Customer Service Sales
Resume:
JEAN TRANBERG
Denver, Colorado 80246
Email: ***.**********@*****.***
OBJECTIVE:
I am pursuing a career path in sales and customer service industry.
I have vast experience and knowledge in the sales industry, and I feel that I would be a
strong asset to your remote sales staff.
I am committed to a strong work ethic and professionalism.
EMPLOYMENT HISTORY:
US HEALTH GROUP
Remote-Telecommute Agent
Denver-Ft Worth
Cigna PPO Network
July 2012-Current
• Respond to internet inquiries for health insurance product information.
• Prospecting aged data based of internet leads.
• Qualify client for appropriate insurance policy for individual and or family based
needs. Invite client to participate in online AQ conference to view policy
information.
• Submit client application to insurance carrier via online application per company
guide lines
• Utilize call center software, excel, outlook, Microsoft software and cloud based
platforms.
• Place average of 150-200 outbound calls to potential clients per day
Call Center Health Insurance Agent
Health Choice One, Inc
5500 Greenwood Plaza Blvd
Suite 100
Greenwood Village, Co 80111
January 2011 – June 2012
• Respond to internet inquiries for health insurance product information.
• Qualify client for appropriate insurance policy for individual and or family based
needs. Invite client to participate in online AQ conference to view policy
information.
• Submit client application to insurance carrier per company guide lines
• Utilize call center software, excel, outlook, Microsoft software.
• Place average of 150-200 outbound calls to potential clients per day.
Internet Sales / Health & Life Insurance
Design Benefits Inc.
2851 S Parker Rd.
Aurora, CO 80014
September 2003 – September 2009
• Responsible for my own sales quotas.
• I have worked exclusively over the phone, and the Internet including selling, and
providing a high level of Customer Service as well as maintaining long term
relationships with customers.
Customer Service Agent II
Directv Satellite
2001-2003
• I received between 50-150 inbound phone calls daily for customer service. Duties
included technical support to diagnose, and correct problems with customers'
Cable Internet modem connection. Also helped with billing issues, and setting
appointments for Service Technicians.
Customer Service Agent II
Primestar Satellite
2000-2001
• Hired on temporarily through a employment agency to transition Primestar
Satellite customers to Directv Satellite during buyout-merger. I then transitioned
temp employment to full time employment with Directv.
EDUCATION:
• Completed 12th grade at Elizabeth High School in Elizabeth, CO in 1973 .
• 100 hours of Insurance licensing and Continueing Education. 1992- Present
• Medical Transcription Certification 98 grade average 1995
OTHER SKILLS / ASSETS:
• Vast knowledge of computers including Hardware, Software, and Internet functions
• Great phone presentation skills
• Bookkeeping and accounting knowledge
• Professional and courteous to customers
• Maintain great attendance, and flexible to any schedule
Thank you for taking the time to consider my resume.
Please feel free to contact me by phone or e-mail anytime if you wish to conduct an
interview.
Jean Tranberg Email: ***.**********@*****.***
Contact this candidate