Customer Service High School

Anna M. Hummel

Lancaster, Ohio

614-***-****

************@*****.***

Objective

Acquire a challenging position where I can utilize my customer service skills and contribute to the success of the company.

Experience

07/09-12/11 Virtual Customer Service Agent Physicians First Home

Answer incoming calls/email, respond to chat, schedule appointments, take messages, and page/call doctors

06/05-11/09 Receptionist Headliners Again Salon Greenville, Ohio

Greet customers, schedule appointments, Manage salon retail products

02/06-08/08 Virtual Independent Contractor West Work at Home Home

Answer inbound customer calls/email/work tickets, answer chat, place orders, and provide account information. Worked on several different accounts simultaneously.

05/99-02/00 Assembly Technician Lucent Technologies Columbus, Ohio

Assemble, wire, and inspect cellular communications equipment. Worked in a manufacturing environment.

Education

2000 Microsoft office and internet classes provided by Lucent Technologies

1994 Manicurist Certification, Carousel Beauty College

1994 High School Diploma, Greenville High School

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