Customer Service Vice President
Resume:
Richard A. Eichner
Pittsburgh, PA 15237
***********@*******.***
Professional
Summary:
A highly qualified and educated retail lending manager with over 25
years experience in originating, closing, and servicing residential,
consumer, and speculative construction loans. Long-term resident of
the community with a record of active participation in church
management. Strong reputation among lending peers in the industry. A
people-person who emphasizes building relationships for the long term.
A "go-to" individual, a problem solver.
Experience:
West View Savings Bank, Wexford, PA 1/16/03 - Present
Director of Retail Lending
The Director's position is to direct and manage the Loan Division,
including all aspects of retail and speculative construction lending.
? Increased speculative construction lending since assuming this
additional responsibility. Increased number of new builders by
15%. Production for the calendar year 2012 was over $7,000,000
during a tight market.
? Provided labor cost savings by restructuring job
responsibilities due to a reduction in staff size while keeping an
emphasis on customer service.
? Act as liaison between federal, state, and bank-hired examiners
regarding all lending issues.
? Work in tandem with all departments of the Bank to ensure smooth
workflow.
? Implemented changes to the bank's loan origination systems and
mainframe to enhance servicing capabilities.
? Responsible for suggestion and installation of policy changes
due to changes in the regulatory climate.
? All other responsibilities as depicted under "Vice President of
Retail Lending."
Citizens Mortgage Corporation, Pittsburgh, PA
Mortgage Loan Consultant 5/1/02 - 1/16/03
The consultant's position was to prospect and originate residential
and home equity loans.
( Created strong branch relationships to increase loan production.
There was no mortgage knowledge or presence in the branches prior
to Citizens Bank's purchase of Mellon Bank branches. Trained
branch personnel in mortgage lending.
? Increased volume from zero to a peak of $1 million per month.
Loan size varied from $30K to Jumbo mortgages, including CRA,
construction, and conventional loans.
? Helped to increase deposit base at my main branch, due to my
relationships with certain attorneys and builders.
? Experience in Desktop Underwriter.
West View Savings Bank, Wexford, PA 12/1/83 - 5/1/02
Vice President of Retail Lending
The Vice President of Retail Lending is responsible for all aspects of
retail ending.
Implemented the loan origination systems for residential, commercial,
and consumer loan packages.
? Created new loan products and services while maintaining high
customer service levels.
? Managed staff of 9 loan servicers.
? Established a residential lending broker network.
? Presented home buying seminars to prospective clients.
? Reviewed and purchased loan portfolios to supplement loan
production.
? Resolved problems in regards to origination, closing, and
servicing, including escrow analysis, funding issues, and clearing
certain outstanding loan conditions.
? Underwrote all residential, consumer, and speculative
construction loans. Training received through classroom
instruction, seminars, and self-taught.
Other previous positions include Vice President of Mortgage Lending,
Assistant Secretary of the Bank, Compliance Officer for the Bank, the
Community Reinvestment Officer (CRA) and Officer of the Bank.
Education and Training:
Master's of Business Administration April 1990
University of Pittsburgh B+ Average
Bachelor of Science in Business December 1980
Clarion University of PA Finance and Management
PA Producer's Licenses held for Life, Accident, Health, Fixed Annuity,
Property and Casualty
Additional classes taken in the College of Financial Planning
Denver, CO CFP preparation
Classes and Seminars in an ongoing basis concerning mortgage lending,
reporting issues,
market trends, and community issues.
Community Involvement:
Mortgage Bankers of Southwest PA Director by membership vote
North Suburban Builders Association
St. John's Evangelical Lutheran Church Perrysville, PA
Previous member of Finance Committee, Stewardship Committee and Men's
Club
Offices held include Church Treasurer, Finance Chairperson, and
Church Council
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