Sales Customer Service

JIM ZARLEY

**** *. ***** ***, * olumbus, O H * **12 H : 6-14-738-**** C : 6-14-738-**** N *********@*****.***

C areer Focus

Highly motivated sales associate with over twenty years of customer service and sales

experience

Reliable worker with strong mechanical aptitude and a willingness to learn

Results-driven Customer Services Representative with ability to establish rapport with

clients

Summary of Skills

Strong mechanical aptitude Problem resolution

Troubleshooting Administrative support

Excellent communication skills Schedule management

Hand/power tools Critical thinking

Fast learner Top-rated sales performance

Solid independent worker Negotiation skills,

Computer literate

Consistent work history

Equipment problem resolution

Inventory control practices

Professional Experience

Management Mar 2000 to Apr 2013

Monro Auto Service Columbus, OH

Managed sales transactions with a revenue stream of over a million dollars annually

Determined merchandise price schedules and discount rates

Monitored customer preferences to determine focus of sales efforts

Generated monthly and annual sales reports

Resolved customer complaints by exchanging merchandise, refunding money and

adjusting bills

Shared product knowledge with customers while making personal recommendations

Maintained friendly and professional customer interactions

a working knowledge of a p&l statement

advanced from Technician to Manager Mar 1990 to Mar 2000

Midas Auto Service Columbus, OH

technician to a management position,learning all aspects of auto repair/service in a

retail environment

mastered an understanding of inventory control methods

Accomplishments

Sales

Surpassed all sales goals by 28% for the Upper Arlington area

Increased sales by [28%] over a thirteen month period during the first year

Accurately compiled financial analysis data reports and forecasting documents for

multi million dollar company

Collaborated with prospective clients to prepare efficient product marketing

strategies and drive business development

Earned and sustained highest marks for customer satisfaction, company-wide

Compiled inventory lists and worked with vendors for product pricing and special

orders

Handled high volume sales with cash, credit and gift card transactions, balancing cash

draw at end of shift with 100% accuracy rate

Consistently received positive feedback from clients

Handled complaints, maintaining a positive experience

Cross-sold services at a rate of 30%, upgrading customers to different plans/services

E ducation

High School Diploma, vocational

Franklin Heights Columbus, Oh, U SA

High School Diploma, electronic/vocational

Paul C.Hayes Tech. Grove city, Ohio, U SA

two years of basic electricity and electronic theory.

Auto mechanics

Columbus Paraprofessional Institute Columbus, OH, U SA

basic mechanical repair and diagnosis.

Professional Affiliations

currently enrolled at coursera, taking several online classes.

Contact this candidate