Customer Service Executive Staff

Charise Brody

**** **** ******, *** **. Brooklyn, NY 11233 646-***-**** *******.*****@*****.***

Building Information System Coordinator/Supervisor

Proactive ● proven analytical abilities ● problem solver ●

Experienced, creative, results oriented professional with 20 years of experience

Highlights of Qualifications

• Skilled leader with proven success managing financials over $1 million in business for agency weekly

• Budget and cashflow optimization

• Quality efficient customer service ethics

• Exceptional organizational and communication skills and proven ability to multitask

Experience

NYC Department of Buildings New York, NY

Building Information Systems (BIS) Coordinator 2008 – 2012

• Supervised the daily operation of all the units in the Borough Office

• Reconciled lock boxes containing cash/checks and credit cards from staff on an hourly basis

• Ran ACRAF and preparing bank deposits daily to submit to the bank

• Solution oriented strategies by communicating potential issues to the Borough Executive Staff

• Strategic decision making when assisting in the development of detailing new permit process procedures

• Researched and reviewed computer generated problems and mediated with the BIS support team (I.T.) to resolve issues

• Interfaced to facilitate issue resolutions

• Analyzed, troubleshooted and problem solved BIS issues with customers

• Strong oral and written communication skills when responding to inquiries via email, phone or in writing

• Preparing memos and other documents in an informative, well written, concise and timely manner

Permit/Cashiers Unit Supervisor 1998 – 2008

• Demonstrated leadership of 20 clericals, interceding on the staff’s behalf to handle difficult customer inquiries

• Implemented borough program goals as interpreted by the Executive Staff. Articulating these goals to staff and ensuring that staff adheres to these goals.

• Identified staffing needs and evaluated unit’s work progress by generating Q-Matic statistical reports to review and monitor the workflow of the staff

• Used analytical and written communication skills when preparing staff performance evaluations

Computer Skills

Microsoft office ● Excel ●Access ●PowerPoint ● Outlook

Education

Metropolitan College of New York, BA, Business Administration NY, NY 2010

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