Project Customer

MBA/* year experience as Executive CRM in IBM

KAMESWARI.A.AYALURI

Objective:

Seeking for a rewarding and challenging position within the fields of both HRM

and Marketing aspects of the business in order to contribute effectively to the

organization in achieving its objectives.

Educational Qualification:

Qualification Institute

University/ Year of Percentage

Board Passing

M.B.A. (HRM & Amity Global Business Amity 2012 65%

Marketing) school, Bangalore University

(2010-12)

B.B.M Andhra University, Andhra 2009 60%

(2006-09) Visakhapatnam University

12th Standard Sri Chaitanya junior AP State Board 2006 70%

(2004-06) College

10th Standard Gandhigram High School AP State Board 2004 75%

(2004)

Work Experience:

1 Year of working experience in IBM as Executive CRM Operations.

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Details of the Role:

Worked as an executive of Customer Relations for a US Business

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licensing Company.

Handling escalated cases and screening fraudulent business reports.

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Background Investigations about companies to avoid fraudulent

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activities.

Updating the correct business information based on background

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verification.

Handled various issues and relations of customers, creating and

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processing customer requests.

Salary: 1.60 Lakhs Per Annum

Key Technical Skills:

Proficient in MS office – Excel, PowerPoint and Word

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Worked on Outlook & Peoplesoft.

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Good Knowledge on Job Markets

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Knowledge in Recruitment Process/ Cycle

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Entry level Online content writer & SEO

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Project management skills

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Good Presentation skills

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Areas of Interests:

CRM- Customer Relationship Management, Training and Development,

Recruitment, Employee engagement, People Management in HRM, Retail Marketing,

CSR- (Corporate Social Responsibility).

Skill sets:

Self-directed

Well balanced

Dedication & Perfection

Good in interpersonal skills

Ability to deliver against targets

Tolerance of ambiguity; flexibility

Capability to work even under peer pressure

Ability to motivate others not under your control

Team Orientation & Cohesiveness & Co-ordination

Projects:

SUMMER INTERNSHIP (MBA): (June 2011 – August 2011)

Title - “Talent Acquisition from Job Market/Social Networking Platforms”

Company- Tescra Software Pvt. Ltd

Summary - This project provides an overview of practices and trends of talent

acquisition in Tescra, to identify what methods are being used and what are the

advantages and disadvantages of talent acquisition using various online job markets.

Key Learnings:

Gained knowledge on various job portals like Naukri, Monster, Timesjobs, indeed,

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Careerbuilder, etc..

Worked on Professional networks like Linkedin, Hoovers Etc

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Successfully posted the requirement for interns on several internship sites and

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assisted the HR throughout their placement.

Searched for Leads & created database for Head Hunting,

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SUMMER INTERNSHIP (BBM): (May 2008 – July 2008)

Title - After Sales Service & Customer Satisfaction

Company- Bajaj Automobiles

Summary – The project aims at understanding the Customers impression on the

automobiles before and after their first service with Varun Bajaj. It gives a brief about the

level of consumer satisfaction of the customers of Bajaj Automobiles, Visakhapatnam

Key Learnings:

• Methods to be followed to handle different customers based on customer types.

• Understanding the relationship between customers and staff members.

• Quality service and response that customers expect.

• Leaving customers with good impression..

• Market research on customer requirements & satisfaction levels.

• Competitor study in the market.

• Excel & Word documentation

Achievements:

Certificate of "RAJYA PURASKAR" from former Governor C.RANGARAJAN

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for being the best performer in National Rover Scouts & Guides Campaign 2002.

Extra-curricular Activities:

Organized the event NATIONAL CORPORATE MEET ASTHRA 09, also

involved in organizing events at school and college, and participated in cultural activities.

Personal Details:

Gender: Female

12th Jan 1989

Date of Birth:

Permanent Address: Plot No:52,Green Valley Layout,

Opposite to Mogadaramma Temple,

Midhilapuri Vuda Colony,

PM Palem (P.O),

Visakhapatnam-530041

Andhra Pradesh

Mobile : +919*********

Email Address: abs60p@r.postjobfree.com

Contact this candidate