Technician Service Representative

Michael Wallace A+ N+

*** ****** **** ***** **** 803-***-****

Columbia, SC 29229 Mobile 803-***-****

*************@*****.***

Objective To obtain a network position that utilizes my experience in installation, design,

administration, configuration and troubleshooting of LAN/WAN infrastructure networks

and takes advantage of my familiarity with security devices.

Experience 10-2010/Present Westinghouse Nuclear Columbia, SC

Network Engineer

Duties Included

• Oversee software and network security

• Manages multiple remote WAN network sites

• Designed, implemented and supported data networks within large

campus/manufacturing environments (All Cisco environment)

• Conducted IT risk assessments, security audits, penetration testing and

incident response

• Provided project management and team leadership on a wide variety of

IT projects

• Provided leadership and business unit representation on corporate-wide

IT committees and workgroups

• Prepared and conducted end-user training for a variety of IT related

topics (Security, Windows XP, Wireless)

• Coordinated with application development team to implement and

support business applications

• Coordinated with IS Security team to implement and support security

devices (ex. Cisco PIX Firewall, Intrusion Protection System)

• Provided troubleshooting and resolution of LAN/WAN traffic and

connectivity issues

• Provide Helpdesk and 2nd-3rd level technical support

03-2005/10-2010 Westinghouse Nuclear Columbia, SC

MS Technician B

Duties Included

• Maintain AS400 System

• Website Administration

• Printer Coordination and Administration

• Provide Helpdesk and 2nd-3rd level technical support

• Configure laptops and desktops for new and existing users including

installation of printers

• Some network configuration

10-2004/01-2005 Horizon Blue Cross Blue Shield Newark,

NJ

Deployment Technician

Duties Included

• Configure laptops and desktops for new and existing users including

installation of printers

• Provide application and hardware support

• Upgraded Windows 2000 and Windows XP

05-2004/10-2004 Qualxserv Lakewood, NJ

Field Service Representative

Duties Included

• Performing deployment and maintenance services for computer hardware

on Dell, Apple, and IBM PC’s

• Installing Hardware and Software provided PC or Servers

10-2001/10-2003 International Business Machines (IBM) Cranford, NJ

System Service Representative

Performed diverse duties on several accounts including:

• Cendent, Parsippany, NJ, Desktop Support Technician

Configure laptops and desktops for new and existing users including

installation of printers

Support 500+ remote users

Provided application and hardware support on a campus of 2400+

end users

Mainframe support

Analyzing and implement software patches or hardware changes to

fix network deficiencies

• American Re-Insurance, Princeton, NJ, Desktop Support Technician

Upgraded Windows NT to Windows 2000 across various branches of

the company

Performed QA testing

Education 08-2011/07-2009 Devry University Online

Bachelor of Technical Management

09-2000/09-2001 Brick Computer Science Institute Brick, NJ

Technical Certifications

03/2001 A+ Certified

12/2006 N+ Certified

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