Senior Analyst

Francis David Murdock

MANAGEMENT / BUSINESS ANALYSIS / OPERATIONAL ANALYSIS

Summary: Proven Business and Systems Analysis for 15+ years

• Managed, hired and trained BA and QA Staff

• Principle manager for standardizing Process and Procedure for all parts of the SDLC

• Principle manager for document standards and management versioning on SharePoint

• Business analyst on the team charged with the business’ resiliency and continuity including

disaster recovery model and implementation, redundancies and failover, gap analysis, purveyor

lists, and uninterrupted power systems (UPS)

• Set standards for SLA for each node of the SDLC reported through DevTrack Tracking system

and managed communication to subsequent Supervisors, Managers, and Administration.

• Expert communicator and relationship builder with outside clients as well as all level of

corporate executives.

• Sr. analyst for requirements and strategy of implementing Meaningful Use standards of

electronic record keeping for the state of Michigan, Health and Welfare Department.

• Project Management and lead systems analyst for Kaiser Permanente Hospital services during

re-engineering including Inpatient, Outpatient, Call Center Clinical Assessment, Claims,

Funding Sources, Accounts Receivable, and Accounts Payable and Discharge taking into

consideration all funding sources including Grants, Medicare, Medicaid, Private Insurance and

Self-Pay.

• Manager and principle analyst for re-engineering focusing on how the use of technology

effectively improve customer service, insurance and annuity sales and financial determinations

based on insurability and amortization.

• Principle Business Analyst for projects related to Becket & Lee, Naviant, IBM and AEGON.

Originating methodology from BABOK for projects. Utilizing my mastery of certain techniques

including Illustration, SQL, Elicitation, Public Speaking and leadership.

• Principle analyst for change management with responsibilities to determine change horizons,

affected modules and necessary communication. Implemented proactive communications to

accommodate resources (Train Tech, Train Business and Update Use Cases for UA)

• Collection, documentation and categorization of knowledge base as a product of issue

resolution and ongoing implementation efforts in coordination with help desk, research and

development.

• Design and publication of quick tip guides for users as determined by the propensity of the user

issues over time.( Examples: How to reset your password, Desk top resolution settings,

Opening up a ticket for an issue)

• Process Modeling and GAP analysis.

• Illustrated, documented business/system requirements and implemented dynamic SOA

environments.

Technical Skills:

MSSQL Script and Analysis

Visio SME (System analysis and structure, Process Architecture and decomposition, Use Cases)

ITIL BABOK MS Project

MS Excel MSWord Disaster Recover

Francis David Murdock

MS PowerPoint TechExcel Tracking, Resolution and Reporting

Data analysis for data conversion design SQL Database Configuration

Process architecture agile methodology TFS versions control

SharePoint (User for document Integrity Solutions)

Education:

Villanova University – 2 yrs. – Psychology

Bloomsburg University – 1 yr. – Political Science

Computer Learning Center – 2 yrs. – Client Server Programming

PROFESSIONAL EXPERIENCE:

Philadelphia Insurance Company, Bala Cynwyd, Pennsylvania

Specializing in marketing niche property and casualty products as well as surety bonds.

Sr. Business Analyst/Implementation Consultant (12/2012- 04/2013)

My primary purpose was to gather requirements, requirement documentation and liaison between the

inside and outside clients and Philadelphia Ins. The project I was assigned focused on automatic billing

and state compliance as it applies to Opting Out and Opting In.

Core Solutions, Inc., Wayne, Pa

Specializing in design and development of enterprise software with a focus on state health care

management, and implementing meaningful use standards.

Sr. Business Analyst/Implementation Consultant (06/2012- 09/2012)

My primary purpose was to gather requirements, requirement documentation and liaison between the

physicians, record keepers and Core Solutions.

Green Valley Academy, Pennsylvania

Specializing in the education of special needs student, it emphasizes self-worth, personal awareness,

community, service and curriculum for graduation.

Business Analyst and sat on the Board of Directors (11/2010- 11/2011)

I was principally responsible for analysis and review of the business process and creating a plan for

sustainability.

BECKET & LEE, LLP, Malvern, Pennsylvania

Specializing in legal and administrative management of bankrupt accounts, the firm uses a technology-

driven approach to resolving legal issues for corporate entities specific to bankruptcy.

Sr. Business Analyst/Quality Assurance Manager (06/2001- 06/2012)

In cooperation with Project Managers, SME(s) and project team, we consistently delivered versions of

proprietary software and were responsible for product configurations. I set goals and managed

business analysis, discovery and writing requirements. Translated Requirements for development and

managed the QA staff while maintaining the ongoing evolution of use cases and business analysis.

NAVIANT, INC., Newtown Square, Pennsylvania -- 01/2000 - 01/2001

A .COM Marketer, analyzing demographics to discover the propensity of sales over the internet

Francis David Murdock

Senior Business/Systems Analyst

Senior Business Analyst

Lead a team of BA’s with statistical analysis for realizing product placement and market reaction to

internet advertisement. Used results to create focused marketing events for specific target markets. I

set goals and objectives and managed the BA staff for ongoing and evolution of Business and System

Requirements.

IBM (GLOBAL CONSULTANT), Raleigh-Durham, North Carolina -- 08/1997 - 04/2000

Computer / IT Services, specializing in global business solutions in a diverse scope of industries

Senior Business Analyst/ Site QA Manager

A re-engineering effort for Kaiser Permanente health care systems coming up on Y2K, effort included all

facets of the health care business including inpatient, outpatient, claims, units of service with associated

costs, funding sources, eligibility and discharge.

AEGON (formerly Providian and National Liberty Corporations), Malvern, Pennsylvania

AEGON is a Global corporation that specializes in marketing supplemental life and health insurance.

Business Analyst/Customer Manager (08/1989 – 08/1997)

I managed the analysis, documentation and implementation of application and system changes. I

managed the process modeling for the re-engineering of our systems. Initiated and Implemented

changes to the SDLC and ITIL.

Core Competencies:

Business Analysis Process Improvement Bus /Sys. Requirements.

Documentation Management Process Modeling SDLC Implementation

Project Management Risk Management Compliance (HIPPA, PCI & Insurance)

Change Management Incident Management BABOK

IS Strategy Technical Support Quality Use Case

Needs Assessment Policy Development Consulting Public Speaking

Workforce Planning Motivation Training Conflict Resolution Consensus Building

Mentoring Negotiations

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