Customer Service Manager
Resume:
Thomas F Donofrio II
Dallas, TX 75287
**********@*****.***
Areas of Expertise
Customer Service Customer Satisfaction Order Fulfillment
Production & Distribution Enhancement Proficient in Microsoft
Cost Reduction Strategies Sales & Margin Improvement applications
Teambuilding & Training Scheduling and workflow
mgmt.
Professional Experience
Forney Corporation – Carrollton, TX (through Professional Placement Solutions) 8/12 to Present
Aftermarket Sales CSR/Applications Specialist
As an Aftermarket Customer Service Representative I provide sales and support to existing worldwide customers
requiring in depth product knowledge of our various combustion components serving the electric utilities, chemical
processing, pulp/paper and cement industries. Using our ERP system I assist customers in selecting, ordering,
processing and follow up on delivery of all products ordered.
In addition to aftermarket sales I assist our Proposal Manager in providing proposals from $10K to $5M. I work with
our engineering department to qualify, draft, estimate and review proposals for new or upgrading installations of
Forney combustion products worldwide.
3/9
Acclivus Corporation Dallas, TX 3/91 to 11/11
Customer Service Manager, 10/07 t0 11/11
Production/Distribution Asst. Manager, 4/98 to 11/11
Promoted to Customer Service Manager to build and maintain long lasting customer relations through the initial order request to
providing follow up of product delivery. Provide an enhanced customer experience to ultimately enable positive customer results. As
Production/Distribution Assistant Manager duties included working closely with various managers to schedule inventory levels and
JIT production to manage a cost effective flow of material throughout the manufacturing process. Used ERP system to maintain
product BOM, order entry/status and inventory control. Trained and supervised production team members in policies, procedures
and inventory control while providing a safe working environment.
Andrew Corporation Richardson, TX 3/88 to 11/91
Group Leader, 3/89 to 11/91
Electro Mechanical assembly, 3/88 to 3/89
As Group leader assembled & supervised production team in the production & testing of network communications equipment
assembled by blueprints & schematics. Planned and coordinated with management & shipping departments the production
schedule and status to assure customer material was produced, quality control checked and scheduled for shipment to satisfy
customer delivery date requirements while controlling the level of backorders.
Military Experience – US Air Force
Auburn University Auburn, AL
Earned 24 credits; concentration in business studies
Richland College Dallas, TX
Earned 18 credits; concentration in business studies
Training: Completed numerous courses and seminars in customer service, sales and service strategies, inventory control and time
management.
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