurer, Society for Software Quality, W ashington DC Area Chapter, 2001-2002

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Speaker, QW2000, 13 International Software Quality Week Conference, San Francisco, CA, 06/01/2000

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Speaker, PSTT ’00, 1 Conference on Practical Software Testing Techniques, Minneapolis, MN, 09/20/2000

Speaker, STAREAST, Conference on Software Testing Analysis and Review, Orlando, FL, 05/17/2001

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Speaker, TCS 2001, 18 Testing Computer Software Conference, Bethesda, MD, 06/21/2001

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Keynote Session Moderator, 1 Information Technology Excellence Symposium, Laurel, MD, 02/14/2001

Member, International Institute of Software Testing

Member, Mercury Interactive Capital Area User Group

Member, National Capital Area Software Testing Forum Member, Quality Assurance Association of Maryland

Board of Advisors, RapidSQA, Chelmsford, MA, 2000-01 Member, Washington Rational Testing User Group

Member, The Tower Club, Vienna, VA, 1993-2007

Board of Governors, The Capital Society, 2004-2007

EDUCATION and TRAINING

Completed Scrum Master and Scrum Product Owner coursework at Agile University, 2008-2009

Completed PMI-required PMP certification training at a local PMI Registered Education Provider, 2009 -2010

Numerous automated test tool courses at Mercury, Rational, and Borland/Segue authorized vendor training cent ers

Baccalaureate education at University of Maryland, College Park campus, Computer Science major, 1981 -1985

ENGAGEMENT HISTORY and PROJECT SYNOPSIS

Individual project details (tasks performed, software used, etc.) have been omitted here and collect ively appear on first two pages in summary format

Nortel Government Solutions. Falls Church, VA. 06/07-09/10. 40 months. Project CASE. Tested an immigration

court caseload handling system for the Department of Justice Executive Office for Immigration Review.

AgilQuest. Richmond, VA. 10/06-05/07. 8 months. Project OnBoard. Tested an office space reservation system

(office hoteling) that monitors, tracks, and schedules ava ilable shared offices, workspaces, cubicles, and conference

rooms.

TestPros. Reston, VA. 06/05-08/05. 3 months. Spyware testing. Tested numerous free 3rd party downloads (utilities,

toolbars, games, browser plug-ins, screensavers) for deceptive presence of spyware, adware, browser hijackers,

redirects, and other malware by using behavior-based, non-signature forensic investigative techniques including

sniffing TCP/IP packets, examining Windows registry modifications, using rootkit revealers, and detecting

unauthorized, nefarious, surreptitious transmission of personal and private information back to host servers.

Metron Aviation. Herndon, VA. 05/04-09/06. 29 months. Project ETMS/FMS. Tested an FAA air traffic control

system that monitors, tracks, and schedules aircraft departures and arrival times to facilitate traffic flow and ground

delays.

Freddie Mac. McLean, VA. 04/02-04/04. 24 months. Project Enterprise. Tested www.freddiemac.com/sell website

that allows secondary mortgage servicers to sell packaged loans and contracts to Freddie Mac for servicing and

sourcing.

Verizon. Silver Spring, MD. 02/02-03/02. 2 months. Tested www.verizon.com website to support residential &

business telecom services such as order entry, long distance services, calling features, provisioning, ebilling, trouble

ticketing.

Qwest Communications. Arlington, VA. 11/98-01/02. 39 months. Tested www.qwest.com website to support

broadband commercial and residential telecom services/provisioning such as ATM, frame relay, VPN, web hosting,

ebilling, trouble ticketing.

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ENGAGEMENT HISTORY and PROJECT SYNOPSIS (continued)

EDS. Washington, DC. 11/97-10/98. 12 months. ITP/STARS projects: CLAIMS4, IDENT, ENFORCE. Tested

systems for processing U. S. immigration, naturalization, citizenship, visas, border crossings, and biometric

fingerprinting for the Department of Justice Immigration and Naturalization Service.

LCC International. McLean, VA. 08/97-10/97. 3 months. Project CellCAD. Tested a system for use by wireless

network operators to design, diagnose, simulate, and optimize cellular networks using TDMA, CDMA, PCS, GSM.

IBM. Rockville, MD. 10/96-08/97. 10 months. Tested National Public Radio’s Satellite Operating Support System, a

system for transmitting audio programming to uplink stations and controlling broadcast reception at downlink stations.

Fannie Mae. Washington, DC. 11/94-10/96. 24 months. Projects DARTS, SERFS, and TRAX. Tested systems for

managing and tracking defaulted loan workouts, distressed properties, loss mitigation, and REO property foreclosures.

The Bureau of National Affairs. Washington, DC. 04/94-11/94. 8 months. Project BSP. Tested the conversion of all

of the company’s legacy publication business applications to a client/server platform.

IBM Federal Systems Company. Rockville, MD. 07/93-04/94. 10 months. Project AAS, Advanced Automation

System. Tested the enroute part of the ISSS (Initial Sector Suite System) for the FAA's new air traffic control

system.

Boeing Computer Support Services. Reston, VA. 11/92-07/93. 9 months. Project TMIS-TOMRS. Tested a

system to track the lifespan and usage of onboard components of NASA’s international space station.

IBM Washington Professional Services Group. Rockville, MD. 10/92 -11/92. 2 months. Tested an automotive

customer satisfaction survey system for an IBM client, Sky Alland Corporation.

Planning Research Corporation. Washington, DC. 06/92-10/92. 5 months. Tested a drug enforcement

legislation tracking system for President Bush's Office of National Drug Control Policy.

IBM Services Sector Division. Manassas, VA. 11/91-06/92. 8 months. Project FDP, Financial Delivery Platform.

System testing of a financial data and message delivery system.

IBM Application Solutions Division. Bethesda, MD. 09/91-10/91. 2 months. Tested IBM's NoteSmith/2, a text

editor for the OS/2 platform.

Mobil. Fairfax, VA. 03/91-09/91. 7 months. Tested tax and revenue systems for the Comptroller’s Office at

corporate headquarters.

Oracle Complex Systems Corporation. Arlington, VA. 09/90-02/91. 6 months. Project CAMPS. Tested the

Chemical And Material Properties System for Dow Chemical.

IBM Application Systems Division. Bethesda, MD. 04/89-09/90. 18 months. Tested ESE, an artificial intelligence

development tool for creating customized rule-based expert system applications.

Boeing Computer Services. Vienna, VA. 01/89-04/89. 4 months. Project FTS-2000. Tested the customer services

and equipment order entry subsystem of the FTS-2000 telecommunication project.

Martin Marietta Data Systems. Bethesda, MD. 12/88 -01/89. 2 months. Tested a contract and procurement

tracking system for corporate headquarters.

IBM North-Central Marketing Division. Lansing, MI. 07/88-12/88. 6 months. Tested a 4GL application

generator named The Synergist for an IBM business partner, Gateway Systems Corporation.

Navy Military Personnel Command. Arlington, VA and Patuxent Naval Air Station, Lexington Park, MD.

04/88-07/88. 4 months. Tested a cost accounting and general ledger system.

IBM Application Systems Division. Bethesda, MD. 09/87-04/88. 8 months. Project DisplayGraphics. Tested a

PC all-in-one product for word processing, spreadsheet, and business presentation.

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