Customer Service Sales
Resume:
Joseph DiPillo
*** ******** *** ***#* Covina, Ca 91723
*********@*****.***
Objective/Summary
Well-organized, creative professional, able to establish rapport and credibility with management at all levels. Solution
oriented with an eye toward bottom line results. A real team player, highly adaptable to any professional environment.
Seeking a secure position with a company that affords a continuing opportunity for advancement in a challenging work
environment.
Professional Experience
IKEA 2010-2012
Covina, California
Activities Specialist
Responsible for the overall performance of various departments equal to 18 million dollars a year
Administered new hire interviews, development plans, performance improvement plans.
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Enforced disciplinary actions in compliance with company procedures and policies.
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Maintain appropriate stock levels and logistical key figures, monitor ingoing/outgoing
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inventory
Create inspirational display techniques tailored to the needs of customer base
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Analyze sales reports, customer service surveys, market competitor reports for business
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needs
Participate in store wide decisions regarding safety, communication, cooperation, and
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recognition
Joe DiPillo Trucking 2002-2010
Riverside, California
Owner/Operator small business
Responsible for the overall performance of a 3 truck 10 wheeler operations.
Administered new hire interviews, orientations and training
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Forecast and plan payroll on a weekly basis. Administered employee reviews.
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Enforced disciplinary actions in compliance with DOT procedures and policies.
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Creates incentive programs for employees to boost operations.
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Maintains appropriate communication with brokers and contractors to keep operations
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functioning.
Plans and coordinates weekly availability to keep work coming in.
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Involved in every aspect of running and maintaining a small business
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Home Depot 1994 - 2002
Woodland Hills, California
Department Supervisor
Supervise special services, millworks departments for Fortune 500 home improvement company.
• Handle the recruiting of new hires. Assist in interviews, orientations and training for new hires.
• Responsible in all aspects of inventory, ordering, tracking, receiving and merchandising product.
• Instruct training courses in credit, home loan and various home improvement classes.
• Coordinated with vendors and installers in store and otherwise for credits and customer issue
resolutions.
Coordinated and assisted in the opening of 3 home improvement stores statewide. Implementing
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special service enhancement/department upgrades.
Education/Special Training
Various Sales and Coworker development courses and training
Contact this candidate