Customer Service Manager

OBJECTIVE

To obtain a position within the organization that will benefit from my extensive experience and success, while offering opportunities for advancement and growth based on performance.

QUALIFICATIONS

*Experience encompasses management of operations and monitoring budgets; purchasing; inventory control; cash management; etc.

*Results - oriented with a strong work ethic; successful in opening new locations, as well as turning around underperforming locations.

*Ability to establish and maintaining good rapport with people from diverse backgrounds.

*Conscientious individual; pay attention to details and follow - through.

*Flexible / adaptable; rapidly assimilate new ideas, products and procedures.

*Outstanding organizing, planning, troubleshooting and problem - solving skills.

*An effective team player or independent worker; calm in high volume, stressful environments.

*Knowledgeable in Excel, Word, and Power Point.

Experience

Kellogg’s Snacks Co. - Central Florida area

Territory Manager - 2005 - 2013

*Responsible for the district (in District Managers Absence)

While maintaining assign route, trouble shooting daily and weekly responsibilities.

*Reworded for Problem Solving Skills.

*Recognized for attaining positive growth and budget, and maintaing a low un-saleable rate.

*As well as maintaing a good relationship with all customers within the route.

ACCOMPLISHMENTS:

*Achieved budget within a challenging market.

*Achieved growth over previous year.

Publix Supermarket INC.- Central Florida area

Grocery Team Leader 1998 - 2007

*Began as stock person until promotion in 2003 to Grocery Team Leader.

*Functioned as Acting Manager with total P&L responsibility.

*Handled hiring, training, scheduling, supervision of personnel, Customer service, relations, purchasing, inventory, merchandising, Cash management; etc.

ACCOMPLISHMENT:

*Successful turn-around of two locations which involved increasing sales, decreasing expenses and providing a better atmosphere and customer service.

*Maintained constant items per labor hour ratio.

CERTIFICATIONS

CDL Class A

Education

Seminole High School (graduated) - Sanford, FL

Road Master Drivers School

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