Manager Customer Service
Resume:
ReDonya Alexander
Cedar Hill, TX
*****************@*****.***
To obtain a position that will allow me to utilize my
strong customer service skills and ability to work well with others
Work Experience
Mailroom clerk
Verizon
-
Las Colinas, TX
January 2013 to Present
Sort and date stamp all incoming and outgoing mail using Pitney Bowes meter machine
Sort and distribute all incoming mail throughout the office
Answering incoming customer service calls
Assisting customers with inbound and outbound packages
Mail Room Clerk
Pillar Resorts and Hotels
-
Las Colinas, TX
October 2012 to January 2013
Sort and date stamp all incoming and outgoing mail using Pitney Bowes meter machine
Receive and process all incoming and outgoing FedEx and USPS using FedEx Worldship
Sort and distribute all incoming mail throughout the office
Sort and ship multi state company payroll checks
Document Preparation Clerk
Borden Dairy Company
-
Dallas, TX
August 2012 to September 2012
Sorted driver receipts according to date and route
Sorted vendor invoices according to date and route
Removed staples paper clips etc from receipts and invoices
Helped scan team prepare receipts and invoices to be scanned and indexed into company file system
Document Preparation Clerk
Chartis Insurance
-
Dallas, TX
June 2012 to September 2012
Removed staples paper clips etc from insurance claim document (s)
Labeled files to be scanned and indexed into the company file system
Helped scan team to prepare and scan document files into file system
Cash Applications Clerk
Chartone, Inc
-
Irving, TX
February 2007 to October 2009
Opened and sorted mail daily
Keyed and batched customer check payments using
Peoplesoft software
Ran a daily batch total report for all check
payments keyed
Made out deposit slips for each batch of checks
keyed daily
Made adjustments to customer accounts
Noted customer account issues based on EOB
received
Printed invoices and customer letters to be mailed
for payment
Cashier/Scan clerk/GM drug clerk
Albertsons
-
Dallas, TX
July 1994 to February 2007
Greeted customers and rang up customer purchases
Set weekly ad prices
Tagged shelves and made signs to reflect ad prices
Helped to unload, sort, and stock merchandise
Education
Diploma
Law Magnet High School
May 1992
Additional Information
References
Keith MacNeill
Site Manager
Verizon
Gene Oldham
Area Manager, Oce Business Services
Lisa McMahan
Site Manager, Oce Business Services
Shrestha Taylor
Manager, Employee Relations
Healthport
Jeff Petrie
Director Of Customer Care
Chartone/Healthport
Connie Herron
Cash Applications Manager
Chartone/Healthport
Olga Moreno
Asst. Drug manager
Albertsons
Bill Ross
Store Director
Albertsons
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