Customer Service Human Resources
Resume:
DEBRA L. IBELING
LAKE DALLAS, TX 75065
*********@*****.***
CAREER OBJECTIVE
To obtain a challenging position with advancement opportunities that will enable me to use my experiences in Human Resources,
Benefits Administration, Office Management and Human Services to the advantage of my employer.
SUMMARY OF QUALIFICATIONS
Computer literate. Strong analytical and problem solving skills. Excellent verbal and written communications. Superior customer
services skills and employee relations experience. Outstanding time management and organizational skills. Great Customer service
WORK HISTORY/EXPERIENCE
Executive Assistant Prime Deli Corporation Lewisville, TX 08/07/11-Current
Responsible for generating VTS/7-11 reports and compiling sales, production and financial totals into Excel and Lotus spreadsheets
necessary for the President to complete his monthly and annual financials. Responsible for tracking and adjusting shorted invoices to
reflect product that was not shipped and/or produced. Completed (2) weekly cycles of payroll with PayChex and Paylocity.
Human Resources/Benefits Administrator M1 Support Services Denton, TX 06/27/07-03/06/09
New hire processing, documentation management, benefit plan materials/enrollments directly with provider, premium deductions,
Deltek program, Recruiting for difficult positions, New Hire Reporting, drug testing, vacation accruals, payroll, wage garnishments,
OSHA logging/reporting, travel arrangements, office supply management, worker’s compensation claims, recruiting/hiring,
timesheets, union and non-union contracts, Fringe benefits, Wage and Hour, JTR rates, maintain personnel files, STD/LTD claims,
Flex Spending Accounts, other administrative duties
Property Manager Valley Forge Apartments Coralville, IA 10/15/02-03/20/05
Oversee daily business operations, office management and facility maintenance of 120-unit apartment complex within a college
community. Process rental applications, verifications, criminal histories and credit reports. Create/execute all leasing contracts and
addendums. Evaluate damage to vacant units and charge accordingly. Process all AP/AR, purchase orders, expense reports and petty
cash. ADP Payroll, benefits administration, safety meetings, recruiting, new hire processing and training. Initiate judgment filings and
represent company in small claims/eviction hearings. Evaluate short/long term repairs, preventative maintenance and capital
improvements. Solicit bids, analyze and prepare annual operating budget proposal for executive approval. Swimming pool
treatments. Customer service. Security.
Sr. Office Administrator LB&B Associates Des Moines, IA 01/05/98-09/24/02
Employee benefits administration, Oversee daily office operations of Federal Government Performance contract. Secretarial,
administrative and procedural support to division manager, site supervisors and (12) site locations throughout (10) Iowa cities.
Employee payroll, New hire recruiting and processing. Employee Recruiting, Process all invoices, petty cash and reimbursable
expenses. Human resources document administration. Federal security clearances and building access badges. Ensure contractual
compliance, proper job classifications and Wage and Hour mandated increases. Submit monthly operational and inspection reports.
Solicit, negotiate and execute serviced contracts. Customer service. Administrative/reception support to GSA.
Application Specialist City of Des Moines Housing Authority Des Moines, IA 06/06/94-12/29/97
Accept and process annual average of 1,600 Section 8 housing applications. Determine client eligibility via police reports, financial,
employment and INS verifications. Prepare and submit monthly administrative statistical reports. Research, outline exhibits and
represent agency in appeal hearings with administrative law judge. Ensure enforcement of HUD Rules and Regulations and Housing
Authority’s Administrative Plan. Conduct public seminar presentations to large audiences. Creator of implemented application
process. Maintain dBase files. In depth knowledge of human services assistance agencies, Civil Rights, Fair Housing and the
American’s with Disabilities Act. Familiar with Section 42 Tax Credit program. Interpreting and administering program policies.
OTHER RESPONSIBILITIES AND EXPERIENCE
Manage cooperative marketing fund’s annual budget, purchasing and selection of promotional inventory. Coordinate and represent
corporation in public exhibitions/conventions. Research and resolve customer complaints and loss compensation settlements.
Promotional director, Standard operating procedures. Administered internal audit identifying $73,000 in excessive charges with
recovery results exceeding $53,000. HOA’s.. Project coordination, WIC, Collections. Hospital switchboard, Watts lines, Code Phone
and Emergency Response operator. Patient information. On-line business owner/Sales, Customer relations.
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