Lori Wood

***a Twyford Street

Ottawa, Ontario K*V 0V7

613-***-****

abs969@r.postjobfree.com

Job Specific Qualifications:

Medical Terminology, Human Anatomy and Physiology

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Clinical Documents

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Health Care Documents

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Booking and Scheduling Appointments

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Health Care Software

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Health Office Procedures

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Medical Transcription

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Scheduling of employees in QHR, staffing requirements

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Microsoft Office Suite (Word, Excel, PowerPoint and Access)

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Typing: Consistency exceeded 60 WPM

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Personal Qualifications:

Daily Schedule to follow and adherence was excellent

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Strong multitasking skills

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Strong Computer Skills, MS Word, Excel, PowerPoint

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Highly Motivated and Organized individual

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Strong interpersonal and communication skills

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Able to work independently as well as an excellent team player

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Flexible and friendly

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Excellent verbal and written communication skills

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W ork History

Nursing Unit Clerk/Nursing Staffing Clerk Jan 28 2012 - present

Student Nursing Unit Clerk

The Perley and Rideau Veterans Health Centre Dec 3 2012 – Dec 28 2012

After my work placement I was hired at the Perley as a casual nursing unit clerk as well as

working in the staffing office.

Shift Schedules/Changes – software QHR

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Staffing of employees at the hospital, make sure there is sufficient coverage per work unit

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Booking days off, vacation, and sick calls, pre-booking shifts

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Filing and Stripping patient charts, maintenance of Resident’s charts

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Answering unit phone/retrieving messages

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Listen to complaints from families, staff and residents; advise them of actions to follow

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Direct residents and visitors to appropriate areas

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Emails – checking and processing

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Updating Communication Books, Unit Calendar, and Bulletin Board current

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Digipen Physician orders/processing labs, consultations and printing labels

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Taking Photographs and developing pictures and uploading to PCC/EMar

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Putting together packages – WSIB, Death, Admissions

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Stores orders and office supplies

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Resident Flow Sheets printed from Point Click Care

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Arranging appointments for Residents

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Booking Transportation

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Mail and Newspaper distribution

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Updating and photocopying Worksheets, Bath Lists, Weight Lists

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Charting when needed using Point Click Care

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Unit Safety Checklist

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Associate – Provisioning and Activation Oct 2008 – Mar 2012

Bell Canada Ottawa, ON

Took calls from Bell Technicians to solve discrepancies in installation orders and

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repairs to provide dialtone to customers

Solved order problems to ensure orders get completed on time

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Liaison with other groups such as Technicians, Sales Reps, Facilities, Business

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Office, TCLT and OMG

Provided excellent customer service to ensure short turnaround times

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Programmed and assigned multi switch phone lines

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Acting Resource Associate /Help desk

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Associate – Help Escalation Desk Oct 2008 – Apr 2008

Bell Canada Ottawa, ON

Moved orders around for Circuit Design to make sure workload was done

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Answered any design related questions on a daily basis

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Produced many reports at certain times each day

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Worked on many systems Tomi, IPAIRS, TARS, Microsoft Word, Excel,

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PowerPoint

Responsible for all IPAIRS and Activation associates by dividing up work

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production and order to be done to meet due dates

Watched all calls queues to make sure calls were answered

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Associate – Trainer/Coach Apr 2008 – May 2005

Bell Canada Ottawa, ON

Provide training and pro-active coaching to employees to improve their

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performance

Develop training packages and various job aids to assist

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Provide to team manager assessments on skill level and training needs

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Assist in the introduction of new systems, practices and procedures

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Ability to effectively present information over the phone, in person and in writing

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Associate – Circuit Design May 2005 – Sept 1999

Bell Canada Ottawa, ON

Produced circuit layouts required for the establishment of all service orders

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Analyzed requests, planned and determined appropriate equipment and options

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to be provisioned and facilities to be used

Coordinated with internal and external forces and other telephone companies

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Maintained mechanized records and issued special service orders

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Adapted workload according to changes in prioritization

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Effectively communicated verbally and in writing with internal and external

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partners

Education/Certifications

Medical Office Assistant – Herzing College May 2012 – Dec 2012

Bachelor of Arts – Ottawa University Sept 1984 – April, 1988

Computers – Toronto School of Business Sept 1988 - March 1989

Ontario Secondary School Diploma - Sir Wilfrid Laurier High School June 1984

Other - First Aid, CPR qualified

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