Daniel Harris

210-***-****

**** ********** ***

San Antonio, TX 78244

abs7ts@r.postjobfree.com

QUALIFICATIONS SUMMARY

Information systems professional competent in systems administration, analysis of systems, computer operations,

systems installation, and testing. Experienced in international communications operating multi million dollar

computer and electronic equipment used to receive, demodulate, digitize, demultiplex, print and process complex

electronic systems. I am familiar with security procedures, network infrastructure and classified material, currently

used daily. I have worked with and assisted linguist, SATCOM (MOS 98KM7), HUMINT along with others.

Reliable, quality oriented, time sensitive, analytical, hard working independent performer while demonstrating skills

as a team leader.

EMPLOYMENT HISTORY

Macy’s/Bloomingdales Corp. Merchandiser: 12/2012 Current

Help both the retailer and the manufacturer maximize sales and increase sales volume. This goal is accomplished

through execution, education, and promotion of your product.

Ensuring that a proper level of stock is maintained, and that the merchandise is displayed appropriately with proper

signage and favorable shelf placement.

Wells Fargo HR System Support (Contractor): 10/2012 11/2012 Support a new system of Client Services team

projects to improve the effectiveness of overall operations. Motivated to provide exemplary customer service to

clients with dedication and a commitment to create positive outcomes. Liaison between the Human Resources (HR)

and Information Technology (IT) Departments to provide systems support and analysis and to leverage technology

solutions to meet the needs of the HR department and users of HR information systems.

US Air Force(Contractor) Network Technician: 11/2011 06/2012 Work with the Headquarters Air Force Reserve

Command (AFRC) as activity leader responsible for problem resolution relating to AFNet issues and user issues in

the AFNet Support Element (ASE). Execute day to day support/maintenance activities and coordinate with

appropriate Elements, Agencies and Centers to ensure user issues are resolved. Coordinate with agencies to ensure

ASE documents, tests, validates, and deploys new technologies. Coordinate physical server support. Manage service

tickets and user issues from beginning to end using Remedy and endure ASE technicians correctly use Remedy.

Maintain proficiency and knowledge on current and emerging technologies.

Combat Support Associates: 11/2009 11/2010 Installation Access Specialist. Provide security for the US Army

Area Support Group Kuwait. Certified in Threat Deterrent, removal of and Detaining of suspect(s). Assist with and

prepare background investigations for submission to CID using DBIDS (Biometrics). Provide guidance and technical

assistance to ECP. Compiles, impliments data and maintains digital records for validation of access media.

Time Warner Cable Customer Service Representative: 03/2009 11/2009 Assist customers with Cable,

Telephone, and Internet service request and Tier1 2 Technical support, and Billing issues.

Home Depot Inventory Management Specialist (IMS): 04/2008 04/2009: Responsible for ensuring store is

recovered and ready for business daily. Responsible for, maintaining proper inventory and ensuring in stock levels

match database. Responsible for updating Store Database with correct on hand counts and ordering from warehouse

and/or other local stores. Attention to details and excellent customer service skills used daily. And ensure safe

working environment for coworkers, customers and venders.

USAA Bank Origination Assoc. Counselor.: 11/2003 06/2007 Assist customers with their immediate financial

needs while issuing/advising on additional products. Daily use of various software and databases, review credit,

acknowledge fraudulent activity, and basic underwriter skills. Goal oriented environment.

EarthLink: 02/2003 08/2003 Technical Support Assist customers with the setup of EarthLink Internet Software

who use WIN 95 and later editions. Identify and recommends practical solutions when determining equipment

malfunctions and/or manufacturing defects with Earthlink/customer's equipment.

Best Buy: 10/2002 02/2003 Home Audio Salesman Assist customers with the purchase and installation of home

audio and video equipment. Subject Matter Expert (SME) for High End Electronics.

Department of Education: 01/2002 07/2002 Senior Audio Visual Specialist Responsible for inventory, set up,

and issue of DOE audio/video equipment. Perform administrative support work for documentation control of the

receipt and/or issue of stock or property items. Responsible for coordinating meeting rooms and setup of the

equipment with other DOE/State employees. Find matches of future requested or awaiting funding equipment of

excess equipment before advertisement occurs. Operated a light motor on and off the installation to pick up and

deliver supplies.

Nortel Networks: 07/2000 07/2001 Data Technician Communications Installation, fiber installation, general

cabling including routing, securing, and frame specific cabling. Interpret specifications and drawings, miscellaneous

equipment assembly and installations, i.e. Passport 1500 switch, standalone DSU/CSU, various CISCO equipment,

routers, modems. Configuration of various data equipment. * Team leader responsible for project and team training.

Plan and schedule the installation of new or modified hardware, operating systems, and software applications.*

Received outstanding performance ratings from customers at completion of projects. * All projects completed within

the time targets. Responsible for evaluating, installing, maintaining, diagnosing, repairing, calibrating, and testing

equipment.

U.S. Army: Communication Intelligence Analyst (01/96 11/2009)

Operation of multi million dollar computer and electronic equipment used to receive, demodulate, digitize,

demultiplex, print and process complex electronic signals. Responsible for daily operation and management of

systems, perform system checks/upkeep, report hardware/software malfunctions and exercised strong

troubleshooting skills to repair system problems. Responsible for shift change information (written and oral) to

maintain a continual work environment. Shift supervisor for Signal Development Center. Provide technical

assistance and training to other users and supervisors. The ability to lead by example and comply with proper

procedures. Develop procedures, test plans, test descriptions, test reports, and product delivery package.

ADDITIONAL INFORMATION

Sun Sparc, Unix, Windows,VOIP, SGI, LAN operations, various CISCO equipment, Microsoft Office Suite

including Word, Excel and PowerPoint applications, data equipment, software development, Netscape, Plexus

Database. Experienced in communications installations, fiber installations, general cabling (routing, securing, and

frame specific cabling), interpreting specifications and drawings, miscellaneous equipment assembly and

installation. Operate Radio teletype, facsimile, data intercept and recording equipment. Know basic AC and DC

theory, circuit electronic theory, basic frequency analysis, spectrum analysis and functional algebra. Responsible for

the management and support of analytical and financial applications providing the insight required to design and

implement enterprise wide systems and meeting the requirements of the customer(s). Work independently on the

development and implementation of information systems which satisfy defined business requirements. Will

prioritize and balance project assignments with the customer in order to provide a high level of service and high

return on investment.

EDUCATION

Currently Pursuing Bachelor of IT Management at Wayland Baptist University; Completed Professional

Development Leadership Course, Non Morse Interceptor Analyst Course, Intermediate Communications Signals

Analysis, Communications Signals Collection and Processing, Certified Computer Courses: Unix, Sun Sparc usage,

Computer Security, Data Communications Fundamentals, ITAR. Top Secret SCI/Clearance (Currently Secret)

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