Customer Service Engineer

**** ** ****

Marietta, Tx. *****

Phone 903-***-****

E-mail *******@*****.***

Alton Smoak

OBJECTIVE

Seeking a position in Project Management, Field Engineering and Maintenance Management. Where I can utilize my leadership abilities, extensive knowledge of gas turbine systems and equipment, serving as a team player In a challenging environment.

Summary of Skills

Work experience

Alton Smoak has over 15 years in the power industry as a site manager and technical adviser/field engineer for OEM and power service companies, working worldwide. The majority of this work has been in execution of projects, providing feedback to engineering and management teams, targeting improved future outage execution. Having a US Military background with both training and management skills, this has resulted in quality improvements and shorter outage times, yielding substantial cost savings for both the client and contractor alike.

Recent responsibilities have included the successful coordination, planning and execution of outages in several major overhauls, both in local and international power plants.

2010-2013 PIC Group Inc. Marietta Ga. 30067

Senior Field Engineer

• Assisting customers during gas turbine, steam turbine, generator inspections and repairs. Providing customer service, project management, trouble-shooting, technical-reviews and planning and scheduling. Effectively directing the client‘s maintenance and technical support staff in safely erecting and maintaining gas turbine engines including all mechanical support equipment.

• Job tasks included bidding & preparing schedules for outages, developing change orders for extra work, BOP and modifications. Directing and providing supervision to complete schedules on time, exceeding quality requirements. Preparing tooling and shipping parts, while managing craft labor for outages etc. Manage the interface with customers to prepare, better serve and execute work awarded. Overseeing and directing all measurements and alignments on gas turbines, steam turbines and generators. Supervise TAs, technicians, foremen, blade technicians, millwrights, welders, pipe fitters, etc. Able to make technical decisions. And interpolate technical drawings relating to gas turbines.

2001 - 2010 ALSTOM Power Midlothian, Va. 23112

Lead TFA

• Assisting customers during gas turbine, steam turbine and generator inspections and repairs. Customer service, trouble-shooting, technical questions and planning. Effectively directing the maintenance and technical support staff of both contractors and customers in safely erecting and maintaining gas turbine engines which includes all mechanical supporting equipment.

• Made necessary changes to ensure budget, schedule and quality of work were met or exceeded.

• Site Manager on GT24/26 major outages and complete power train; coordinated resources, personnel and customer interfaces. Produced daily reports and schedule updates for clients and management.

• Steam turbine shift lead for major inspections on large utility turbine.

• Job Tasks included overseeing and directing all dis-assembly and reassembly. Overseeing all heavy lifts. Overseeing and directing all measurements and alignments on gas turbines, steam turbines and generators. Supervise TFAs, technicians, foremen, blade technicians, millwrights, and welders, pipe fitters, etc. Able to make technical decisions. Understand technical drawings relating to gas turbines. Effectively communicated with customers, contractors and vendors. Experience on GT24AB, GT24B, GT 24B2, GT 24B2.1

2000 - 2001 TIC Steamboat Springs, Co.

General Foreman

• General Foreman on ALSTOM Gas Turbines GT24 new construction set-up and installation of major components on turbines resolving generator trouble-shooting start up issues.

• General Foreman over mechanical installation on new construction for cement plant raw mill to finish mill operations. Oversaw the installation and alignment of ID fans, conveyers, bucket elevators, structural fabrication and holding bins.

2000 - 2000 Lexicon Corporation.

Foreman

• Foreman on new construction of steel mill installation and alignment of all major parts, motors, roller mills and gearbox sole plates.

• Foreman on GT24 outages for on site completion and a major facility overhaul. Dis-assembly and reassembly of turbines with repair or replacement of major components

1998 - 2000 National Mechanics Group LLC. Avinger TX.

Owner

• Co-owner of a mechanical service company, installed major components of a methane gas recovery plant, compressors, scrubbers and additional ancillary equipment.

1985 - 1998 United States Army

Staff Sergeant

• United States Army Paratrooper – Black Hat Instructor Retired.

• Stationed in various global locations, trained and lead multiple infantry units.

• Possess Secret Clearance

Education

2001-2010 ALSTOM Training center

• Field Engineer training on GT24

• Assessment Engineer training

• Project Management training

• Leadership training

• Problem solving

• Bearing Piping and Alignment

• GT24 Certification

• First Aid CPR Training

• Swedge lock Training

• KKS Training

• NDE Training

• Team Development

• GEMS/EHS

• Optical Alignment

• Steam Turbine Basic Course

• Bearing Design and Inspections

• Piping and Tubing

• Time Management Training

• OSHA Safety

• Defensive Driving

1998 North East Texas community college

General Studies and Police Certification

• Volunteer Police officer and Chief of Police 1999-2005

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