Customer Service Training
Resume:
CHARLES E. CLACK Jr.
***** ****** ***** *******, ** 77065
Home: 281-***-**** Cell: 713-***-****
Email: ************@***.***
Highly skilled and experienced in both criminal and civil investigations.
Result driven
SUMMARY of QUALIFICATIONS:
o Ability to work under pressure in a fast-paced environment with strong
organizational and technical skills; committed to delivering superior
customer service and professional standards.
o Conducting complex investigations working with highly sensitive
confidential information.
o Proven track record, strong focus with attention to detail, resourceful
in completing projects.
o Confident, poised, and patient in interactions with clients and
personnel at all levels.
PROFESSIONAL EXPERIENCE:
1998 -2008 Ret. US Department of Labor, OSHA, Office of Investigation,
Dallas, TX
REGIONAL INVESTIGATOR
o Screen complaints from the public and decide whether or not to open a
federal investigation.
o Conduct interviews, take statements, and gather facts, evidence, and
authorized to settle complaints through negotiations with attorneys or
make recommendations for further actions.
o Reduce to writing concise investigative reports and appear in court as an
expert witness.
o Conduct outreach programs to educate the public and legal profession of
laws enforced.
o The following two positions were part time employment.
1995 - 1998 Proctor & Gamble Distributing Co. Cincinnati, OH
SALES TECHNICAL REPRESENTATIVE
o Provided one-on-one training and group training sessions of store
personnel in the proper use of company cleaning, cooking products and POS
materials. Oversaw 20 retail grocery stores in the Texas region,
interfaced with store management of the chain and merchandising duties.
o 1994-99 Washington County Adult Probation Dept.
Brenham, Texas
Provided supervision to adults sentenced to community service by the
courts, recorded attendance, insured that all work request from the
community was completed, this was onsite supervision, transported to work
site by probation dept. Took care of vehicles.
1989 - 1995 Federal Maritime Commission, Bureau of Investigation,
Washington, DC
ACTING DISTRICT DIRECTOR / SR. INVESTIGATOR/TRAINING
OFFICER
o As District Investigator, performed the duties of a general investigator
in fraud, conducted audits, interviews and criminal investigations into
violations of the Shipping Act of 1984.
o Promoted to Senior Investigator in 1993, responsible for training of
investigators in 14 states.
o Reviewed all completed investigations and reports for proper format and
thoroughness.
o In 1995, was made Acting District Director. Oversaw the 14 state
districts, investigations, supervision and training of personnel, and
responsible for complete control of district funds.
1985 - 1986 Texas State Board of Medical Examiners, Austin, TX
INVESTIGATOR
o Enforced the Medical Practices Act, investigating complaints filed by
consumers against physicians licensed by the board. Planned and executed
an investigative course of action including interviews, obtained written
statements, located witnesses, gathered evidence and created concise
investigative reports. Worked closely with Police Diversion Team and DEA.
o Worked undercover, visited licensed physicians who were allegedly selling
prescriptions of controlled substances. Appeared in court, conducted
background investigations, other duties.
o 1980-1985 Texas Alcoholic Beverage Commission,
Houston, TX
o Agent
o Enforced the Alcoholic Beverage Code, as a licensed police officer worked
with all local enforcement agencies, as State Police officers we enforced
all laws. Insured that licensed locations adhered to Code, served search
warrants, made arrest, and appeared in court.
o EDUCATION:
o General Education Criminal Justice, San Antonio Jr. College
o General Education Criminal Justice, Imperial Valley Jr. College,
Imperial, CA
o Houston International University, Public Administration Houston, TX
o Houston International University, Houston, TX
TRAINING and CERTIFICATIONS:
o Bexar County Sheriffs Training Academy, San Antonio, TX
o Sky Marshal, US Customs Air Security Officer Academy, Ft. Myers, VA
o Drug Enforcement Administration Academy, Enforcement, Intelligence and
Diversion, Washington, DC
o Texas Department of Public Safety Academy, Communications, Austin, TX
o Texas Alcoholic Beverage Commission Academy, Austin, TX
o Texas State Board of Medical Examiners, Investigation / Enforcement
o US Department of Labor, Office of Investigation Academy, Chicago, IL
o Texas Commission on Law Enforcement Officers Training and Education
Certification
o Certified Police Officer (CPO) License not active
o Member of the Texas State Bar
o National Insurance Crime Bureau, Investigative Academy, OH
o TCOLESE, Intermediate Certification, Austin, TX
REFERENCES: Available upon request.
CHARLES E. CLACK
10319 Mantle Court Houston, TX 77065
Home: 281-***-**** Cell: 713-***-****
Email: ************@***.***
Highly skilled and experienced in both criminal and civil investigations.
Result driven
SUMMARY of QUALIFICATIONS:
o Ability to work under pressure in a fast-paced environment with strong
organizational and technical skills; committed to delivering superior
customer service and professional standards.
o Conducting complex investigations working with highly sensitive
confidential information.
o Proven track record, strong focus with attention to detail, resourceful
in completing projects.
o Confident, poised, and patient in interactions with clients and
personnel at all levels.
PROFESSIONAL EXPERIENCE:
1998 -2008 Ret. US Department of Labor, OSHA, Office of Investigation,
Dallas, TX
REGIONAL INVESTIGATOR
o Screen complaints from the public and decide whether or not to open a
federal investigation.
o Conduct interviews, take statements, and gather facts, evidence, and
authorized to settle complaints through negotiations with attorneys or
make recommendations for further actions.
o Reduce to writing concise investigative reports and appear in court as an
expert witness.
o Conduct outreach programs to educate the public and legal profession of
laws enforced.
o The following two positions were part time employment.
1995 - 1998 Proctor & Gamble Distributing Co. Cincinnati, OH
SALES TECHNICAL REPRESENTATIVE
o Provided one-on-one training and group training sessions of store
personnel in the proper use of company cleaning, cooking products and POS
materials. Oversaw 20 retail grocery stores in the Texas region,
interfaced with store management of the chain and merchandising duties.
o 1994-99 Washington County Adult Probation Dept.
Brenham, Texas
Provided supervision to adults sentenced to community service by the
courts, recorded attendance, insured that all work request from the
community was completed, this was onsite supervision, transported to work
site by probation dept. Took care of vehicles.
1989 - 1995 Federal Maritime Commission, Bureau of Investigation,
Washington, DC
ACTING DISTRICT DIRECTOR / SR. INVESTIGATOR/TRAINING
OFFICER
o As District Investigator, performed the duties of a general investigator
in fraud, conducted audits, interviews and criminal investigations into
violations of the Shipping Act of 1984.
o Promoted to Senior Investigator in 1993, responsible for training of
investigators in 14 states.
o Reviewed all completed investigations and reports for proper format and
thoroughness.
o In 1995, was made Acting District Director. Oversaw the 14 state
districts, investigations, supervision and training of personnel, and
responsible for complete control of district funds.
1985 - 1986 Texas State Board of Medical Examiners, Austin, TX
INVESTIGATOR
o Enforced the Medical Practices Act, investigating complaints filed by
consumers against physicians licensed by the board. Planned and executed
an investigative course of action including interviews, obtained written
statements, located witnesses, gathered evidence and created concise
investigative reports. Worked closely with Police Diversion Team and DEA.
o Worked undercover, visited licensed physicians who were allegedly selling
prescriptions of controlled substances. Appeared in court, conducted
background investigations, other duties.
o 1980-1985 Texas Alcoholic Beverage Commission,
Houston, TX
o Agent
o Enforced the Alcoholic Beverage Code, as a licensed police officer worked
with all local enforcement agencies, as State Police officers we enforced
all laws. Insured that licensed locations adhered to Code, served search
warrants, made arrest, and appeared in court.
o EDUCATION:
o General Education Criminal Justice, San Antonio Jr. College
o General Education Criminal Justice, Imperial Valley Jr. College,
Imperial, CA
o Houston International University, Public Administration Houston, TX
o Houston International University, Houston, TX
TRAINING and CERTIFICATIONS:
o Bexar County Sheriffs Training Academy, San Antonio, TX
o Sky Marshal, US Customs Air Security Officer Academy, Ft. Myers, VA
o Drug Enforcement Administration Academy, Enforcement, Intelligence and
Diversion, Washington, DC
o Texas Department of Public Safety Academy, Communications, Austin, TX
o Texas Alcoholic Beverage Commission Academy, Austin, TX
o Texas State Board of Medical Examiners, Investigation / Enforcement
o US Department of Labor, Office of Investigation Academy, Chicago, IL
o Texas Commission on Law Enforcement Officers Training and Education
Certification
o Certified Police Officer (CPO) License not active
o Member of the Texas State Bar
o National Insurance Crime Bureau, Investigative Academy, OH
o TCOLESE, Intermediate Certification, Austin, TX
REFERENCES: Available upon request.
Contact this candidate