Customer Service Administrative Assistant

CHRISTINE WILLIAMS

*** ****** *******, *********, **, 21804/ *************@*****.***/ 443-***-****

QUALIFICATIONS:

I am an accomplished professional with over 12 years of administrative experience. I have experience and knowledge

in reporting to CEO’s and other top executives performing a variety of clerical and organizational tasks. I am proficient

in customer service, representation in negotiating with vendors, buying supplies, managing stock rooms, corporate

libraries and gathering data from various sources to compile reports and keep up with organizational trends and

markets. I am extremely skilled in using MS Outlook, Office, Word, Excel, Power Point, Access and Outlook. I type

65 words per minute.

PROFESSIONAL EXEPERIENCE:

ESTILLO FINE SHOES Administrative Assistant 6/2009 - Present

1) Provided high level administrative support for a chain of shoe stores and their top executives.

2) Handled complex responsibilities, such as reviewing incoming documents, conducting research, preparing reports

and arranging meetings among vendors and company executives.

3) Maintained paper and electronic filing systems for records and messages, routed and distributed incoming mail

and emails.

4) Answered routine questions about products via letters, emails, and telephone inquiries, striving for if any

consumer complaint resolutions.

5) Excelled with in a service orientated company demonstrating a talent for communicating effectively with

consumers of diverse backgrounds. Operated fax machines, video conferencing and phone systems, and other

office equipment.

6) Supervised other clerical staff.

NYC Dept. of Transportation, Payroll Clerk Supervisor 1/2003 - 5/2009

1) Responsible for entering payroll/ personnel information into a computerized system to preserve accuracy of

recorded employee hours.

2) Collected wages, time worked request for advances, recorded all payroll tax information, settle deductions/

insurance policy cost.

3) Corrected all pay roll issues, used excel on a frequent basis for data forms.

4) Resolved payroll discrepancies by collecting and analyzing information, kept documents of retirement payments,

non-taxable income earnings, maternity, vacation and sick leave.

B.V.S.J,Inc., Program Director, Service Coordinator, Grant Writer 1/1994 - 12/1999

1) Progressed through a series of promotions, culminating in responsibility for the development and coordination of

two HIV/ AIDS related programs. This included working with the homeless population, incarcerated, and veteran

populations. I supervised a staff of 14 case managers, group facilitators and direct care staff. Developed and

maintained community program alliances with state and federal agencies as well. These agencies offered

interaction with organizational policies of Juvenile Justice, The Board of Education, Youth Services, Dept. of

Homeless, Dept. of Mental Health and Hygiene.

EDUCATION: Graduated with a Bachelors of Science in Forensic Psychology in 1996.

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