Technician Manager

JEANY QUENGA DIMACULANGAN

**** ****** ***.

Long Beach, CA 90806-1211

Hm: 562-***-**** Cell: 562-***-****

********************@*****.***

OBJECTIVE: To obtain a challenging position in the Human Resource field to apply and develop the skills I've

learned, to inspire others as well as to be inspired.

SKILLS

* Organized * Multi Tasked

* Highly Self Motivated * Team / Goal Oriented

* Excellent interpersonal / communication skills

WORK HISTORY

RELEIF INTERNATIONAL

Intern-Human Resource Payroll/Benefits Coordinator 3/25/13 – current (End date 6/17/13)

Assisting Benefits Coordinator with E-verify of new employees, assist with ADP payroll, confirm authorized leave

request schedule for approval by Benefits Coordinator, Audit 2012 Payroll for correct job/journal entry codes, as well

as verifying paid leave has verified authorization.

OCAPICA (Orange County Asian Pacific Islander Community Association)/

GCN (Guam Communications Network) along with CSUF 1/10 – 9/16/2010

Intern-Program Research Coordinator

Assisted in a community based participatory research study on HIV/AIDS and HPV risk and prevention in two Pacific

Islander communities: Ethical challenges and collaborative solutions. (Published in the Journal of Empirical Research

on Human Research Ethics, 7(4).

• Interview participants, Lead focus groups, transcribe interviews/focus group notes, code data, evaluate inter

rater reliability rate for coding, present findings of research to community.

JOHNSON CONTROLS formerly YORK INTERNATIONAL 10/15/03 – 09/21/2009

Service Operations Assistant

• Assist in driving productivity and profitability for assigned team of 10-12 technicians. Work closely with

Service Foreman, Service Agent & Service Manager to align appropriate technician and skill set with client

HVAC building maintenance and service equipment needs.

• Assist in fielding client calls, answering customer inquiries, and conducting follow up as required, and

maintain close information sharing with Service Agent for update status on Team.

• Using live Siebel System to assist in tracking technicians with and for Agent in dispatching technicians

throughout the day. Ensure that technicians are completing scheduled maintenance visits within allocated time

and communicate closely with technician on what services are included in contract, write up quote for

recommended repairs outside of maintenance scope, submit to client for approval, and quickly proceed with

scheduling technician to complete repair in a timely fashion, preferably push for approval to repair while on site.

• Manage technicians’ payroll to ensure signed field tickets match technicians’ timesheet, process approval.

• Invoice, collect and process new credit applications for setting up new customers, or third party clients to

fund customer.

• Review profit margin on billable jobs and quotes to ensure profitability goals are meet.

• Maintain records for fleet stock, and maintain technician has communication, material and schedule third

party rentals needed to complete job task.

• Handle cell phone and PDA equipment problems, ensure technician has access to appropriate uniform service.

Obtain approvals by Foreman and Agent for technician time off.

PATENT CONSTRUCTION SYSTEMS 3/94 – 8/96 Temp.

Office Administrator 8/96 – 10/15/03

• ASSISTANT TO ADMINISTRATIVE MANAGER: Prepare Journal Entries, Bank Reconciliation, Job Cost

Analysis, Quarterly Reports. Assisted in reviewing applicant resumes for vacancies, and assisted in interview

process.

• CREDIT: Open revolving credit lines for 20-40 new customers per month. Research a prospective customers’

credit history and information on any known judgments. Work closely with clients on meeting the conservative

qualifications of opening a line of credit.

• COLLECTIONS: Boosted collections by 120%. Auditing customer accounts, as well as doing detailed

analysis of customers’ job files.

• BILLING: Billing of over 500 customers per month, processing billing for major customers on legal format.

Reporting allocation of percent billed per product code, freight & services provided.

• PAYROLL: Code hours to individual jobs, enter payroll into an ADP system for 100 Union Employees,

process payments for Union Benefits.

• ACCOUNTS PAYABLE: Code / process vendor payments. Prepare Journal entries for accruals & deferrals

of labor and expenses. Track job cost. Track freight profitability.

• CONTRACT ADMINISTRATION: Review, and negotiate terms of liability and payment in contractual

agreements with our customers.

• INSURANCE DEPARTMENT: Negotiate essential coverage for each project with every customer.

VOLUNTEER PROJECTS:

KUTTURAN CHAMORRO FOUNDATION – API’s CAN ECE advocacy 2011-Current

EDUCATION / CERTIFICATIONS

CSUDH -

Currently taking a Professional Human Resource Certification Course 1/2013-Current

ARGOSY UNIVERSITY –

Graduated in November 2012 with a Bachelor in Business Administration, with a Major in Human Resources

TECHNICAL SKILLS

Type 59 wpm, Ten key by touch, Heavy phone lines, Highly Proficient in Microsoft Word, Excel, Powerpoint &

Freelance.

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