Customer Service Human Resources
Resume:
Daniel Harris
San Antonio, TX 78244
**********@*******.***
QUALIFICATIONS SUMMARY
Information systems professional competent in systems administration, analysis of systems, computer operations,
systems installation, and testing. Experienced in international communications operating multi million dollar
computer and electronic equipment used to receive, demodulate, digitize, demultiplex, print and process complex
electronic systems. I am familiar with security procedures, network infrastructure and classified material, currently
used daily. I have worked with and assisted linguist, SATCOM (MOS 98KM7), HUMINT along with others.
Reliable, quality oriented, time sensitive, analytical, hard working independent performer while demonstrating skills
as a team leader.
EMPLOYMENT HISTORY
Macy’s/Bloomingdales Corp. Merchandiser: 12/2012 Current
Help both the retailer and the manufacturer maximize sales and increase sales volume. This goal is accomplished
through execution, education, and promotion of your product.
Ensuring that a proper level of stock is maintained, and that the merchandise is displayed appropriately with proper
signage and favorable shelf placement.
Wells Fargo HR System Support (Contractor): 10/2012 11/2012 Support a new system of Client Services team
projects to improve the effectiveness of overall operations. Motivated to provide exemplary customer service to
clients with dedication and a commitment to create positive outcomes. Liaison between the Human Resources (HR)
and Information Technology (IT) Departments to provide systems support and analysis and to leverage technology
solutions to meet the needs of the HR department and users of HR information systems.
US Air Force(Contractor) Network Technician: 11/2011 06/2012 Work with the Headquarters Air Force Reserve
Command (AFRC) as activity leader responsible for problem resolution relating to AFNet issues and user issues in
the AFNet Support Element (ASE). Execute day to day support/maintenance activities and coordinate with
appropriate Elements, Agencies and Centers to ensure user issues are resolved. Coordinate with agencies to ensure
ASE documents, tests, validates, and deploys new technologies. Coordinate physical server support. Manage service
tickets and user issues from beginning to end using Remedy and endure ASE technicians correctly use Remedy.
Maintain proficiency and knowledge on current and emerging technologies.
Combat Support Associates: 11/2009 11/2010 Installation Access Specialist. Provide security for the US Army
Area Support Group Kuwait. Certified in Threat Deterrent, removal of and Detaining of suspect(s). Assist with and
prepare background investigations for submission to CID using DBIDS (Biometrics). Provide guidance and technical
assistance to ECP. Compiles, impliments data and maintains digital records for validation of access media.
Time Warner Cable Customer Service Representative: 03/2009 11/2009 Assist customers with Cable,
Telephone, and Internet service request and Tier1 2 Technical support, and Billing issues.
Home Depot Inventory Management Specialist (IMS): 04/2008 04/2009: Responsible for ensuring store is
recovered and ready for business daily. Responsible for, maintaining proper inventory and ensuring in stock levels
match database. Responsible for updating Store Database with correct on hand counts and ordering from warehouse
and/or other local stores. Attention to details and excellent customer service skills used daily. And ensure safe
working environment for coworkers, customers and venders.
USAA Bank Origination Assoc. Counselor.: 11/2003 06/2007 Assist customers with their immediate financial
needs while issuing/advising on additional products. Daily use of various software and databases, review credit,
acknowledge fraudulent activity, and basic underwriter skills. Goal oriented environment.
EarthLink: 02/2003 08/2003 Technical Support Assist customers with the setup of EarthLink Internet Software
who use WIN 95 and later editions. Identify and recommends practical solutions when determining equipment
malfunctions and/or manufacturing defects with Earthlink/customer's equipment.
Best Buy: 10/2002 02/2003 Home Audio Salesman Assist customers with the purchase and installation of home
audio and video equipment. Subject Matter Expert (SME) for High End Electronics.
Department of Education: 01/2002 07/2002 Senior Audio Visual Specialist Responsible for inventory, set up,
and issue of DOE audio/video equipment. Perform administrative support work for documentation control of the
receipt and/or issue of stock or property items. Responsible for coordinating meeting rooms and setup of the
equipment with other DOE/State employees. Find matches of future requested or awaiting funding equipment of
excess equipment before advertisement occurs. Operated a light motor on and off the installation to pick up and
deliver supplies.
Nortel Networks: 07/2000 07/2001 Data Technician Communications Installation, fiber installation, general
cabling including routing, securing, and frame specific cabling. Interpret specifications and drawings, miscellaneous
equipment assembly and installations, i.e. Passport 1500 switch, standalone DSU/CSU, various CISCO equipment,
routers, modems. Configuration of various data equipment. * Team leader responsible for project and team training.
Plan and schedule the installation of new or modified hardware, operating systems, and software applications.*
Received outstanding performance ratings from customers at completion of projects. * All projects completed within
the time targets. Responsible for evaluating, installing, maintaining, diagnosing, repairing, calibrating, and testing
equipment.
U.S. Army: Communication Intelligence Analyst (01/96 11/2009)
Operation of multi million dollar computer and electronic equipment used to receive, demodulate, digitize,
demultiplex, print and process complex electronic signals. Responsible for daily operation and management of
systems, perform system checks/upkeep, report hardware/software malfunctions and exercised strong
troubleshooting skills to repair system problems. Responsible for shift change information (written and oral) to
maintain a continual work environment. Shift supervisor for Signal Development Center. Provide technical
assistance and training to other users and supervisors. The ability to lead by example and comply with proper
procedures. Develop procedures, test plans, test descriptions, test reports, and product delivery package.
ADDITIONAL INFORMATION
Sun Sparc, Unix, Windows,VOIP, SGI, LAN operations, various CISCO equipment, Microsoft Office Suite
including Word, Excel and PowerPoint applications, data equipment, software development, Netscape, Plexus
Database. Experienced in communications installations, fiber installations, general cabling (routing, securing, and
frame specific cabling), interpreting specifications and drawings, miscellaneous equipment assembly and
installation. Operate Radio teletype, facsimile, data intercept and recording equipment. Know basic AC and DC
theory, circuit electronic theory, basic frequency analysis, spectrum analysis and functional algebra. Responsible for
the management and support of analytical and financial applications providing the insight required to design and
implement enterprise wide systems and meeting the requirements of the customer(s). Work independently on the
development and implementation of information systems which satisfy defined business requirements. Will
prioritize and balance project assignments with the customer in order to provide a high level of service and high
return on investment.
EDUCATION
Currently Pursuing Bachelor of IT Management at Wayland Baptist University; Completed Professional
Development Leadership Course, Non Morse Interceptor Analyst Course, Intermediate Communications Signals
Analysis, Communications Signals Collection and Processing, Certified Computer Courses: Unix, Sun Sparc usage,
Computer Security, Data Communications Fundamentals, ITAR. Top Secret SCI/Clearance (Currently Secret)
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