Customer Service Sales

Rachel L. Brawner

**** *********** ****** *********@*****.***

Clifton, VA 20124 (C): 703-***-****

PROFESSIONAL PROFILE

Dual focus candidate with a unique combination of strong communication skills,

experience in retail sales, event planning, with an understanding of sales

management and marketing.

Knowledge of principles and methods for showing, promoting, and selling

products or services by using marketing strategy and tactics, product

demonstration, sales techniques, and sales control systems.

Experience in planning and erecting visual commercial displays that entice and

appeal to customers.

EDUCATION

Radford University, Radford, VA

B.S., Fashion Merchandising, expected graduation May 2013

Minor: Marketing

GPA within Major: 3.7/4.0

Dean’s List: Fall 2009-Fall 2012

SKILLS & EXPERTISE

Store Management Event Planning Customer Service

Visual Merchandising MS Office Organizational Skills

Fashion Buying Time Management Leadership Skills

RELATED EXPERIENCE

Nordstrom, McLean, VA May 2012- August 2012

Retail Management/Merchandising Intern

• Gained exposure to a variety of management responsibilities

• Participated in sales and customer service events

• Gained hands-on experience by personally shopping and serving top cliental

• Set and achieved personal sales goals while supporting the goals of the team

• Increased experience in Visual Merchandising

• Acknowledged as the top selling intern in the Capital region

Anthropologie, Reston, VA May 2010- August 2011

Sales Associate/Personal Stylist

• Utilized leadership skills to supervise and assist associates as the manager on duty

• Provided customer service on the floor; consulting customers and recommending

purchases; located merchandise and finalized the sale

• Used Anthropologie database on a daily basis to better satisfy the customers needs

DSW Shoe Warehouse, Fairfax, VA May 2009-May 2010

Sales Associate

• Utilized customer service skills to adequately communicate with customers

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• Provided feedback to managers on daily operations

• Performed other various tasks such as: back stock, organization, and cash register

WORK EXPERIENCE

Lifetime Fitness, Centreville, VA December 2007-Febuary 2009

Customer Service

• Implemented cooperation and patience with members at the service desk in order

handle a problematic situation

• Operated telephone and directed callers accordingly

• Instructed cheerleading clinics and classes for younger children

UNIVERSITY INVOLVEMENT

Sigma Kappa Sorority

Vice President of Membership

• Planned, organized, and implemented the plans for Sigma Kappa’s participation in

the Panhellenic Council’s formal Recruitment process, which involved hosting

over 350 potential new members

• Trained 80 sorority women about optimal performance throughout the formal

Recruitment process

• Directed and organized positive public relations activities and involvement for the

sorority

Intramural Chair

• Responsible for planning, organizing and conducting weekly intramural games

Fashion Society of Merchandising and Design, Member

• Made meaningful contributions to the community through design

• Networked with industry professionals to conduct annual fashion shows

• Promoted originality in fashion and style on campus through fashion shows and

other various events

Environmental Club, Member

• Educated the community on how to become environmentally cautious

• Participated in environmental events throughout the community

Intramural Women’s soccer, Participant

• Awarded champions of the Women’s division through weekly development

practices

COMMUNITY INVOLVEMENT

Alzheimer’s Association Walk, Participant, Donator

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Radford University 3

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Delta Zeta ALS Walk, Participant

New River Valley Clean Up, Volunteer

Phi Kappa Phi PUSH America, Participant

Polar Plunge for Special Olympics, Volunteer

Pulaski County Human Society, Volunteer

Radford Nursing and Rehab, Volunteer

Radford Greek Street Clean Up, Volunteer

Sigma Chi Derby Days, Participant

Sigma Serves Children, Participant

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