Customer Service Administrative Assistant
Resume:
Sandy Mitchell
Hillsborough, NC 27278
Phone: 919-***-****
E-Mail: ********.*******@*****.***
Career Overview
Energetic and reliable Administrative Assistant skilled with working with a diverse group of people.
Skill Highlights
MS Office Suite, Lotus with knowledge of XML, HTML, Problem resolution, Administrative support, Meet deadline, training in SAP
Core Accomplishments
Customer Service
Customer satisfaction at 100%
Dealing with different cultures
Operations
Collaborated with teams, clients, and managers to ensure smooth work flow, and efficient organization operations.
Accountable for all operations of busy office, including employees on off-site locations
Management Support
Ensured smooth operations by supporting executive team.
Professional Experience
August 2012 to Present
Granville Towers
Administrative Assistant
Handle all shipping and receiving for all 3 towers with 1300 students and staff, all personnel that comes and goes through east tower, handle with repair requests and data entry when complete. Switchboard phone system, all emergencies with fire, water, and non-personnel on premises. Managing and overseeing the package center.
July 2000 to July 2012
Mitchell's Concierge Hillsborough, NC
Operations/Office Manager
Organized and directed through subordinate managers and supervisors the work of staff engaged in central administrative functions in a small business, facilities management, quality control, purchasing, information system, decentralized personnel, recordkeeping and clerical support.
Supervised, trained and evaluated subordinate management and supervisory staff.
Coordinated and directed budget preparation for the company.
Facilities statements and official reports, and drafts all official companies’ correspondence.
Provided first class and professional customer service for all clients.
March 1987 to January 2000
Libby Hill Seafood Burlington, NC
Front House Manager
Provided day-to-day financial business budget operations.
Maintained the standard cost with employee time, monitor and made improvements to the work order system.
Assisted in the development of improved cost reports. assisted with oversight of customer satisfaction at location
Managed all day-to-day operations of restaurant.
July/93 to Nov/95
DCRI Durham, NC
Administrative Assistant to CIO
Provided analysis, justification and tracking of product outsourcing. Provided analysis and tracking of all OHSA/HIPPA regulations protocol. Managed and coordinated meetings, schedule for management personal.
Preparation of official reports, correspondences, shipping and receiving of mail via fedex, UPS, and Postal. Handling travel domestic and international, catering, procurement cards, POS, and hiring paper work for all IT temps.
Education
1997 Alamance Community College
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