Customer Service Sales
Resume:
James Brian Cullop
Roanoke, Virginia 24018
******@*******.***
Experience
Through teamwork, being flexible, detail oriented, and extremely self
motivated. I have proven ability to build trust and rapport with customers,
co- workers, and superiors. Extensive knowledge of and experience with
optical transport site installation and testing procedures. 14 years of
experience inside plant installation, termination, and testing of CAT5e,
CAT6, Multipair, COAX, and Fiber. 6 years of outside plant experience.
Experience with Motorola and Cisco AXPs, and AirMagnet Surveys. Working
knowledge of T-1/T-3 connections. Software experience with MS Excel, Word,
Outlook, Access, Windows. Sales and installation of PBX and Key Systems,
manufactures include Nortel, Avaya, NEC, Vodavi, Panasonic, Comdial,
Lucent, and Vertical. 14 years of supervisory and management experience in
the civilian sector.
Work History
Project Coordinator (WalMart)
11/2009-Present, NCI Inc. Buford, GA
Solve technical and/or business problems with relevant technologies.
Schedule the work of IT professionals, while handling customer service
enquiries, Provide telecommunication support. Monitor the progression of
renovations, remodeling, and new store projects. Prepare technical design
documents and technical specifications. Develop, test, and implement
approved designs. Manage a group of IT professionals. Serve as technical
mentor to group members and/or others in the department who are less
experienced in the technologies. Develop, implement and revise telecom
projects for WalMart/Sam's Club. Liaison between Senior Management and
Project Team so that both are aligned toward the same thought process.
Lead Technician
6/2008 - 8/2009, A&E Technologies Inc. Richmond, VA
Managed teams of Technicians to ensure timely out come of projects.
Responsible for numerous multi-million dollar projects. Installed various
cable twisted pair, coax, power limited tray cable, stranded cable, solid
conductor low voltage cable, single mode fiber optical cable and multi mode
fiber optical cable. Cable installation includes: placement, termination,
testing, labeling and documentation. Possess working knowledge of
ANSI/TIA/EIA cabling standards and National Electric Codes, and BiCSi
standards.
Understands, adheres to, and promotes Environmental, Health and Safety
policies.
Conducted job site surveys (including visual inspections, problem
identification, etc.).
Reported any project scope changes, issues, or concerns to assigned
contacts.
Lead Technician
4/2006 - 5/2008, Southern Wiring LLC, State of VA
Managed and lead a team of technicians throughout Virginia. Installing
data, voice, fiber, and coax for Virginia State Prison System. This was a
turnkey operation responsible for termination, and testing of all phases of
delivery. Interfaced with owners and general contractors on all job sites
to ensure a timely outcome.
Sales Engineer/Operations
1/2004 - 4/2006, Service Communications, Radford, VA
Consulted with clients to analyze, design, and install voice network and
system solutions, utilizing PBX, Key Systems, Dedicated Line and other
system-related technologies. Provided technical advice to Sales Department
to improve sales of system solutions products. Installed, Maintained and
Troubleshot current phone system on client's sites to make sure that the
system functioned properly. Documentation Management that is to create any
cost sheets, technical document and Network Diagrams. Vendors Included
Comdial, Vertical, NEC, Vodavi, Nortel, and Lucent.
Operations
3/2003 - 1/2004, Bright-Bridge Communications, Roanoke, VA
Responsible for product development, installation and maintenance of
wireless technologies, and network engineering. Overseeing network
operations and installation of services for Southwest Virginia. In depth
contruction of network, and VoIP applications for wireless broadband
providers. Administered Network security policies. Installed, maintained,
and repaired Key systems. Vendors included Panasonic, Avaya, Vodavi, and
Nortel.
Lead Operations Technician
12/2001 - 10/2002, Adelphia Business Solutions, Roanoke, Virginia
Responsible for directing the day-to-day technical operations and building
entry at end-user locations and implementation of operational policies and
procedures through the city technicians. Interfaced with the city
Operations Manager, General Manager, building owners/managers, customers,
contractors, partners and company personnel. Took part in design solutions
of outside plant and SONET rings. Basic supervision of city operations with
responsibility for daily assignments, training and technicians continued
development.
Operations/Site Team Leader
7/2000 - 12/2001, Nortel Networks, Southeast Region, USA
Primary responsibility for the Southeast Qwest, Level3 and Cable and
Wireless Accounts. During installation, worked directly with customer
transport engineers to solve installation issues on site. Edited
engineering data packages to show as built installations. Performed System
Lineup and Testing on OC192, OC-48, OPTera LH, DX, REGEN, MOR, MOR Plus,
Metro 3500 and Metro 5200 systems. Extensive live traffic work experience
on optical systems such as traffic rolls to new locations and inserting new
systems into existing network. Supervised work groups of 3 to 15.
Cable Splicing Tech
6/1998 - 11/1999, Bell Atlantic, Lynchburg, VA
Performed splicing operations in connection with installation,
rearrangement and repair of outside and inside plant facilities. Performed
advanced hardware and advanced functional testing in a new build
environment on multiple products. Read and interpreted engineering plans
and interacted with engineering group. Performed power verification on
multiple product types. Executed all physical and mechanical installations
as required. Provided basic troubleshooting at site. Executed comprehensive
(hardware and functional) test plans. Worked outdoors in all weather
conditions. Required minimal supervision.
U. S. Army
7/1987 - 5/1996
Education/Certifications
3/1990 - 10/1992, University of Maryland, Wiesbaden, GE
Associate Degree
OSHA 30
Nortel Networks Training Center, Raleigh, North Carolina
Certified, Basic Installation Course for Optical. Certified, Access node
Testing Course. Certified OPTera products. Certified, Site Team Leader
Course.
Bell Atlantic, Charleston, West Virginia, Certified, Copper and Fiber
Splicing Course. Certified, Pole Climbing School. Certified, Installation
and Maintenance Course.
United States Army Schools, Certified, Primary Leadership and Development
Course. Certified, Basic Noncommissioned Officers Course. Graduate of Air
Assault School, Airborne School, and Sniper School.
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