ANNMARIE PHILIP Johns Creek, GA ***** 678-***-****
**************@*****.***
EXECUTIVE SUMMARY: Project Manager with proven expertise in managing
projects, implementations, client relationships, and product integration;
Talented individual with a passion for delivering strong results and
producing exceptional customer experience; also works well under pressure
in fast-paced time sensitive environments. Customer focused individual who
utilizes a proactive approach in team building, problem solving and
implementing process improvements, known for managing projects from
initiation through execution and completion. Proven experience working with
all levels of management and staff, PMO, cross-geography teams also with
serving diverse industries;
AREAS OF EXPERTISE:
Leadership Project Planning Process
Improvement Communicating Managing/Directing
CAREER OVERVIEW:
FIRST DATA - Atlanta, GA
Project Manager - Contractor
2012 - 2013
Drove complex, high priority projects and component phases of larger
programs; Handled tasks and work streams including development and
refining the project plan; Utilized project management methodologies in
order to drive results.
. Facilitated and managed ecommerce projects, including stakeholder
communications, client and team expectations
. Conducted end to end testing and Beta Tests in order to validate new
functionality on all credit card processing platforms
. Created, managed and drove all Project Management artifacts within a
PMO environment: Schedule, Scope Change, Risk, Issue Management
. Interacted regularly with cross functional teams, scheduled all
related meetings for projects and programs to ensure that all are well
informed of changes and overall adherence to the project timelines
. Tracked metrics, deliverables and milestones, proactively communicated
status updates to Program Directors
. Served as the key liaison with IT groups, Product Management,
Operations and external teams including Providers, Publishers, Key
Account Executives
. Developed, coordinated and executed implementation and conversion
project plans
. Ensured that all Operations Teams are trained and aware of new
functionalities for new e-coupon solution
. Gathered client requirements for software development to support
client implementations and conversions
. Managed virtual project teams from various geographic locations and
cultures
REDPRAIRIE - Alpharetta, GA
Senior Marketing Project Manager - Contractor
2012 -2012
Coordinated with Marketing, Program Management and Business Development
using analytical and project skills on all related Sales and Marketing
Product initiatives;
. Initiated and managed all marketing activities including promotion of
new product strategy at events
. Assured implementation of marketing event project plan from initial
planning to completion
. Prepared project communication including creating dashboards for
weekly stakeholder meetings
. Facilitated deployment of defined budget with tracking and
accountability of expenses
. Identified success metrics, goals and marketing messages with sales
leadership
. Addressed issues and risks with stakeholders; documented and
communicated action plans
UCB, INC. - Smyrna, GA
Project Operations Manager
2007 - 2011
Managed the Promotional Materials Collateral Print Production Life Cycle
for over 500 Marketing and Sales pieces for use by the Sales Force,
ensured that the Compliance and Regulatory requirements were met,
monitored the process and suggested adjustments. Key project team member
on the Marketing team working on the launch of new drugs to market;
. Functioned as the lead resource on all marketing projects including
bringing drugs to market and sales force pilot programs
. Developed and implemented a process which created accountability,
improved effective communication and introduced cross-functional
collaboration
. Prepared project evaluations, documented and presented best practices
to the marketing team and sales leadership; made recommendations for
upcoming programs
. Managed the marketing events project budget of $1.5M for all related
programs
. Adhered to "Smarter Ways" concept; reduced costs by 40% of budget on
vendor/agency involvement
. Tracked deliverables and timelines against the new drug to market
project plan
. Ensured compliance with FDA labeling by tracking the filing dates,
communicated to the Sales Force, reported on non-compliant issues to
Legal department
. Established minimum inventory levels; standardized shipping methods
which resulted in an annual cost savings of over $500K
. Supported the business by ensuring that all teams were aware and
trained on all aspects of the new drug launch
. Coordinated with Sales Leadership, Medical Teams, Compliance and
Regulatory teams on the status of the launch
. Reduced staffing costs by $2,400 by utilizing available personnel
within the company
. Participated in the implementation of tracking reports for Grants and
Sponsorships; improved budget planning
PREMIER RESORT MANAGEMENT GROUP - Duluth, GA
Marketing Consultant (temporary part-time position)
2007- 2007
Performed duties relating to coordinating and marketing the loyalty guest
program and seasonal promotions, including management of project
timelines, project budgets and quality requirements
. Implementation of loyalty guest program resulted in 55% increase in
revenue surpassing the 1st quarter forecast
. Worked with Internet administrator on company web site; internal
process which resulted in $175K in savings
. Organized and created a standard copy for brochure inclusions with
Marketing Partners resulting in unified message
. Provided recommendations to the client on the implementation of new
programs into workflow and process; designed training for each program
and trained staff accordingly
. Monitored the RFP process, researched cost savings, presented findings
to upper management which assisted in making informed decisions
DWP TECHNOLOGIES - Newark, NJ
Project Manager - Remote Consultant Assignment
2006 -2007
Managed all aspects of internal IT projects, including vendor management,
budgets, and resources. Recruited and managed staffing plan. Audited
vendor invoices to document erroneous charges and secure company credit.
. Assisted in the implementation of sales strategies which resulted in a
projected revenue of $1.5 million
. Liaised with management on the analysis and development of the
required training materials
. Realigned duties of internal resources saving the company 30% of
planned budget
. Proactively communicated the progress of the project to senior
leadership
. Ensured that all legal documents and handbooks were signed off,
obtained appropriate approvals; resulting in expedited start dates on
projects
. Maintained the budget for each individual IT project, measured against
project plan, created project reports
THE NEW YORK BOTANICAL GARDEN - Bronx, NY
Manager of Marketing Group Events
2000 -2006
Developed and coordinated all marketing communications, promotional group
programs, collateral materials and website for the Group Department.
Executed and marketed external and internal Garden events
. Implemented strategic marketing campaigns, without exceeding budget
guidelines for each individual event exhibition
. Increased group visitation to the Garden by 13% by creating additional
educational programs
. Exceeded revenue objectives of $52,000 on the famed Chihuly glass
exhibit by creating targeted materials
. Reduced turnover in the group department by 30% by reorganizing and re-
aligning duties
. Saved the department over 25% by creating new collateral printing
schedules
. Developed relationships with other non-profit institutions, created
list exchange program and combined marketing opportunities
. Supervised, trained and coordinated a staff of 25, plus over 50
volunteers
. Oversaw and managed the group department budget of $550,000
. Implemented new tracking system in order to conduct detailed analysis
of clientele and the market
SRS WORLDHOTELS - New York, NY
Group Marketing / Sales Manager
1997 -2000
Worked with hotels worldwide in negotiating room rates and securing group
business, planned and executed corporate events after conducting
comprehensive cost analysis to onsite management, participated in 6-7
Trade Shows per year to promote all represented hotels.
. Arranged site inspections and coordinated familiarization trips which
resulted in 60% revenue increase in slow season
. Successfully managed group department with no reduction in
productivity during high turnover
. Developed propriety system which was used globally to increase client
awareness of company product
. Revamped marketing materials, implemented programs specific to
individual country and season
EDUCATION: BA, Hunter College, New York, NY
Sociology
MEMBERSHIP PMI
PROFESSIONAL DEVELOPMENT: PMP Certification courses (pursuing PMP
certification)
Know Your DISC Style
Situational Leadership I & II
Handling Multiple Projects